Nana Angela Apartments in Hersonissos

Avoid !!!!! These people are scammers….. started the holiday with being abandoned outside the apartments. Called number on the gate … owner answered and said you can’t check in until 12pm. We landed at 4am. She gave us the code luckily and said wait on the sunbeds until reception opened at 8am!!!!!!! She then turns up at around 7am saying I have come early for you and will check if you can check into a room Early. Which then she did and let us go into our room at 9am. We didn’t have then much to do with the owner until the day before we left when we asked to pay the bill (we had a tab for drinks) she then advised we owe €90 for the use of air con … (€9 a day) which we did not know about. We questioned this to the point the owner started to shout at us and come to our room demanding the remote for the air con which we walked straight in and took it and made me feel very intimidated. We left it and carried on to our last day. We then handed back our beach towels which we hired for a deposit of €40 to which they had taken of our sunbeds when we had gone out for an afternoon drink. They then refused to give our money back and said they can’t stand people like us and told us to leave … even tho we have a flight at 11.30pm. Don’t come here the owner is an old witch who does not like English guests.

Bad quality. First day me and my family got there we wasn’t allowed to get in our own apartment until 12. The owner knew we were coming early as we had a night flight and we let her know we were outside. She continued to do nothing about it. They had very poor service here all the workers wouldn’t speak and you would rarely get a smile . in the apartments the plug sockets are hanging out which is very dangerous and no fire alarms!! One morning me and my family were getting ready to go to the pool with the door open since they had poor air con which was 9 euros a day each, which started an argument since they didn’t tell us this at the start and stated it was in the booklet (it wasn’t ) The cleaner stared at me through the door in my bed waiting for me to get out without even asking ( poor privacy) and when we asked her for 5 minutes she rolled her eyes and walked out slamming the door. On the last day me and my family asked to get our 40 euros back for the towels we rented and they said no!!! They then said “people like you” and started a massive argument about it getting all in our faces. Don’t come here they don’t like english!!

I would suggest you DO NOT stay at these apartments. The owner NANA ANGELA is a nasty woman. When we arrived at the hotel at 5am in the morning the apartments were in darkness. Luckily their was a contact number on the gates which we called, NANA ANGELA answered and informed is we couldn’t check into her apartments until midday, the only positive was they let us in so we could sit on the sunbeds with a child until she decided to arrive 3 hours later. On the day before departing we asked to pay for the bar bill which was very costly, unknowingly she had added 90 euros to the bill for the air conditioning which we were not informed about. We refused to pay this added cost as if we had known we wouldn’t have accepted this as on the website the charge of the holiday includes air conditioning. NANA ANGELA became very volitile and has no customer service skills ( A VERY DANGEROUS LADY). On the day of leaving we went to hand back our towels which when we arrived we paid 40 euros for and was informed when we hand them back we will get the 40 euros back. When we handed them back we was told to wait as NANA ANGELA was seeping. We left the apartment to get something to eat and on our return our towels had disappeared. We went to the bar and asked for our deposit back for the towels and was met by NANA ANGELAS son who refused to pay this and told us we owed them 50 euros ( NANA WAS HIDING IN THE KITCHEN) she then come out shouting and got into my face very aggressively and told us to take our cases and leave or she will call the police. WHAT A LOVELY LADY (NOT) Do not touch these apartments with a barge poll.