Arts Hotel - Special Class in Istanbul
✅ Several guests praised the hotel's good location near central Istanbul attractions. ✅ Staff members such as Burak and Koray received commendations for professionalism and helpfulness. ✅ The breakfast buffet on weekends was described as very good with many choices. ✅ Facilities like meeting rooms and fitness center were appreciated by business travelers. ✅ Some rooms, especially suites with Bosphorus views, were noted for stylish design and comfort. ❌ Multiple reviews reported poor cleanliness and hygiene in rooms, including dust and unpleasant smells. ❌ Service was often described as slow, unresponsive, or indifferent, with complaints about front desk staff rudeness. ❌ Rooms labeled as Comfort or Annex Double were criticized for being small, outdated, or located in separate buildings. ❌ Complaints included unexpected charges, such as for bottled water and parking (which costs 500 TL per day). ❌ WiFi coverage was reported as weak or nonfunctional in many guest rooms.
Rooms and prices
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Description
Arts Hotel - Special Class in Istanbul opened in 2015 and features 100 rooms across 12 floors. The hotel emphasizes an aesthetic interior design aimed at international business travelers, departing from typical large chain styles. Its facilities include a spa center, fitness center, indoor and heated pools, sauna, and massage services. Family travelers will find dedicated kids’ amenities like a children’s pool, kids’ menu, and nanny services. Dining options include a restaurant offering buffet breakfasts on weekends and a bar. The hotel provides paid parking and airport transfer services, plus car and bike rentals. Rooms range from Standard Double to Panoramic Suites with Bosphorus views. Note that pets are not allowed, and check-in is from 14:00 with checkout at 12:30.
Location
The hotel is situated at Halaskargazi Cah. No:1 in Istanbul's Harbiye district, approximately 16 km from Istanbul Ataturk Airport. It lies 3.6 km from the Galata Tower, a notable city landmark. Nearby attractions include the Military Museum just 89 meters away and ARTER, a contemporary art museum 1,093 meters from the hotel. The Bosphorus shore is about 1.4 km away, offering scenic water views. Several dining options are within a 300-meter radius, including Boğaziçi Borsa and Rose Garden Residence restaurants.
Tips
- If you book a Comfort or Annex Double room, confirm the room location and size as these may be in a separate building and smaller than expected.
- Expect to pay extra for parking and bottled water, so clarify charges upfront.
- For better WiFi connectivity, spend time in the lobby or public areas rather than relying on in-room signals.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Option: Buffet Opening hours: [Sat - Sun] 07:00-11:00 Open Contact the property to see if extra breakfast is available. If so, you can pay for it at the property.
- Deposit Policy: No deposit required by the property
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: DinersClub, MasterCard, AmericanExpress, Visa, JSB
- Check in time: 14:00. Check out time: 12:30.
Services and facilities
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Pharmacy
- Private check-in/check-out
- Fire Extinguisher
- All Spaces Non-Smoking (public and private)
- Outdoor furniture
- Upper floors accessible by elevator
- Bridal suite
- Allergy-free rooms
- Non-smoking rooms
- Soundproof rooms
- Room service
- Fridge
- Family room
- VIP room amenities
- Cable TV
- TV
- Minibar
- Locker
- Bathrobe
- Toiletries
- Accessibility features
- Wheelchair access to restaurant
- Iron and board
- Ironing
- Laundry
- Concierge services
- Dry-cleaning
- Luggage storage
- Telephone
- Bar
- Coffee/tea for guests
- Diet menu (on request)
- Breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Kitchen
- Packed Lunches
- Free Wi-Fi
- Shuttle
- Car rental
- Airport transportation
- Spanish
- German
- Russian
- English
- Italian
- Tour assistance
- Library
- Bike rental
- Billiards
- Sun Deck
- Parking
- Parking nearby
- Swimming pool
- Indoor Pool
- Beach/pool towels
- Heated swimming pool
- Business center
- Fax machine
- Conference Hall
- Cycling
- Fitness facilities
- Gym
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Babysitting and childcare
- Children swimming pool
- Family/Kid Friendly
- Kids' TV Networks
- Pets Not Allowed
The distance to the sea is 1420 meters
Hotel view
Video: Arts Hotel Istanbul Special Class, Istanbul, Turkey
Map
Reviews
This is without doubt one of the worst hotel experiences I have ever had. Calling this property a 5-star hotel is completely misleading and borderline dishonest. In reality, it barely meets 1-star standards, if that.
Service:
Service was non-existent. Staff appeared uninterested, untrained, and completely unwilling to help. Requests were ignored, problems were dismissed, and basic guest courtesy was absent. Service level: 0/10.
Cleanliness:
The cleanliness was disgusting. Rooms were poorly cleaned, unhygienic, and clearly neglected. This hotel fails even the most basic standards of hygiene. Staying here felt uncomfortable and unacceptable.
Management:
Management was useless. Complaints were met with excuses, attitude, or complete indifference. There was no effort to resolve issues, no accountability, and no professionalism. Management support: 0/10.
Breakfast:
Breakfast was pathetic. Extremely limited options, poor quality food, and no variety whatsoever. This is unacceptable for any hotel, especially one falsely advertising itself as luxury.
Overall Experience:
Everything about this hotel was a failure — service, cleanliness, management, and food. The entire stay felt like a waste of money and time. This hotel should stop advertising itself as a 5-star property because it does not meet even the minimum expectations of hospitality.
I strongly warn others not to stay here. There are far better hotels at lower prices. Until major changes are made, this place does not deserve anything above 1 star.
Location was excellent. Price too high for offered room.
Breakfast very good and many choices.
Staff and personnel very friendly and helpful.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Arts Hotel - Special Class
What types of rooms does Arts Hotel - Special Class offer?
The hotel offers Annex Double room, Standard Double room, Deluxe Double room, Deluxe Double room with sea view, Luxury Corner room, Family Terrace room with Bosphorus view, Golden Horn Suite with Bosphorus view, and Panoramic Suite with Bosphorus view.
Is parking available at the hotel?
Yes, there is parking available, but it is a paid service.
Are pets allowed at Arts Hotel - Special Class?
No, pets are not allowed at this hotel.
What are the check-in and check-out times?
Check-in is from 14:00 and check-out is until 12:30.
Does the hotel provide facilities for children?
Yes, the hotel has children’s TV channels, a kids’ pool, children’s menu, and nanny services.
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Hotel prices for: September - October 2026 calendar
The average hotel price this month is 104 USD The best time to book is September 8, with rates starting from 75 USD





























































































