PTK Residence in Chaweng Beach

The hotel is in a decent location 5-10 minutes walk from Chaweng beach but not on the main strip of bars and restaurants so quiet as a result. The pool was nice and there is bike hire available for 180baht at the place over the road. The room itself was also a very good size and with a decent balcony and the bed was big and comfortable. However, it was advertised as having a gym but there either isn't one or its closed at the moment - staff at the front desk couldn't offer much of an explanation. The shower was very temperamental with either no hot water at all or it being too hot to use, and the aircon was very noisy even on the lowest setting. The cleaners also only cleaned our room once every few days despite us asking them when they were in the corridoor sorting other rooms out - again not really sure why, they did still give us fresh water though.

Pleasant! Stay was good, no complaints about the room or the pool facilities. Sadly there wasn’t a gym as pictured, presumably due to covid, but it should be taken off the booking platforms in that case.

3/5 due to the reception staff. The cleaning staff were super lovely, offering to change towels after the pool, and always topping up our drinking water. However, this didn’t stretch to front desk staff. When we arrived there was no one at the “24 hour” reception, even thought it was about 6.30pm. When we called the number someone eventually came, couldn’t even be bothered to greet us or say hello. No pleasantries whatsoever, starting off our stay on a really sour note. This continued throughout our stay, with not so much as a hello when passing through. Customer service needs some work!