InterContinental Chicago Magnificent Mile by IHG in Chicago
✅ Prime location on Michigan Avenue with easy access to shopping and attractions, praised in multiple reviews ✅ Spacious and comfortable rooms with some suites offering multiple bathrooms and city views ✅ Friendly and helpful staff noted repeatedly, with specific mentions of employees like Than, Lupe, and Fredy ✅ Well-maintained pool and fitness center facilities that guests enjoyed ✅ The hotel’s historic architecture adds a unique character to the stay ❌ Several guests noted the hotel feels dated and in need of further upgrades ❌ Some service inconsistencies, such as confusion about room readiness and drink voucher restrictions ❌ High prices for food and room service, with specific complaints about breakfast cost and delivery fees ❌ Noise from the city can be an issue in some executive tower rooms ❌ Accessibility issues at the pool area, which is not handicap-accessible
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Description
InterContinental Chicago Magnificent Mile by IHG is a historic four-star hotel built in 1929 and renovated in 2015, located on the iconic North Michigan Avenue. The hotel offers a wide variety of room options, including suites with city views and mobility accessible rooms, accommodating different guest needs. Facilities include a heated pool, sauna, fitness center, tennis court, and several dining venues such as MJ Steakhouse and a wine bar. Guests will find services like free parking, express check-in/out, dry cleaning, and currency exchange. While the hotel receives high marks for cleanliness (9/10) and location (9/10), service ratings are more moderate (7/10). The building combines classic architecture with modern amenities, although some reviews mention signs of wear. The hotel suits travelers looking for a central Chicago stay with convenient access to shopping and cultural landmarks.
Location
Situated at 505 North Michigan Avenue, the InterContinental Chicago Magnificent Mile offers immediate access to Chicago’s premier shopping strip and entertainment district. The hotel is 326 meters from the McCormick Bridgehouse & Chicago River Museum, ideal for those interested in local history. Ohio Street Beach is 840 meters away, providing a nearby lakeside spot. For dining options close to the hotel, guests can visit Billy Goat Tavern just 115 meters away or P.F. Chang's at 258 meters, both highly rated by visitors. The hotel’s location also enables easy walking to public transport and other city attractions, making it a practical base for exploring downtown Chicago.
Tips
- Book well in advance if you want a room with a city view, as these are popular and enhance the stay.
- Be prepared for potentially high charges on food and drink, especially room service and breakfast.
- If you require accessibility features, inquire specifically about pool access as it is not handicap-accessible.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet [Mon - Fri] 07:00-11:00 Open
[Sat - Sun] Closed Additional breakfast fees are not included in the total and need to be paid at the property. - Deposit Policy: Deposit required
- Pets: Pets are allowed on request Types of pets allowed: dogs Fee: Contact the property for details
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 21 years old
- Paying at the hotel: Visa, MasterCard, DinersClub, AmericanExpress
- Check in time: 15:00. Check out time: 11:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Gift shop
- Express check-in/check-out
- Reception desk
- Electric car charging
- Non-smoking rooms
- Room service
- Family room
- Smoke Detector
- Cable TV
- Minibar
- Hairdryer
- Flat-screen TV
- Shower/Bathtub
- Shower
- Bathrobe
- Linens
- Laptop safe
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Iron and board
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Restaurant (buffet style)
- Kitchen
- Coffeemaker
- Bottled water
- Free Wi-Fi
- Internet
- Spanish
- German
- English
- Multi-language staff
- Polish
- Japanese
- Arabic
- Chinese
- Parking
- Swimming pool
- Indoor Pool
- Beach/pool towels
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Tennis court
- Fitness facilities
- Golf course (within 3 km)
- Massage
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Babysitting and childcare
- Family/Kid Friendly
- Pets allowed
The nearest beach is located on the distance of 840 m. It takes 13 minutes To the beach!
Video: InterContinental Chicago Magnificent Mile, an IHG Hotel Review - Chicago , United States 181772
Map
Reviews
The check-in staff, especially Than, was wonderful. While we were due a complimentary room upgrade, unfortunately none were open at the time. As a kind gesture, he instead provided us with two complimentary drink tickets, which was an unexpected and appreciated surprise. When we went to redeem them at the bar in MJ Steakhouse, we learned after placing our cocktail orders that the tickets could not be used for the drinks we had chosen. This would have been helpful to know beforehand, but we still appreciated the initial gesture.
