Papouis Protaras Hotel ex smartline Protaras in Protaras

First thing you notice is a immaculately clean hotel. The floor sparkled and areas were clean. The staff were falling over themselves to help and ensure your holiday was the best it could be. The pools are superb, a little cold but amazing and a great location to walk to Protarus centre and beaches. Finally the food... Whilst we encounter an issue with food heat it was sorted swiftly and the quality of food was superb and varied for everyone. Thoroughly recommend.

Beautiful hotel clean great staff Food not to my taste but always found something just a shame it closed an was sent to the dump that is the narcissos waterpark

Overall I had a great time at papouis hotel , my shower room stunk of excrement and urine for the whole time I was there , i assumed it was a plumbing issue , as I was alone i put up with it . Apart from that everything was fine and all the staff were lovely . Well done to all

My hotel got changed to this one, and as it was in the same area-Pernera-I was fine with the change. Upon arrival, during and after my holiday, I was more than happy with the change. The hotel is newly refurbished and this is obvious throughout. Upon arrival, you're given a cute bottle with your name on it-a nice touch- though this is probably in the hope that you use this to fill up your drinks-I have a 1lt Sho bottle 😜. As I arrived late on the first day, I headed to the bar, and was pleasantly surprised to receive a proper glass of wine-I definitely didn't need another glass. Even in 5* resorts, the stinginess of the servings is laughable. I don't want to drink a lot, but I want 1 decent drink. The staff seemed pleasant-though I'm always cautious, especially at the beginning of the holidays, as you can get the uncomfortable pervy one's. Well, throughout the holiday, the staff were really good-hard working, pleasant & approachable. Obviously, some staff are better than others, but overall, a good set of staff. I was again pleasantly surprised that upon waking on my first day, that I had a seaview. No, it's not by the sea, but was in the distance and lovely to wake up to. The room itself was of reasonable size and probably one of the most tech rooms I've been in-just handy things like your charger wire could go straight into the wall and Netflix on the TV. These aren't needs, but nice added touches-and remember that this is a 3* hotel. I really liked the location of this hotel, though guests wanting to be totally central and don't want to/can't walk 10 minutes to the centre/beach, it would not be so ideal. The beach is less than 10 minutes walk away and is a lovely spot. No, it's not white sands, crystal blue water, but I really liked it. It has enough people on it, without being crowded-i've heard @ the weekends all beaches are packed, as the locals go aswell. There were toilet/changing facilities, it was clean and enough sunbeds-this wasn't quite peak season though. It's 2.5 euros a day for a sunbed(more with a sunbrella)-that a guy comes round to collect. DO NOT MOVE THE SUNBEDS-the guy literally looses his shxt-quite an over reaction for a sunlounger that you pay for. Anyway, back to the hotel. It's location to the centre of Protaras is about a 10 minute/15 minute leisurely walk away. I found this ideal as you don't get the busyness/noise of a central location, but it's all there to pop into. There are a few shops ect several minutes away from the hotel and the bus stop is the same. Bus information is available from reception. The food at the hotel is alright to be fair. Obviously, it's not going to suit everyone, but I was there for 3 weeks and enjoyed the food. I tended to sit outside, which was nice, especially as this is a rarity back home. One failure was that the restaurant didn't always open on time and this was often. I don't have all the meals, but everytime that I was getting food at the time the restaurant opened, it could be 10

Extremely clean throughout every part of the hotel, our twin room was a decent size although balcony was a bit small and nothing to dry swim wear etc, on. Nice size bathroom and walking shower. AC was good. Free safe in the wardrobe but limited depth for hanging clothes so dresses creased at the bottom. Good quality bedding and fluffy towels. Rooms cleaned daily although slight concern our door not fully closed on two days after cleaning, both times reported. Easy checkin and lovely gift of an aluminium water bottle for each guest with names on so able to refill at water stations around the hotel. Restaurant kept wonderfully clean, inside and outdoor tables. Reasonable choice of food so not overwhelming. Good selection of salad items. Meat, fish and pasta dishes every meal plus a children’s section (very few children in the hotel as not school holidays) but this area very busy with adults! Waiter service for drinks. Bar - good choices and fabulous cocktails made freshly by the wonderful staff, staff everywhere were excellent and worked hard. Pools 2 were lovely and a splash/slide one is being built for next year. Nice number of sunbeds and there is lots of room for more, so hopefully in peak season there should be plenty for everyone. Entertainment was low key but the main man was really enthusiastic and great fun. Hotel isn’t actually in Protaras but a short bus away or about a 20/25 minute walk along sea front. Easy walk to the beach front and a lovely walk both ways, sea is lovely. We would definitely return.

Descent hotel very clean,food good,drinks not so good.as there is only 1bar open in pool area reception has no bar,plug socket, the hotel is located 15mins walk to any bars or shops,30mins to small beach,tip get there early. .

Very clean and room air con is ice cold , hotel staff are friendly helpful, even bringing the drinks to your sun loungers , which i think is minimum 4 star service . Food is good , lager gets you drunk unlike most hotels along with fresh ice cold water , entertainment is very good and we won on the bingo😆😆 . Literally on the beach - everything u need is in walking distance- cleaning of rooms is of a very high standard and towels smell clean . Definitely would recommend for kids , families and couples . Very happy 😃 5 stars from me