Grupotel Nilo & Spa in Peguera

We stayed at Nilo & Spa on August 16, 2025. Unfortunately, our room’s air conditioning was not working when we checked in. We reported the issue to the front desk, but it took multiple conversations with different staff members before it was finally addressed. Initially, the staff insisted the AC was working, which created unnecessary delays. When we returned late at night, the room was still not cooling properly. After further follow-up, the front desk eventually arranged for the HVAC to be fixed by the next morning, which solved the problem. The process, however, was stressful and inconvenient, and it felt like the staff were unwilling to acknowledge the problem at first. This made our stay far less comfortable than expected. Additionally, while the hotel does provide a weight machine, we found it very difficult to access it. Different staff members gave us conflicting answers, and we were not able to use it consistently during our stay. Overall, although the AC issue was eventually fixed, the lack of responsiveness and poor communication from the staff made the experience disappointing. Based on this, I would hesitate to recommend Nilo & Spa to others.

Poor service. AC was not working when we arrived. Rude front desk staff. Seems like they get trained how to be rude with the customer. My vacation was almost going to be ruined. Stay away there are plenty of better holtles out there.

We stayed at Nilo & Spa on 08/16/25 and unfortunately had a very poor experience. The AC in our room was not working, yet the front desk insisted it was fine instead of addressing the problem. After repeated complaints and asking to speak with management, they finally promised either a repair by morning or a refund. The AC was eventually fixed, but only after unnecessary stress and arguments with multiple staff.