Crowne Plaza Chicago West Loop by IHG in Chicago
✅ Professional and accommodating staff repeatedly praised, described as '10/10' and 'very friendly and hospitable'. ✅ Clean and comfortable rooms with quiet, soundproof windows and blackout curtains appreciated by guests. ✅ Good location close to business and entertainment areas, with easy access to public transport and Uber/Lyft services. ✅ On-site amenities include a bar, fitness centre, and a restaurant serving buffet breakfast and other meals. ✅ Efficient and friendly check-in and check-out process highlighted by multiple guests. ❌ Some guests reported issues with dated furnishings, including worn headboards and lack of power outlets in rooms. ❌ Complaints about occasional strong odors of marijuana affecting guest comfort, especially concerning for families. ❌ Breakfast is not included in the room rate and is considered expensive by some guests. ❌ Noise issues from construction nearby and a loud bathroom fan were mentioned. ❌ Parking fees apply and were not always clearly communicated to guests in advance.
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Description
Crowne Plaza Chicago West Loop by IHG is a 4-star hotel established in 1960 and renovated in 2005, offering a broad selection of room types ranging from Economy to Presidential Suites. The hotel features a range of guest services including a 24-hour front desk, air conditioning, free WiFi, a fitness centre, and both bar and restaurant facilities with buffet breakfast options available for an additional fee. With family rooms, soundproof rooms, and facilities for disabled guests, the hotel meets diverse needs. Guests can expect clean and comfortable rooms, a professional and accommodating staff, and convenient amenities such as private check-in/out, luggage storage, and concierge service. Although some reviews note dated furnishings and occasional issues with noise or odors, many praise the hotel's location and service quality, especially the front desk staff’s friendliness and efficiency.
Location
Situated on South Halsted Street in Chicago's West Loop, the hotel is approximately 746 meters from the Museum of Broadcast Communications. It is about a 3020-meter distance from Ohio Street Beach, providing access to lakefront activities. The hotel lies near downtown Chicago, with an 8-minute walk to the Sears Tower and close to the Chicago Center via a short bridge. Union Station is within walking distance, and the neighborhood offers many dining options and markets including Whole Foods. The location supports easy access to business districts and nightlife, with many bars and restaurants nearby.
Tips
- Book a room with a balcony if possible, as this option has been positively reviewed.
- Request a room away from construction areas to avoid noise disturbances.
- Confirm parking details and breakfast options at check-in to avoid unexpected fees.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs and extra beds cannot be added.
- Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required A fixed amount of US$250.00 is charged. This property accepts credit cards The deposit will be returned to the original account of payment within 14 days after check-out.
- Pets: Pets are allowed on request Fee: US$50.00 per room per stay
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 21 years old
- Paying at the hotel: DinersClub, MasterCard, Visa, AmericanExpress
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoke-free property
- Heating
- Newspapers
- Express check-in/check-out
- Terrace
- Private check-in/check-out
- Bridal suite
- Non-smoking rooms
- Soundproof rooms
- Room service
- Family room
- Indoor Fireplace
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Bar
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Restaurant
- Snack bar
- Vending machine
- Free Wi-Fi
- Internet access
- Airport transportation
- Taxi booking
- Spanish
- English
- French
- Multi-language staff
- Parking
- Parking nearby
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Doctor
- First Aid Kit
- Family/Kid Friendly
- Pets allowed
The nearest beach is located on the distance of 3020 m. It takes 45 minutes To the beach!
Video
Map
Reviews
I usually stay at the Ritz-Carlton, but my assistant accidentally booked the Crowne Plaza Chicago for a week of private equity meetings with financial firms—and I was pleasantly surprised! The hotel was comfortable, clean, and very convenient for all my business appointments. The staff was professional and accommodating, making sure everything ran smoothly. While I’m used to a luxury stay, the Crowne Plaza exceeded expectations in terms of service, ease, and overall experience. It turned out to be a very pleasant stay, and I would definitely consider it again for business trips or even a fun vacation for shopping with the family. I took an uber everywhere but in the summer I’m sure you could easily walk. It was beautiful 😌🙂🥹😍🥰
The employees were 10/10 it was wonderful.
Hotel is in a great location tho for downtown and to bar hop. I hope they can make up for this issue.
However, the hard product needs some love. This was my first and last stay here. It’s not like this is a cheap place to stay. They can at least make sure that the furniture in the room is not worn out to the point of being disgusting. The pictures I posted are of the headboard. This is beyond cleaning this is the hotel just needing to replace it. I don’t want the oil from other people’s hair, touching my hair. I was too tired to do anything about it the night I stayed there so I just slept across the bed. But this seems like something basic that makes you wonder how clean the rest of the room was.
The rooms are a little bit dated but everything is clean and the bed very comfy.
POIs near hotel
Frequently asked questions about Crowne Plaza Chicago West Loop by IHG
Are pets allowed at Crowne Plaza Chicago West Loop by IHG?
Yes, pets are allowed on request with a fee of US$50.00 per room per stay. Service animals are also permitted.
Is breakfast included in the room rate?
No, breakfast is offered as a buffet but requires an additional fee paid at the property.
What types of rooms are available at this hotel?
Room types include Economy, Standard, Comfort, Business, Superior, Deluxe, Premier, Executive, Premium, Classic, Grand, Luxury, Royal, Junior Suite, Suite, Penthouse Suite, Club Suite, Studio, Cottage, and several family and multi-bedroom configurations.
Is there parking available at the hotel, and is it free?
Free parking is listed as a service, but some guest reviews indicate that parking fees may apply. Contact the hotel directly for current details.
What is the hotel's policy on children and extra beds?
Children of all ages are welcome. Additional fees may apply for children using existing beds. Cribs and extra beds cannot be added to any room type.









































































































