Elia Platanias in Platanias

I strongly advise against staying at this hotel. Our experience was absolutely unacceptable and borderline surreal.
We arrived at the hotel after 11 PM. There was no one at the front desk, which wasn't a problem initially, as we had received a self-check-in procedure. We picked up our physical key and entered our room, only to discover that the magnetic card required to activate the electricity was missing. We searched the entire room but couldn’t find it anywhere.
I called the emergency number displayed on the reception door multiple times. After a series of confusing and unhelpful responses, we were finally told to use the keys of another room that had been reserved for other guests—because, supposedly, those guests would not be arriving that night. The keys were sitting next to ours in the reception area.
We moved to the new room and started to take a shower, trying to salvage the night. Not even one hour later, someone tried to enter the room. It was, of course, the very guests the hotel had confidently told us wouldn't be showing up. They walked in while we were showering—a quite humiliating and disturbing experience. Not only was this deeply disrespectful and uncomfortable for us, but it also created a major problem for the other couple, who understandably were shocked to find their assigned room already occupied.
It wasn’t until after 2 AM—almost three hours after we had arrived—that the hotel finally sent someone in person. A receptionist showed up, but rather than apologizing or showing any awareness of the serious mistake, she even tried to shift the blame onto us, claiming we had missed the magnetic card on the reception desk (which is just absurd, the card was obviously just not there). Her attitude was completely unprofessional, and she handled the situation with no understanding, competence or empathy.
Unfortunately, the terrible service didn’t end there. The breakfast buffet was very mediocre, with little variety. The parking area was extremely difficult to access. Our room was poorly maintained, with muddy footprints inside the shower (see attached photo). The air conditioning remote had dead batteries, and overall, the reception staff was inefficient and unresponsive.
To sum up, this was easily one of the worst hotel experiences I’ve ever had, and I would discourage anyone to try it.