Serenity Alma Heights - Ex Serenity Fun City in Hurghada
✅ Water park with numerous slides praised as safe and entertaining for all ages ✅ High-quality and varied food selections including seafood and international dishes ✅ Friendly and helpful staff noted across multiple reviews ✅ Rooms are spacious and generally clean with daily housekeeping and towel changes ✅ Free shuttle service to the private beach every 10-15 minutes ✅ Large property with well-maintained gardens and multiple pools ❌ Rooms and bathrooms described as outdated, with some maintenance issues like chipped tiles and noisy elevators ❌ Some guests found the beach rocky and limited in direct water access, requiring use of a pontoon ❌ Pools are not heated during winter except the children's pool ❌ Some guests reported inconsistent food quality and limited variety for picky eaters ❌ Reception service after checkout was criticized for lack of assistance with outside transport ❌ The resort is not fully wheelchair accessible, with small ramps and unreliable lifts
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Description
Serenity Alma Heights - Ex Serenity Fun City is a 5-star resort built in 2012, located in the Makadi Bay area near Hurghada. The resort spans 33,000 square meters and offers 515 rooms across a main 3-story building and multiple 4-story blocks, each with elevators. It features a large water park with 23 slides (11 for adults and 12 for children), a heated children’s pool during winter, and an on-site amusement park (Luna Park) with rides for kids. Dining options include a main buffet restaurant seating 540 guests and six à la carte restaurants offering Thai, Mexican, Eastern, Italian, and international cuisines, some located in the sister Serenity Beach hotel. The property also provides numerous bars including a lobby bar, pool bar, beach bar, and an English pub open until 2 a.m. Families will appreciate the children’s club, playground, and various kids’ facilities. The resort is well suited for families and groups seeking active entertainment and water-based activities.
Location
The hotel lies 26 km from Hurghada Airport and 39 km from Hurghada city center, positioned on the second line of the Makadi Bay coast. Its private pebble and sand beach is 600 meters away at Serenity Makadi Beach, accessible via a free shuttle bus running every 15 minutes. The beach area extends 300 meters with free sun loungers, umbrellas, and towels. A promenade separates the resort from the beach, which features a pontoon and nearby coral reefs ideal for snorkeling. The location is more resort-focused, requiring taxis for nearby shopping or city access.
Tips
- If you want a quieter room, request one away from the elevators, especially if staying on upper floors.
- Bring water shoes for the rocky beach and coral reef snorkeling.
- Arrive early at the beach to secure sun loungers under umbrellas, as spots fill quickly before 10 a.m.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet [Mon - Sun] 07:00-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa, AmericanExpress
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoking areas
- Currency exchange
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Garden
- Television in lobby
- Terrace
- Pharmacy
- Fire Extinguisher
- Room service
- Family room
- Cable TV
- TV
- Minibar
- Bathrobe
- Toiletries
- Accessibility features
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Telephone
- Bar
- Coffee/tea for guests
- Breakfast
- Cafe
- Restaurant
- Snack bar
- Kitchen
- Free Wi-Fi
- Free internet
- Shuttle
- Car rental
- Airport transportation
- German
- Russian
- English
- Tour assistance
- Billiards
- Entertainment
- Sun Deck
- Parking
- Parking nearby
- Water park
- Swimming pool
- Outdoor pool
- Water fun
- Private beach
- Pool facilities
- Event facilities
- Fax and copy machine
- Conference Hall
- Diving
- Darts
- Table Tennis
- Snorkelling
- Tennis court
- Fitness facilities
- Gym
- Massage
- Health club
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Playroom
- Children's playground
- Children swimming pool
- Family/Kid Friendly
- Kids club
The hotel is located on second line from the shore.
The nearest beach is located on the distance of 600 m. It takes 9 minutes To the beach!
The distance to the sea is 700 meters
Hotel view
Video: SERENITY FUN CITY (Макади) 5 🇪🇬 Хургада Отдых или потеря здоровья 1 часть
Map
Reviews
- The Wi-Fi connection was not good at all
There is no animation
The only negative I would mention is our room on the top floor was next to the elevator and it was quite loud. We only stayed 3 nights and didnt spend lots of time in the room, so it was okay but if you are coming for longer be sure to request a room away from the lifts.
Also after we checked out we had ordered a taxi for us (not with the hotel) and he was waiting outside by the front gate. I have provided the car registration on reception so they can let the driver in, but they didnt. They said they cant let anyone in who is not with the hotel but will provide us a car with driver to the fromt gate. (Which is quite far with all your luggages) but we waited 10 minutes and nobody came, but I have told reception the driver is already waiting for us but they didnt seem to care. Seemed like once you checked out and filled the review for them on reception, you dont matter anymore. We had to walk out with all our stuff to the front gates.
Up until then our stay was amazing, but this last 15 minutes left a bad taste in our mouth.
POIs near hotel
Frequently asked questions about Serenity Alma Heights - Ex Serenity Fun City
What types of rooms are available at Serenity Alma Heights?
The hotel offers Superior rooms (double and triple) with garden views, Club rooms with pool views, Premium rooms with pool views, and Family rooms, some with garden views.
Is there a shuttle service to the beach?
Yes, a free shuttle bus runs every 15 minutes between the hotel and its private beach at Serenity Makadi Beach, located 600 meters away.
What children’s facilities does the hotel provide?
Facilities include a heated children's pool in winter, a paid Luna Park amusement park, a water park with 12 kids’ slides, a kids’ club for ages 5-12, children's buffet, high chairs in restaurants, a kids’ disco, and animation. Nannies are available on request for a fee.
Are pets allowed at the hotel?
No, pets and service animals are not allowed at Serenity Alma Heights.
What dining options are available on the property?
The hotel has a main buffet restaurant and six à la carte restaurants offering Thai, Mexican, Eastern, Italian, and international cuisines, some located in the sister hotel Serenity Beach. There are also multiple bars including a lobby bar, pool bar, beach bar, and an English pub.
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Hotel prices for: May - June 2026 calendar
The average hotel price this month is 147 USD The best time to book is May 22, with rates starting from 107 USD