Hotels on first line in Gran Canaria

The receptionist was really helpful in getting us quiet rooms & helping us with days out. The newly refurbished pools out the back were great, we have older teenage kids so didn't use the splash park but it looked fun

Plenty of sun beds at any time of day, we found one of the older pools next to the mini golf to be the warmest, I would think it was heated as we went swimming everyday, balls & inflatables are aloud

We had two standard rooms, be warned these have not been refurbished & have no air con which was fine for us in April. Our rooms were spotless when we arrived & cleaned most days

The food was good, not the best selection we have had in the evening but always something tasty, we never had trouble getting a table & breakfast was brilliant

Not sure if all inclusive would be beneficial at this hotel but half board was perfect & water was included in the evening meal, drinks were reasonably priced

Yes they are basic, the bathroom is small & has a shower over the bath with a shower curtain but it was hot & powerful

It's been a few years since I stayed here and it was perfectly close to restaurants and bars with the Irish centre across the road and the yumbo only a short walk or taxi trip,the reception staff were very nice and welcoming breakfast had a good choice for everyone also no problem at any time of the day getting a sunbed at the pool it was a credit to the cleaning lady's who done my room everyday room...

Rooms are a great size, no issues with sunbeds, staff were all friendly and very accommodating getting us a room in our preferred location in hotel, can’t fault it all, only disappointment was in having to leave to come home!

Her attention to details , response times to queries and able to extend my stays even though the hotel was full to capacity. The staff in general are top class in this hotel and loved the pool area also

Shame all inclusive snacks aren't available at pool bar but ice cream + drinks are. Busy surrounding area but don't hear noise from rooms. Food was nice ,especially the Chinese day

The food is plentiful and we enjoyed our meals, the drinks were good too I'm really struggling to see why it's branded a vibe hotel though, not much happening through the day that suits us, but not if you're looking for a "vibe" Definitely not a place for children, no inflatables allowed and I've seen kids being stopped playing with a small ball in the pool

The hotel has made many improvements over the years, and the pool area has been done really well Rooms are basic but comfortable Bar staff are always friendly and pleased to see us returning,Carmen in particular nice to see younger members joining the team

Location is great, you can stroll along the seawall into hustle and bustle or the other way to see amazing unique views of the rocks. The beach is amazing, Staff is nice and the property is good overall.

The hotel has a good location, right by the sea, with many restaurants nearby. The breakfast was good and plentiful. However, the toilet tank in the bathroom leaked, and the sound of running water disturbed my sleep.

The hotel is a stone's throw from the sea, when I say two it means so......❣️ The staff and operators are very kind and available 24 hours a day. I recommend it and I will definitely return. Thank you all 🖐️

Great view from the room, the beach at the doorstep, the gym (around the corner) has everything one would expect, great running routes (road & trail). Highly recommend & will be back at next opportunity

Magnificent location, right next to Canteras Beach, and without a doubt the best part, the attentiveness of the hotel staff

Beach towels are provided free of charge at reception

Very nice hotel close to the walking / shopping street and the cathedral. The pool area on the roof is super with view over the whole town and harbour.

We had a very pleasant stay at this hotel. The location is very convenient, and having a parking area for the car was a big advantage. The rooms were clean, the staff was friendly, and the facilities were well maintained

From the moment we arrived to the moment we left, the staff was so helpful and friendly and made us feel at home! Erika and Jose in the breakfast buffet were stand out stars, making sure we settled in properly and offering a warm smile and greeting every morning

Anything within Las Palmas is within a 15-minute drive, and if you're looking to explore the rest of the island it's within an easy hour drive at most. The rooms are definitely dated, and in need of renovation

We ate breakfast every day in the hotel and it was excellent, with a great selection of cold meats and cheeses, spanish omelet, sausages / bacon, bread and pastries and fresh fruit as well as eggs to order

We ate in the restaurant twice and both times the food was excellent, the service in the restaurant and bar is fantastic. Every member of staff who we met was absolutely wonderful. , we can't wait to come back in March

We stayed for 4 nights and had a lovely holiday. Room was incredibly comfortable with great air con. Hotel situated very close to the beach and had multiple pools

The free aqua aerobics class was great fun! Sunbeds were spread throughout the pool area and on multiple levels, which meant you could scope out a more private quiet area if that was desired

Recommended if you like all inclusive. It’s nice and the staff is really give. The hotel is well located on the beach. The only problem those cheap merchants across the street (on the beach)

The service was very good and the staff and waiters do an excellent job cleaning tables and keeping tables open and ready for customers. The main pool was taken out of service 2 nights

But they have a second pool and because is a walk across the street

Great location for the beach Food average at best Drinks poor unless you upgrade Ridiculous sized beer glasses (250ml)

One of the best hotels i have ever been to, great big swimming pool, massive verandas, the staff are amazing, happy, helpful, understanding, nothing was a bother to them, cant wait to go back to this hotel.

