Globales America in Cales de Mallorca

The hotel was very disappointing. The service is far below European standards. The rooms are old, TVs outdated, and there is almost nothing in the room. You have to pay €5 every day for the safe, which uses a key, and €1 for changing towels. Towels are worn and torn, with a €10 deposit.

The biggest problem was the magnetic room lock, which constantly malfunctions due to its age. I lost almost a whole day waiting for it to be fixed. I have knee problems, so it was very difficult to go downstairs every time the lock failed.

The food is poor: during inspections, everything was presented for dinner, but on other days, many dishes were missing. Extra charges apply for almost everything.

The sea is nice but public, and there is trash in the water. The view from the window is good only if your room is not on the lower floors — otherwise, you see just roofs and walls.

Overall, the hotel is tiring to stay in due to old facilities, poor service, and extra charges.

In reply to the manager’s comment…

Dear Globales Quality Manager,

Thank you for your reply, but I must disagree with some of your explanations. The story about the magnetic card being erased by a phone is something I was told from the first day, but it is not true in my case — I never kept the card next to my phone. Moreover, in my room the lock was eventually completely replaced, which proves that the problem was with the lock itself, not the card.

Regarding the view, yes, on higher floors it is nice, but on lower floors guests will only see walls and roofs, so it is good for future guests to be aware of this.

One more important point I forgot to mention: the filter in the adults’ swimming pool was completely overgrown with green algae and was not filtering at all. This is a serious hygiene issue that should not be ignored.

Overall, the main issue remains the same — instead of taking responsibility, the hotel blames the guests. I hope future visitors can read my experience and know what to expect.

Myself my partner and our 1 year old are currently here
And it’s probably the worst hotel we have stayed in the food is absolutely vile it made my child extremely unwell with sickness and diarrhoea for 4 days to the point where he had to be seen by medical professionals
We have had to eat out everyday just to get a decent meal
The entertainment is okay but mainly the same thing every night
Items of clothing and our son’s teddy have been stolen from our room too!!
It’s meant to be a family hotel but it’s not child friendly at all
You have to paid 3-5€ for any ice lollies or ice cream the burger and pizza bar are terrible too
Only good thing about this place is that it’s a 1 minute walk to the strip of shops and restaurants