Fairmont Chicago - Millennium Park in Chicago

I would recommend staying here. It was a great location, easy walk to the magnificent mile & Millennium Park. We used SpotHero find a very affordable covered parking with In-N-Out 24 access that was literally in the building attached to the hotel.

Hotel staff was very nice. The room was a nice size, we had a nice view and a little couch in our room. That was nice to sit with a glass of wine and look out on the city, especially because it was 20° outside. The bathroom was very nice with a shower and a bathtub.

The restaurant Was really nice for breakfast and the menu look good for dinner, but my wife is Gluten-free, and The only thing I really didn’t like about the hotel was that their menu didn’t seem to take gluten-free very seriously. There were a few items on the menu that said gluten-free, but obviously have gluten in them. But I said the cocktails were really good and the vibe was awesome. Our bartender was very nice. A lady in the bar needs her phone charged, and the bartender grabbed a phone charger out of his bag, And let her borrow it.

All in all, It was more than I expected to get for the price. Very nice experience.

Clean, friendly check-in. By midnight we couldn’t handle the screaming child in an adjoining room. Front desk listened to recording for 2 seconds before promptly giving us a new room. We went from 32nd to 22nd floor tho. City view to partial view of MDaley Park.

Hotel Restaurant was not equipped to handle their offered breakfast package. 2nd morning we opted to get ours “to go” since we couldn’t be seated by end of breakfast (an hour before end). They forgot parts of the order and were rude when we returned for them. Ie. toast, which COMES with the order. It was odd.

Due to the midnight changing of rooms, the day before check-out, we asked for a late check-out (which our status includes) and were told to ask again in the morning. So we got up earlier than intended just in case they didn’t grant it. They offered to charge us for late check-out until we reminded them it’s included in our status. They then offered 1 hour which happens to be the shortest time we’ve ever been offered especially with the hotel not near capacity.

The hotel is beautiful and clean. Most of the employees we encountered were very polite and efficient. We would stay here again despite the bumps in this particular stay.

This is one of the most delightful hotels I’ve stayed at. It was greeted every time I came to the hotel. Every employee treated me with kindness. The lobby was stunning (they were putting up Christmas decorations) and there was plenty of lounge type seating for me to enjoy a quiet moment outside of my room. My room on the 36th floor was lovely. Large bathroom with a separate tub and shower. I loved it.

This is what a hotel is supposed to feel like. Not like a chain, not transactional, but delightful!

Great location and services

The bed is quite comfortable

Be careful, there is a hidden charge "A $25 daily urban experience fee will be charged to each room" at this hotel Fairmont Chicago - Millennium Park. The breakfast charge is very tricky if you have prepaid. 1st you have to argue that you have prepaid for the breakfast for each person in the room. 2nd you need to ask and confirm with the front desk how much the credit is for the breakfast you have paid (my case $38 for each person daily, covers taxes and tips). It is not buffet breakfast, you need to pay extra when you check out if you have ordered more than your credit for the breakfast. When I asked that if I missed one breakfast, can I use the extra credit for the next day. The answers were different from different staff members.
A very expensive hotel focusing on big conferences, there are no microwave oven, empty refrigerator (you can request) in the room and swimming pool. Do not lift up the drinks and snacks in the box on the table (there are sensors underneath) unless you don't mind to be charged. The existing refrigerator is full of drinks. I was afraid to touch it, even the concierge didn't know how to open the refrigerator lock. But the coffee and tea are free. There is a person (not housekeeper) comes to the room to check and refill all the drinks and snacks including the free ones.
We booked our room many weeks earlier, after we checked in I realized that the room prices dropped comparing our original prices, maybe not enough conference people attending.
Hope the information is helpful for you.

Clean, sanitary and convenient

Everything great!!