But the rooms were huge especially in the Royal with a large balcony that catches the sun all day long. Beautiful views looking down the valley towards the sea! 15 minutes walk to the beach

Good Cleanliness was exceptional... pool area great...staff were all friendly

Lovely hotel, clean all the usual amenities plus a massive balcony close to the centre but not to close that the music keeps you up all night

And perfect location bang across from the shopping mall and shopping centre which both have loads of food and drinks places

Only 1 downside was blood on one of the unused bed sheets that never got changed even though cleaners were in every day

Lots of pool chairs abs the adult pool was very nice with cushioned lounge chairs. We highly recommend this property

If I had to find a fault, the adult pool is more uncomfortable than the family pool

Great weather, clean facility, lots of lounge chairs. Housekeeping did a very good job cleaning our rooms. The Spar mini market had everything we needed for our few days stay. We wouldn’t hesitate to stay here again

Great location, superior accommodations and the terrace was amazing. The grocery store was well stocked with supplies for our four night stay

We had booked one of the most expensive rooms, with a ground-level terrace, for two adults. Despite this, we were given the room closest to the children’s pool in the entire hotel

Unfortunately, it was never clear when they would arrive. Because of this, we missed the chance to change clothes for a golf round and were late for a dinner reservation, which was disappointing

Clean hotel, rooms a good size and worth extra for a sea view. Nice location - there are lots of steps to the beach, but there is also a lift (never used it) beaches lovely in both directions

It is unfortunate that the pool areas act like a wind tunnel with patio furniture being blown about. The staff are very pleasant and helpful and the food was excellent

Top floor bar and sunbathing areas were a lovely retreat, very friendly staff who appreciated my attempt at some very bad Spanish drinks orders … never an issue finding a sun bed

Lovely hotel, smaller restaurant than we have been used to with AI, but the food was always plentiful and a good selection. BBQ and Chicken rotisserie nights were very good

The hotel was very clean staff excellent especially yury always looked after us with care.

What lets the hotel down is the poor bar and lobby area that is worn out, tatty and poorly designed. The light units were full of dead flies and the fake rattan chairs would have seen better days years ago

Entertainment was available every night at the hotel, great bar staff again plenty of seats and tables but would try to get to the entertainment around 7

Everything was fine. I will choose the same hotel at the next holiday.

Food options were good, themed evenings. Bedroom and balcony overlooked the pool, which was lovely. The hotel bus shuttle is very useful. Pool areas were good, we particularly enjoyed the family pool

Plenty of sun beds in the morning when we went. We did two Barcelo experience trips which were fantastic. Staff were polite and pleasant

Nice hotel and very clean modern rooms. Nice to have a choice of pools. The staff were extremely friendly from check in to check out

Would highly recommend this hotel as the service & overall experience for us was great

Pool was a decent size for the amount of people there (we went just before UK May half term so was not very busy and not many families but towards to end of our stay it got quite busy)

I’m in the hotel as we speak and I was pleasantly surprised on how clean and well ran it is. It’s Xmas eve and it’s 25 degrees which makes it even better. The food is great and has a huge selection

I’m usually sceptical about buffet style food but it’s super fresh and the staff are on the ball. 5 mins from the beach as well. I read reviews to choose a hotel so I hope you read this and book this one

The staff were wonderful - genuinely friendly, kind and helpful. There was a very wide variety of foods for breakfast, lunch and dinner, all of which were beautifully presented. The hotel is spotless throughout

We were delighted to have such a big room including an excellent walk-in shower and comfy beds. We had a very relaxing break - thank you

Downsides to the pool are that the hotel state no reserving sunbeds but do not enforce this and the area around the pool gets extremely slippery. There is a pool bar for drinks which was great

The room was lovely and staff fantastic The only 1 problem to amenities was access to rooftop bar and pool restricted until after 5pm unless you were staying in suite or junior suite

Excellent staff; all very helpful and friendly. Set in beautiful park area. A very well looked after historic building with lots of space to relax and a spectacular breakfast and settling.

