Palm Beach Hotel Apartments in Rethymno

We entered the room and switched on the aircondition. After 3 mins the room smelled really bad (like puke) only to discover in the end that the aircondition unit was never serviced or cleaned.. i reported this to the manager/owner Mr. Vasilis and his reply was :” impossible, everything is great in the room” without even checking..Not to mention that he hung up in me.. In the end a cleaning lady arrived (not an aircon specialist!) to clean the filters (really disgusting state full of mould!).. She could not reach the aircon unit, i had to help her.. After 5’ she came back with the “clean” filters that i had to install back again.. The smell though was there again after operating the unit.. unfortunately i didn’t take any photos of the disgusting filters as i was scared for my own health.. Overall, no help from the manager or the receptionist Natassa and their best reply was that if we don’t like it we can leave.. And of course we left.. No respect for the paying customers and of course, in times of Pandemic hygiene must have been of top priority! I wouldn’t recommend this place to anyone..