Hotel Continental Miami Beach, Tapestry Collection by Hilton in Miami Beach

The workers at this hotel stole my hair curling wand. As I was packing to go back home, I left it in the armoire in my room. I realized this as soon I as got home and unpacked my bag. I called the hotel to let them know. They stated they would email me if the item was found. I never got an email. About a week later, I realized that when I first called them, I forgot to tell them where I left the curling wand. So, I called again to let them know that additional piece of information. They told me that since I had last called it was not found and that they would check the armoire and call me to let me know if they had found it. I never got a call. The wand did not make it into my bag. So, it was left in the armoire in my room. For the hotel to say that it was not found tells me that whoever found it stole it. There is no other explanation other than it being thrown away, which I know is not the case because they have a lost and found. This is not a high value item, but it’s an item I use frequently and was hoping to have returned. Just like any other establishment, the hotel is not responsible for any lost or stolen items. With this in mind, just know that this hotel steals, period.

Otherwise, I had a good time on this trip. The hotel was average but it was very quiet. I felt safe except for a few encounters with some homeless people by CVS. I slept well each night. The breakfast quality was similar to that of an airplane. The decor is very unique and nostalgic. Cute to look at but needs updates.

The cleaning crew would prioritize my room last each day, which was very annoying. Every day, I would come to my room to get ready for dinner and the room had still not been turned down. So, it never got cleaned until the last day we were there.

The location is meh. There is nothing to do other than going to the beach. Most restaurants are based in hotels and are lacking in options. You have to go north or south for more variety.

The new resort fee of $39 per day and the elimination of complimentary breakfast is something I didn't expect. Not the typical Hilton experience.