Hotel in total is good and we enjoyed our stay. Although its five star hotel, to me it looks good 4 stars hotel not 5 stars. Swimming pool is a bit small but super clean. The SPA is very nice and calm atmosphere

The hotel itself is a old-fashioned gem. We stayed in junior suite facing the front of the Hotel. Very quiet, airconditioning was a bit off and the air in the room kind of dusty

One of the best parts were the 3 swimming pools. And the breakfast, one the best ever!

Beautiful hotel with exceptionally friendly and helpful staff — especially Eduardo, who greeted us with a smile from the moment we checked in late at night until our last evening

Check in brilliant 👍 our room was massive and the balcony just went on forever! We were located at the front so much sunshine 🌞 We did B&B so much choice and Cava 🍾 and Vodka if you fancy a tipple

Wow!! After reading alot of reviews I was a bit apprehensive but thank goodness it was just people being negative! From the time we got there untill we had to go home it was absolutely amazing

Rooms cleaned every day and sheets changed even if you're there for a week. Bar staff were fab and the lifeguards couldn't do enough. Don't listen to the moany reviews 🙏 please

Furthermore, with all my due respect to the island culture and all other amazing restaurants I’ve visited, the restaurant at Reina Isabel is on my top due to a huge diversity, a live chef for your prawns or steak, and not to forget the fabulous waitress team that is visibly a professional one- with an appropriate behaviour, a genuine smile and with a personal touch, they gave me the feeling that they...

Amazing room with spectacular views. Staff very friendly and helpful. Everying you need on the doorstep. Would highly recommend

Really good service at the hotel, free access to sunbeds on the beach, a lovely spa, and a great breakfast. They even arranged gluten-free bread for one of us every day.

Beautiful hotel very close to the beach..many shops and restaurants close by and situated right next to the bus station so easy to get around the island

The location of this hotel is in a great spot. Close by , after 1 minute walk you will find the first restaurants and little shops

Also pretty much in front of the hotel is the bus stop that will take you to the excursion spots. Very spacious room, comfortable beds, nice bathroom and very friendly and helpful staff

Stayed for a week with my wife for a bit of winter sun, the hotel was ideal for us, away from hectic night life, but still in walking distance of the town, the food was fantastic and the staff were friendly, attentive and the room was very comfortable……

Just because we like to explore different restaurants, especially when there are so many to choose from. Gorgeous facility in general with a very lush yard. Lots of palm trees and exotic bushes everywhere

At the arrival day we tried the dinner buffet out of convenience, because we were tired and wanted to stay at the hotel. Big selection as well but we are glad we didn’t book the half board

For the first 4days of our stay there was no sign of room service and we started to get really irritated because our bin was over flowing along with other bits and bobs that needed to be taken care off

In the end it was just the stove but I’d be happy to have known that before entering the room as it’s not good to mess with hungry people. The hallways were a little scary if you were walking through during the night

Very good value for money. Recommended as an apartment with a bedroom, living room, and dining room with a kitchen where you can cook. Good service from the reception agent.

On the 5th day we finally had a lovely lady come and sorted us out everyday until the end of our stay. I never caught her name but she was the one that made our stay better

Nice friendly hotel, bit dated but clean and friendly staff. We had bed and breakfast which was surprisingly good. Safe and relaxing environment. Beds are terrible.

My partner and I have recently stayed at this hotel for 2weeks. We had specifically upgraded to a superior room to have one of the renovated rooms

Overall, a nice hotel with great staff, but we hope they do something about the poolside sunbed issue soon

Almost everything was fine. Only the coffee - cappuccino from the full automatic machine is not good- awfull. The coffee - espresso from the hand semi-automatic machine was excellent. The water in the pool was cold.

