The Ritz-Carlton, Chicago in Chicago
✅ Guests frequently mention the spotless rooms and comfortable beds, with one noting the room was ‘super comfy’ and ‘immaculate upon check in.’ ✅ The service is highlighted as professional, attentive, and helpful, creating a welcoming atmosphere described as ‘incredibly professional’ and ‘beyond reproach.’ ✅ The hotel’s recent renovation received positive remarks for modern elegance in the lobby, rooms, spa, and health club. ✅ Views of Lake Michigan and the city are praised, with several guests enjoying rooms with lake or city views and watching fireworks from the room. ✅ The restaurant and bar receive compliments for good food and setting, although there are mixed opinions about breakfast quality. ❌ Some guests experienced slow rooftop service and noisy air conditioning units affecting rest at night. ❌ Front desk staff received criticism for unfriendly or indifferent attitudes, with one review calling their service ‘supercilious’ and ‘no smiles no warmth.’ ❌ Complaints include high prices not matching expectations, such as overpriced breakfast and lack of complimentary amenities like snacks or refrigerator in rooms. ❌ Issues with room maintenance were reported, including broken door handles and cheap bathroom supplies. ❌ One guest regretted booking by mistake and not receiving a refund, pointing to strict cancellation policies.
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Description
The Ritz-Carlton, Chicago is a five-star hotel established in 1975 and recently renovated to introduce a modern and elegant aesthetic. It offers a wide variety of room types, including standard, deluxe, executive, and multiple suite configurations with views of the city, lake, or water. Guests can enjoy air conditioning, 24-hour security, and family-friendly facilities. The hotel features a restaurant, bar, spa and wellness center, fitness center, and business facilities. Service quality rates highly at 9/10, with guests praising the attentive and professional staff. While some guests noted issues with front desk hospitality and room amenities, many highlight the cleanliness, comfort, and outstanding views. The property combines classic luxury with updated interiors, providing a spacious, spotless environment. Breakfast is served on a set menu and must be paid separately. Pets are allowed with conditions. Parking is complimentary, and express check-in/out is available, ensuring convenience for travelers.
Location
Located at 835 North Michigan Avenue in Chicago, The Ritz-Carlton is just 440 meters from Oak Street Beach, allowing easy access to lakeside recreation. Nearby cultural landmarks include the Chicago Sports Museum at 55 meters, the Loyola University Museum of Art 223 meters away, and the Richard H. Driehaus Museum at 497 meters. The hotel is positioned in a vibrant area with several well-rated restaurants within a 125-meter radius, such as Garrett Popcorn Shops (9/10) and Francesca's On Chestnut (9/10). The airport is approximately 122 kilometers away (Plymouth Airport). This location offers guests a central base with access to city attractions, dining, and waterfront views.
Tips
- Request a room with a lake or city view to enjoy the fireworks visible from the hotel on Wednesdays and Saturdays.
- Consider booking a Club room or suite for enhanced service and amenities.
- If planning to dine at the hotel restaurant, be prepared for higher prices and consider trying recommended dishes like baked eggs.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Set menu [Mon - Sun] 07:00-13:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are allowed Types of pets allowed: dogs, cats Fee: Contact the property for details
- Service animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 21 years old
- Paying at the hotel: UnionPay, MasterCard, AmericanExpress, DinersClub, Visa
- Check in time: 16:00. Check out time: 12:00.
Services and facilities
- Shopping on site
- Computer
- Air conditioning
- Elevator/lift
- Smoke-free property
- Heating
- Security guard
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Reception desk
- Electric car charging
- Non-smoking rooms
- Room service
- Family room
- VIP room amenities
- Cable TV
- TV
- Minibar
- Hairdryer
- Locker
- Shower/Bathtub
- Bathtub
- Shower
- Bathrobe
- Linens
- Alarm clock
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Iron and board
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Breakfast
- Breakfast in the room
- Restaurant
- Packed Lunches
- Kettle
- Free Wi-Fi
- Internet
- Spanish
- English
- Multi-language staff
- Tour assistance
- Parking
- Garage
- Swimming pool
- Indoor Pool
- Beach/pool towels
- Next to the beach
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Yoga
- Massage
- Spa
- Pets allowed
The nearest beach is located on the distance of 440 m. It takes 7 minutes To the beach!
Video: The Ritz-Carlton, Chicago - Destination
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Frequently asked questions about The Ritz-Carlton, Chicago
What types of rooms are available at The Ritz-Carlton, Chicago?
The hotel offers an extensive range of room types including Standard, Deluxe, Executive, Club, Suites, and Villas with various views such as city, lake, water, and street views.
Are pets allowed at The Ritz-Carlton, Chicago?
Yes, dogs and cats are allowed at the property. Service animals are also permitted. For fees and additional details, contact the hotel directly.
Is breakfast included in the room rate?
No, breakfast is served from 07:00 to 13:00 on a set menu basis and is not included in the room rate. Additional fees apply and must be paid at the hotel.
How far is The Ritz-Carlton from Oak Street Beach?
The hotel is approximately 440 meters from Oak Street Beach.
What airport is nearest to The Ritz-Carlton, Chicago and how far is it?
The nearest airport is Plymouth Airport (PLY), located about 122 kilometers from the hotel.























































































































































