Kalima Resort & Villas Khaolak in Khao Lak

Hotel was beautiful and very peaceful but it did not feel like a 5 star.
Upon arrival i was greeted with a cold towel and coconut water. I was taken to my room and helped with my luggage.
Once i arrived at my room I was initially happy as the decor was beautiful but after having a closer look i was not too satisfied, i opted for the deluxe private pool access room but the location of the pool was not very private at all, it was right next to the entrance of the building and only slightly covered by some plants.
The pool had loads of bugs and the light was flickering.
I informed reception, who quickly sent someone to clean the pool and repair the light.
I already asked to change my room which reception were very helpful and sent someone to show me other rooms.
I found another room which initially seemed better but was in the process of being cleaned.
I waited around 20 mins and i was told my room was ready.
When i arrived to the new room there was a strong smell of mold/mildew but i tried not to make a fuss and simply asked for some air freshener.
After inspecting the room i noticed the toilet seat had stains and was of a low quality.
The pool area was not clean and had many stains, also the table outside was stained.
The floor felt dusty and the windows and mirrors had multiple marks.
The shower leaked each time we used it and created a pool of water covering the bathroom floor, i reported this to reception who quickly sent out engineers. Unfortunately they did not fix the problem and simply rolled up a towel next to the shower door.
Although staff responded promptly to any complaints, nothing was actually rectified.
Breakfast had a large selection, although a bit pricey it was worth the cost.
The hotel offers a free shuttle service to khao lak centre and bang niang market, we were slightly late back but the bus was still there, i attempted to get on the bus but the driver drove off which was pretty dangerous.
The drivers of the shuttle bus were very rude to my partner and told him if we were late again they would not wait for us. Unfortunately the drivers were not very friendly to us and made us feel unwelcome after this.
We attended the Tin terrace restaurant for my birthday which i made a reservation for and a request for a good seat for the fire show. Upon arrival the restaurant knew nothing of my reservation, luckily we managed to find a good seat.
The service was very slow and the food was terrible but presented well, we sent the food back and decided to eat elsewhere. The manager of the restaurant was apologetic and took the food off of the bill so we just paid for drinks.
The fire show was phenomenal but the food was trash.
There’s much better places to eat in Khao lak centre for a fraction of the cost.
The spa was beautiful i had a 2.5 hour package for 2890 Bhat, although there are much cheaper options elsewhere this was worth the costs for a birthday treat.
The hotel has its own beach, the bridge to the beach felt old and dangerous, the beach itself was small but peaceful.
They also offer free kayaking in the lake.
Over all my stay was ok, The hotel is beautiful and has potential to be a 5⭐️ but due to the issues stated and the cleanliness i would not say this hotel is 5star. This was my 30th birthday trip and i expected more, the service and most staff made it slightly better the
For the money i spent i wish i booked elsewhere, i would not stay here again.

1. Room is to dark, looks like a grave yard, brightness of the light bulbs not enoug9h
2. No Service around the swimming pool only at the pool bar
3. Can not walk beach site is Army restricedt area left side and right side is a lot of Rock
4. Beach the Toilet is Afrika style
5. Service beach site all stars on the sky, it is just a very bad wooden house and the second wooden house was very dirty.
6.Generally all Staffing are not very friendly, in the morning we say good morning or saba di kap. I think 60 percent need refreshing and briefings
7. All cleaning ladies and gardeners are perfect, friendly as I know the Thai Peoples
8. My first time in Thailand was 1993 not holiday but for working.

Reception staff is professional and caring 5/5
Kids club staff was best I have ever seen ever! 10/5 Senior member needs a bonus!

We’re really impressed! This is our second time staying here, and the service has been excellent from check-in to check-out. The room is clean, the atmosphere is peaceful, and it’s just a short walk to the beach — perfect for a truly relaxing getaway. We’ll definitely come back again. 🌿😊

The best hotel experience we have ever had! We stayed for 3 weeks in a suite with a private pool – absolutely stunning and super comfortable. The service is world-class, and the staff are incredibly kind, smiling and always helpful. Breakfast is amazing with a huge variety and everything tastes fantastic. The resort offers everything you could wish for – pools, spa, activities and a beautiful beach. A big heartfelt thank you to all the staff for making our stay unforgettable! 10 out of 10 stars!

I love this hotel , nice . Clean , have many swimming pool and private beach , i love it .

A place you’ll want to come back to again and again

Kalima is more than just a hotel – it’s a place with a mood.
Breathtaking sunsets and a stunning infinity pool create an atmosphere of complete relaxation.

The rooms are spacious, with soft beds and crisp white sheets, and morning coffee on the balcony is a special treat. Breakfast offers a great variety – from fresh fruit to Asian dishes and European classics.

The service is attentive yet unobtrusive, always ready to help with anything you need.

If you’re looking for a romantic getaway, inspiration, or simply a change of scenery in a beautiful, peaceful setting – Kalima in Phuket definitely deserves a spot on your list. 📍🌴