No reason to complain about the service in the bars unlike some other Palaces we have stayed in. The pool area was always clean and tidy and we never had a problem finding a sunbed

We had no problem at all in getting sunbeds at anytime of day. The only slight downside to the holiday was that once you left the hotel the resort was quiet and a little run down in areas

Minor gripe the smoking is in with non smoking so couldn’t go in that bar as you couldn’t breath. Some smoking around the pool also which absolutely disgusting. Not the hotels fault just selfish people

The only let down was there was not any daytime entertainment we like to do other things during the day like French Bowls, Aqua Aerobic not just sit on our sunbeds all day and eating

Great location. Great hotel. Rooms need improvement as do management polices with pools & sunbeds. AI needs complete overall with drinks & serving cups. Unacceptable restrictions

Location was great - although it was a very steep walk up from the beach/harbour and the main commercial centre, we preferred the smaller Europa centre which was a 5 min walk - nice bars and restaurants and an open middle area with free soft play which the kids enjoyed

The pool was beautifully warm for February and the amenities were great, the hotel was small enough that we didn’t have to worry about our 8 year old going off and making friends etc

It had a very relaxed feel, there were enough sun loungers and the solarium area was great for extra sunbathing space too

Would definitely recommend as an easy, good value option for families

My fourth visit here. It's relatively good value, and just a couple of minutes from the Europa Centre. However, the rooms do need a bit of attention, and they do not honour any ******* upgrades or VIP 'freebies'.

The rooms kept clean, as were the pool and dining area

The staff are friendly, the all inclusive offering is great and there is always something nice to eat - including ice cream (lots of flavours)! Both the pool and the water park are great - even though part of the water park was closed for renovation, all the slides were open and it’s a lovely spacious place

Clean, atmospheric and full of happy families. The entertainment team are as good as any other I’ve experienced and the drinks are always flowing (soft drinks are self service so no queueing)

Me and my friend both said I wonder how many people dont book because of the bad reviews and they honestly needn't worry. Staff work so hard and were all polite and helpful,

Loads of different foods to choose from and have ate like pigs for the last week🤣 Our 8, 17 & 18 year olds had a lovely time too! Will be booking again for next year!

I came with my 10 year old son, just us and I was slightly worried about how it might be due to reading so so many negative reviews about this hotel

Really nice touch that there was a hotel bar on the beach serving drinks and food that was included in the all inclusive package from the hotel

All Staff were friendly and polite. Several Shuttle bus to the beach, although we walked probably 10 mins, not an issue for us

Yes room clean. Staff work hard very friendly. Good food. Amazing views. Sea views.

Word of warning - be prepared for a lot of stairs! If you struggle with stairs this hotel may not be right for you. Very good for kids or couples (I recommend the adult pool!)

Hotel was great! Rooms were large, Clean, tidy but a little tired and probably due a refurb. Bed was comfy and we slept well. The view across the ocan was amazing. Felt like we’d really lucked out! Food was good

The staff were excellent and very helpful. Rooms were a little outdated the dinning area was very clean and the choices of food were excellent friendly staff making sure you were comfortable.

Really good rooms laid out in very small single story blocks of two. Good facilities, bars and restaurants. Staff were very kind and helpful and particularly enjoyed morning yoga or pilates with Alejandro

Currently staying at Cristobal. Only been here 4 days and already can say it’s one of the best places we’ve ever stayed as a family! The facilities are great, exactly what we were looking for

Staying bed and breakfast (would love to be A. I but takes us out of our price range), breakfast has always been nice

The beds were so comfortable! We didn’t go out the hotel much but unless you care about excursions you don’t really need to leave as the resort has a shop located right on the edge with everything you need

And we did have to work out a lot of things ourselves, we were not provided with much information. But other than that I would give 4 stars out of 5 and would definitely go back!

I had a massage at the spa too, and the spa staff we’re extremely welcoming and cheerful. The only downside was when we arrived the receptionist wasn’t very attentive nor smiley

Food and drink fairly priced and of good quality too, so no complaints. Pool area very clean and plenty of beds available for all. I liked that there is no smoking pool side. A smoking area is provided not too far away

Approx 40 mins walk to sea front, dunes and promenade

This hotel is very great in giving good service and help for its customers. The all inclusive deal was very nice to have. They were very helpful the whole stay

Lovely place Lovely and peaceful. Nice rooms around a large pool which was heated in the winter. Beds are comfortable and bathrooms are lovely. Breakfast was ok, plenty of choice but can be busy

We really enjoyed our stay at Kumara. It was a great place for family; it has a shallow pool for small children as well as a small play area

All staff were friendly and the entertainment (activities during the day and poolside and evening entertainers) were great