JW Marriott Chicago in Chicago
✅ Spacious rooms with large bathtubs highlighted by multiple guests ✅ Friendly and helpful staff praised for exceptional service and attentiveness ✅ Convenient downtown location near public transport and tourist sites ✅ Well-maintained fitness center, spa, and clean rooms noted positively ✅ Comfortable beds and quality robes appreciated by visitors ❌ Some guests reported cleanliness issues such as unflushed toilets and stained towels ❌ Inconsistent service experience, including billing confusion and limited room upgrades ❌ Older facilities and décor noted as less modern compared to other JW Marriott hotels ❌ Daily $30 convenience fee charged regardless of service use ❌ No lobby bar and limited room service options, including refusal to deliver third-party food upstairs
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Description
JW Marriott Chicago is a historic 4-star hotel established in 1914, located in downtown Chicago’s financial district. The hotel offers an extensive variety of room types, from Economy rooms to Presidential Suites, catering to different group sizes and preferences. Guests highlight spacious rooms with large bathtubs and comfortable beds, with some suites featuring city views. The hotel features amenities such as a fitness center, spa, sauna, tennis court, and a restaurant on site. Notably, the property provides free parking, a concierge service, and 24-hour security. While the hotel’s classic decor has been maintained well, some guests note that the facilities are older and the hotel charges a daily convenience fee of $30 regardless of usage. Service quality varies, with many praising friendly and attentive staff, although a few reviews mention occasional inefficiencies. Overall, the JW Marriott Chicago combines historic charm with modern conveniences in a prime city location.
Location
Located at 151 West Adams Street, JW Marriott Chicago stands in the heart of the city’s financial district, just steps from the Money Museum at the Federal Reserve Bank of Chicago, which is 114 meters away. The hotel is close to major attractions like Millennium Park and the Art Institute, both easily reachable. For beach access, Ohio Street Beach is 2.18 kilometers from the property. The Quincy subway station, serving four lines (Orange, Brown, Pink, and Green), is just around the corner, facilitating convenient city transport. Nearby dining options within 100 meters include 7-Eleven, McDonald's, Corner Bakery Cafe, Potbelly, and Subway. The airport (Plymouth) is approximately 122 kilometers away, making the hotel accessible for travelers.
Tips
- Expect a daily convenience fee of $30 regardless of use of hotel services.
- If room cleanliness is a priority, consider requesting room inspection upon arrival due to some reported issues.
- For dining, you may want to explore nearby cafes and restaurants, as the hotel restaurant is considered decent but somewhat pricey.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs cannot be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
- Breakfast: Cuisine: Continental Opening hours: [Mon - Sun] 06:00-10:00 Open Contact the property to see if extra breakfast is available. If so, you can pay for it at the property.
- Deposit Policy: Deposit required The deposit is determined based on the duration of your stay. The charge is US$75.00 per night. This property accepts credit cards and cash The deposit will be returned to the original account of payment on the day of check-out.
- Pets: Pets are not allowed
- Service animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, JSB, DinersClub, AmericanExpress, MasterCard, UnionPay
- Check in time: 16:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- All Spaces Non-Smoking (public and private)
- Reception desk
- Allergy-free rooms
- Non-smoking rooms
- Soundproof rooms
- Room service
- Family room
- Indoor Fireplace
- Cable TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Wardrobe/Closet
- Bathrobe
- Alarm clock
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Iron and board
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Breakfast
- Cafe
- Restaurant
- Snack bar
- Kitchen
- Free Wi-Fi
- Internet
- Car rental
- Spanish
- German
- Russian
- English
- Italian
- Multi-language staff
- Polish
- Arabic
- Chinese
- Tour assistance
- Hiking
- Fishing
- Parking
- Swimming pool
- Indoor Pool
- Next to the beach
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Tennis court
- Fitness facilities
- Doctor
- Massage
- Steam room
- Sauna
- Spa
- First Aid Kit
- Babysitting and childcare
- Family/Kid Friendly
- Skiing
- Pets Not Allowed
The nearest beach is located on the distance of 2180 m. It takes 33 minutes To the beach!
Video: JW Marriott Chicago | Чикаго (Иллинойс), США | Обзор отеля ⭐
Map
Reviews
THE BAD: Our room had a corner wall that had coffee spilled on it. The caulk around the toilet base was brown. Although maybe not the hotels fault but the hallway of floor 10 smelled like smoke (cigar or cigarette). Our tv remote didn’t work when we arrived but engineer quickly came in with a new one and it worked perfectly.
The service was kind but not efficient. Upon checking in, I was about to be charged a random amount of $163 even though I already paid through my Bonvoy app. I had to ask him kindly “what’s this charge for?” And he said “oh….i apologize.” Strange interaction.
Since I have Gold Elite status my room was supposed to be upgraded if there was availability. I know there was availability because they were available for booking. Instead, he gave us “a room on a high floor with a nice view “ which turned out to be a view of the neighboring buildings ac units on the roof. Turns out this guy was 25 years old and he was certainly not an experienced enough in fine hospitality to know that room and view were exceptionally average.
Brian explained that he couldn’t help because it was considered a “security risk” and because the food came from a third-party service. I completely understand not allowing delivery drivers up, but hearing that hotel staff couldn’t assist was surprising and honestly a little confusing. The way the message was delivered felt very distasteful and it left me feeling a bit brushed aside at a moment when I am trying to decompress and settle in.
In 2025, at a hotel of this level, I never imagined that such a simple request would be met without any alternative options or empathy. The comfort and convenience of a hotel stay are usually what make travel feel manageable and tonight I just didn’t feel that way from Brian. It’s the first time I’ve ever felt compelled to write a review like this which says a lot about how unusual and uncomfortable the experience was for me.
I’ve stayed at many Marriott properties and have always had wonderful interactions, so this really stood out. It affected the rest of my night more than I expected, simply because I have always been to Marriotts with such incredible staff. I truly hope this is something the team reflects on, not in a negative way, but in the spirit of ensuring guests leave feeling cared for and not overlooked.
I wish this stay had ended differently but I hope sharing this helps prevent another guest from feeling the way I did tonight.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about JW Marriott Chicago
Are pets allowed at JW Marriott Chicago?
Pets are not allowed at this hotel, but service animals are permitted.
What types of rooms are available at this hotel?
Room types include Economy rooms, Standard rooms with various views, Deluxe rooms, Executive rooms, Suites including Presidential and Family Suites, and specialized options like Studio and Villa.
Is parking available at the hotel?
Yes, free parking is available on site.
Does the hotel have a restaurant and bar?
The hotel has a restaurant on site. However, it does not have a real lobby bar.
What is the hotel’s policy on extra beds and cribs for children?
Cribs cannot be added to any room type. Extra bed policies vary by room type; please refer to specific room policies.






















































































































