Hotel Fiascherino in Lerici

We were suppose to have a 14 day beach holiday with my family (4 adults and one 11 month old baby). We ended up going to the beach twice, and abandoning our idea of stay at the beach for 14 days. The manager of the hotel and beach, the life guards and the staff are extremely rude, arrogant, and are in now way flexible (the manager even said, and I quote “we have a zero flexibility policy”). The beach is in NO WAY child friendly, shown by the fact that we asked for 20/30 mins to access the top part of the beach (where there was pavement) to allow our child to sleep , since this was not possible on the beach with our pram. The owner not only rejected our request, but the lifeguard threatened to call the police, for simply accessing a part of the hotel that was private, (that in our initial stay we were granted access by the staff), in order to put asleep our child. The reaction from the staff was outrageous, and something that I have NEVER experienced before. To access the bar from the beach, one needs to go the long way around the beach, arrive at the bar and then go back to the sunbeds , this takes roughly 25 mins to simply get a drink. This has been an awful experience for me and my family, and the staff should be ashamed of the way they treated us. If I could give zero stars I would. I highly suggest to anyone with families to avoid this hotel and in particular the beach services.

We have been living here for 24 years, just up on Via Traversa V.
So we like to take coffee or drinks at their bar.
We know that the 'Sisters'are an awful hosts, especially with 'foreigners' that is not Italians.
Today we were walking down to the bar around the road.
Firstly, she challenged us:
Dov'è vai? I told her that we ate joking for a drink. She goes, you have to take the stairs to the bar not the road.
I have a neurology problem in my legs and have difficulty taking deep stairs, so I told her I cant do it and she let me go the other way.
How rude is that? We came to spend money in her establishment.
We often feel sorry for foreigners, Germans, English etc as the rooms are awful, poky, dark and must be damp.
I cannot comment on their food as I would not support her business in that way. We have mush nicer places to go where we are welcomed with a "kiss'.
Their clientele is 99% Italians, so it us okay for them.
I would have liked to give a 'zero' I could.
They have no private beach section and no through go road from the beach to the bar. You have to go around the long way as a previous guest discovered.
Awful people!😡😡😡😡

Staff unfriendly