Mitsis Royal Mare in Hersonissos
✅ Staff repeatedly praised for exceptional friendliness and attentive service, with several mentions of waitress Maria. ✅ Spacious and clean rooms, often with private or shared pools, appreciated by families and couples alike. ✅ The à la carte restaurants receive strong positive feedback for quality and variety compared to the buffet. ✅ Kids’ facilities, including animation programs and playgrounds, are well-regarded by families. ✅ Free transport shuttle to Hersonissos and access to a private beach with free sunbeds and umbrellas. ❌ Pools are often described as cold, especially out of peak season, with some guests disappointed not to use private pools due to low water temperatures. ❌ Buffet food criticized for being repetitive and sometimes lukewarm, with less variety for children. ❌ Beach access is challenging due to pebbles and natural stone slabs; guests recommend aqua shoes. ❌ Some outdoor facilities like mini-golf and indoor pool area appear dated or in need of investment. ❌ Limited availability and booking restrictions of à la carte restaurants frustrate some guests.
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Description
Mitsis Royal Mare is a five-star resort built in 1991 and renovated in 2008, located on a vast 100,000 m² estate near Limenas Hersonissou in Crete. The property features 40 two-story villas with a mix of private and shared pools, including suites with sea views and exclusive private pools. Guests appreciate the attentive service, with staff frequently highlighted for their friendliness and helpfulness. The hotel offers extensive kids’ facilities such as a dedicated children's club (Aldy), water slides, pools with sea water, and animation programs for various age groups. Dining options include four restaurants, with à la carte and buffet services, though some guests note the buffet as repetitive. The resort also provides a spa, fitness center, tennis courts, and multiple bars, including a rooftop bar praised for its cocktail menu. Transport services include a daily free shuttle to Hersonissos and paid buses to nearby cities. The overall atmosphere suits travelers seeking comfort, spacious accommodations, and a family-friendly environment.
Location
Mitsis Royal Mare is situated in Limenas Hersonissou, just 2 km from the centre of Hersonissos and 23 km from Heraklion's Nikos Kazantzakis Airport. The hotel is on the beachfront with a private 350-meter sandy-pebble beach about 100 meters from the villas, offering free sunbeds and umbrellas. The nearest notable beaches include Saradari Gay/Nude Beach, 380 meters away. Guests will find local restaurants such as The Lounge and The Big Blue within 200 meters. The resort shares its large territory with Aldemar Knossos Royal, granting access to facilities across the complex. A bus stop is located right outside the hotel, providing free daily transport to Hersonissos and paid options to Heraklion and Agios Nikolaos.
Tips
- Book à la carte restaurant reservations early via the Mitsis Hotels app to secure your preferred dining experience.
- Bring aqua shoes for comfortable access to the pebble beach and natural stone areas.
- If mobility is a concern, use the frequent buggy service within the resort to navigate the large complex easily.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet [Mon - Sun] 07:00-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoking areas
- Currency exchange
- Security guard
- Newspapers
- Ticket assistance
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- Room service
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Bar
- Breakfast
- Buffet breakfast
- Restaurant
- Snack bar
- Free Wi-Fi
- Area shuttle
- Airport transportation
- Multi-language staff
- Tour assistance
- Billiards
- Sun Deck
- Parking
- Parking nearby
- Swimming pool
- Beach facilities
- Water sport facilities
- Pool facilities
- Public beach
- Business center
- Event facilities
- Fax and copy machine
- Conference Hall
- Diving
- Snorkelling
- Fitness facilities
- Gym
- Sauna
- Spa
- First Aid Kit
- Playroom
- Babysitting and childcare
- Children's playground
- Children swimming pool
- Pets Not Allowed
The hotel is located on first line from the shore.
The nearest beach is located on the distance of 380 m. It takes 6 minutes To the beach!
Video: Mitsis Royal Mare Thalasso & Spa Anissaras Hersonissos Crete
Map
Reviews
The hotel itself is lovely and check in was swift and we were taken to our room by buggy within minutes.
We had upgraded to a private shared pool before arrival but never used it as water was freezing which was a shame and bit of a waste of money tbh. The room itself was fine.
Had pre booked the al a carte restaurants before we came which I strongly advise to do,
The food and service in these was superb,just can't understand why you can't use more than once when they were only 1/3rd full. Even offered to pay but wasn't allowed to..why??? The buffet was adequate but a bit repetitive and boring.
The pool area is ok,end of season and the grass was well worn and dirty,the pool waa freezing so only the odd brave person in there! Maria was the loveliest waitress though and ensured we never went without anything.
The complex is huge and if u have any mobility issues then you will struggle without tge buggy service which was a God send. The guys were really friendly and never had to wait more than 5 mins for one.
The beach isn't the best as no sand but lovely setting, even though there is a restaurant there you cannot eat there unless you have pre booked for 1 of your al a carte meals which is a shame as only other alternative was a hot dog or melon out of a machine.
Overall we had a good time and would possibly go back but not in peak season as I can imagine the pools and main restaurants get very busy.
Would give it an overall 8/10.
Attention to the cleanliness of the site is supreme apart from the cats. They walked all over prepped tables and cutlery in the restaurant shortly before people sat down to eat .
My personal opinion has been it's been difficult to entertain the children here for the last week at the end of October. The pools are absolutely freezing. In fact even though the sea is cold it's warmer than the pools. I get that it's a large site. And that heating very pool is unrealistic...but c'mon...the kids club pool. It's tiny and it wouldn't cost you alot to heat it. Or put some small slides in. It could really use the investment. The mini golf is tired, broken and old and could also use some investment. The final issue is the indoor pool which was tired looking and had no entertainment for the kids there. There clearly used to be a bar there as well...what happened?
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Mitsis Royal Mare
What types of rooms with pools are available at Mitsis Royal Mare?
The hotel offers a variety of room types including Private Pool Double Junior Suite, Sharing Pool Double Junior Suite, Private Pool Double Suite, Sharing Pool Double Suite, Ambassador and Presidential Private Pool Double Suites, and bungalows with garden, pool, or sea views.
Are there facilities and programs for children at the hotel?
Yes, the hotel provides extensive children’s facilities such as the Aldy kids’ club (ages 4–12) open daily from 10:00 to 18:00, two children’s pools (one with sea water), a water slide, a playground, animation programs for different age groups, a kids' disco, a children’s restaurant with a special menu, and babysitting services available on request for a fee.
Is there direct beach access and what should guests know about the beach?
The hotel has a private sandy-pebble beach approximately 100 meters from the villas, with free sunbeds and umbrellas. The sea bottom includes pebbles and a natural stone slab near the shore, so guests are advised to wear aqua shoes for safety and comfort.
What transport options are available for guests staying at Mitsis Royal Mare?
There is a bus stop in front of the hotel. Guests can use a free daily shuttle to Hersonissos and paid buses to Heraklion and Agios Nikolaos. Additionally, guests staying in villas have access to a limousine transfer service to and from the airport on request for a fee.
Are pets allowed at Mitsis Royal Mare?
No, pets are not allowed at the hotel. Service animals are permitted.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 545 USD The best time to book is August 16, with rates starting from 360 USD







































































































































