Flats Company - Karakoy Apartment in Istanbul

*WARNING*WARNING★☆☆☆☆ The Worst Hotel Experience of My Life – Shame on Galata M84

I cannot stress this enough — do not stay here. This place is a masterclass in deceit, rudeness, and disregard for guests.

I called three days in advance to confirm early check-in for myself and my elderly mother, making it very clear that we’d be arriving tired after long travel. I even offered to pay extra to make things easier for her. The staff assured me — firmly — that it would be no problem, that “there will definitely be space.”

When we arrived, exhausted and just wanting to rest, their tune changed completely. Suddenly, early check-in was “not possible” — unless we paid an extra $200 to stay for just four hours in another room. Even after paying this ridiculous fee, we were still made to wait two more hours before our actual room was ready.

It was humiliating to be stranded in the lobby with my elderly mother after doing everything right — calling ahead, confirming, offering to pay — only to be treated like an inconvenience.

They also never told us about the amenities. I ended up wasting money buying basic items the hotel already had, simply because no one could be bothered to mention them.

Then the room safe — clearly tampered with. I set a code, tested it several times, everything worked. When we came back, it was locked with an error code — which only happens after multiple failed attempts to open it. Someone had obviously tried.

The staff behavior is the worst I’ve ever encountered. The bearded man at the front desk is openly rude, dismissive, and acts like helping guests is beneath him. He ignores you until you ask the same thing multiple times. On our last day, he refused to give us a single bottle of water because it was “checkout time.” When I offered to pay, he refused again. He also denied us use of a luggage scale after asking hik for teo days, he said no because its with another customer, i asked him to please ask for it back, he said no, he said even though theyre supposed to give it back in 15mins but apparently kept it for 2 days, why, should i, a guest who paid thousands,, worry about a scale. The contempt was blatant.

As if that weren’t enough, sleep is impossible here. The building sits right on a major street — constant honking, shouting, and metro noise that kicks in at 2 a.m. The windows might as well be paper. You will not rest.

And to top it all off — they swindled me on the room. I booked through Hotels.com, carefully selected a specific room based on the photos, and paid thousands for it. When I arrived, they handed me a completely different, inferior room. No apology, no explanation. Just arrogance.

This place is a bait-and-switch scam run by people who clearly don’t care about hospitality, ethics, or basic decency. Galata M84 ruined what should’ve been a special trip with my mother.

If you value honesty, rest, or respect — stay far away from this place.