The Westin Michigan Avenue Chicago in Chicago

I stayed in room 1024 last weekend. I was in town for the Lake F3 Half Marathon. This was my first time staying here. I have stayed at the Hilton Suites around the corner many times. I thought that I would stay at the Westin this time. First, the hotel is in a nice part of town close to bus routes and the Red Line. The rooms are in need of a renovation. I’ve stayed at other Marriott properties the past few months and once this place gets the rooms renovated it will be nice. My only complaint about the bathroom in my room was no grab handles in the tub area. I wanted to take a bath after my race and it was challenging getting up out of the tub without getting hurt. The lobby area is nice. I ate at the breakfast buffet one morning, I wasn’t too crazy about the food selection. The pancakes were tiny and hard as a hockey puck. They should have bigger pancakes or maybe waffles.

I visit this hotel several times a month for business, and it never ceases to impress me. I’d like to give a special shout-out to Candice at the front desk; her bright and friendly morning greetings always start my day on a high note. Whether staying on the city side or beach side, the views are stunning—I especially love the night view of modern skyscrapers and the early morning beach view. Service requests are handled promptly, and the rooms are always spotless, leaving me with zero complaints after many stays. Plus, the location is perfect for balancing both shopping and relaxation. Highly recommended!

My stay at The Westin Chicago River North during the recent BRICs conference was exceptional and truly elevated the experience of attending a demanding professional event. The hotel perfectly balances high-level business functionality with top-tier personal comfort and an unbeatable location.
​The most crucial element for a conference attendee is a restorative night's sleep, and The Westin delivered completely. Despite being in the heart of a bustling city, the rooms were incredibly quiet, providing a true sanctuary from the city noise and the day's events. This was paired with the signature Heavenly Bed mattress, which lives up to its name—it was supremely comfortable, ensuring I woke up refreshed and ready for each day's sessions.
​Beyond the room, the hotel's location is its greatest asset. The area is phenomenal and highly walkable, making it easy to transition from professional duties to urban exploration. The hotel is situated just steps from the vibrant Chicago Riverwalk, offering immediate access to stunning views and evening strolls. It's also a pleasant walk to the beautiful shores of Lake Michigan, providing a perfect contrast to the city's energy.
​The River North and Magnificent Mile neighborhoods boast an abundance of great eatery options within minutes of the lobby. From high-end dining and steakhouses like RPM Steak and Smith & Wollensky to casual spots and Chicago classics like The Purple Pig and Eataly, the culinary choices are endless and easily accessible on foot.
​This Westin location is highly recommended for any professional visiting Chicago, offering tranquility, comfort, and the best of the city right outside its doors.

I was expecting 3 beds in the room since I was
Charged for three occupants, 2 people have to share a bed

I was expecting 3 beds in the room since I was
Charged for three occupants, 2 people have to share a bed

Perfect place, but the service is terrible. All staff don't smile. I kept asking for some slippers, they said run out of it. I didn't get it till I left five days later. I asked for room service every day, but actually they made it every other day. I could not understand it.

I stayed here for a week and had a blast. This hotel was in the perfect location to get around the city easy. I had easy access to bikes right outside the hotel to ride around Chicago. The 25 dollar credit they give you daily really helps when you get back after long day of taking the city in. I ordered room service a few times and the burger was and chicken club were both really good. This is also a good place to stay to take in a lot of the best restaurants that Chicago has to offer. I will be back!

We've stayed at the Westin many times. Rooms are always quiet and clean. Their breakfast us outstanding! I do REALLY miss the hotel providing Garrett popcorn during your stay. It was a great addition. Now, they've included admission to venues we won't likely attend. Bring back the Garrett popcorn!