Breakfast was convenient, though nothing particularly memorable. We were grateful not to have to leave the hotel for our morning meal, but it is quite expensive at $36 per person plus a service charge/gratuity. I recently had bariatric surgery and carry a medical card intended to allow smaller portions. When I explained this to our breakfast waitress and requested the $19 kids’ meal, the request was declined. While I understand this is not legally required, accommodating it would have gone a long way in terms of customer service, as I was unable to eat more than a small portion of my nearly $40 breakfast.
Our room itself was nice and comfortable. One downside was finding a used bar of soap left in the shower, complete with a long black hair on it. On a positive note, staff were kind enough to provide us with a box fan upon request, which we appreciated.
The pool area was very nice, though it is not handicap-accessible in any way. This is important to keep in mind for anyone traveling with guests who may require accommodations. (We didn’t require this but I noted for the future in the event we travel with family)
The architecture and history of the property are incredible and truly add to the experience. We did notice that city noise was fairly loud in the executive tower, which didn’t bother us personally but may be an issue for lighter sleepers.
We were initially told there were no reservations available at MJ Steakhouse, but we were fortunate to get seats at the bar. The food was amazing and absolutely lived up to expectations. We were a bit disappointed to see a party after us receive a table for three without a reservation when we had been denied, but we chose not to let it impact our dining experience.
Overall, the hotel has many strong points—especially location, history, and food—along with a few areas where clearer communication and flexibility could enhance the guest experience.
The hotel itself is nice. Rooms, bathrooms and facilities are clean. Staff is courteous. Pool is beautiful. Location can't be beat.
Our room was beautiful—spacious, comfortable, and impeccably clean. It felt like such a relaxing retreat after being out exploring the city all day. The location of the hotel was also perfect. We were able to walk to almost everything on our itinerary, from restaurants to shops to sightseeing along the lakefront. It made the trip so easy and enjoyable.
Overall, we were extremely impressed with the hotel and the service. Than deserves special recognition for helping make our anniversary trip unforgettable. We can’t wait to come back!
Hygiene: Excellent environment
Hygiene: Very clean
Service: Excellent service
POIs near hotel
Cafe and Restaurants near hotel
Cocktails are terrible
The table was dirty wet and sticky
We had 3 different type cocktails and all 3 were just disgusting
Food: fries for 18$, server brought spoon for dessert without napkin and put it on the dirty table.
Also ordered grilled octopus, it actually tasted pretty good but it was cold
So if you are looking for a place to make a couple nice pictures u can go here
If you are looking for a restaurant don't ever go here, you will just wasted your time and money
Absolutely everything else, to a T, was awful.
We came with a party of four. They didn't have two of the drinks on the menu available. The one drink we ordered, which they "had available" was not brought to us. Instead they took the liberty of bringing us a completely different drink.
They also didn't have food items available. We ended up ordering a lobster roll which was $36 for a bun that was 95% filled with veggies and 5% with a measley substance that was supposed to pass off for lobster.
Two of us ordered a Plate of Octopus, which turned into a scavenger hunt of finding an actual octopus piece on the plate, among the 95% of veggies. A more accurate description would have been - a plate of lettuce and Cabbage in a gravy of sauce , with a garnish of octopus. Zero flavor.
Last and absolutely worst - service! Incredibly slow. I. E. They brought out our appetizer at the END of our meal. With no apology or acknowledgment of their mistake. My meal was brought about ten minutes after everyone else's. Again, no attempt made to appease the customer. The terrace was unbelievably cold and they told us we couldn't sit in an area near the gas lamps because that area wasn't served.
All in all. Extremely overpriced, with awful service and cheap substitutes for what a meal at the price listed should be. Avoid.
Frequently asked questions about InterContinental Chicago Magnificent Mile by IHG
What types of rooms are available at InterContinental Chicago Magnificent Mile?
The hotel offers a wide range of rooms including Premier Executive Tower Double Junior Suite with city view, Mobility Accessible Double Junior Suite, various 1 Bedroom Suites, Executive Tower Premium rooms with city views, and pet-friendly options among others.
Is parking available at the hotel?
Yes, the hotel provides free parking for guests.
Are pets allowed at the hotel?
Pets are allowed on request, specifically dogs. Fees may apply, so guests should contact the property for details.
Does the hotel offer breakfast, and what are the hours?
Breakfast is served as a buffet from Monday to Friday between 07:00 and 11:00. It is closed on weekends. Breakfast fees are additional and paid at the property.
Is the pool handicap-accessible?
No, the pool area is not handicap-accessible according to guest reviews.
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Hotel prices for: July - August 2026 calendar
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