Aleph Rome Hotel, Curio Collection by Hilton in Rome

I definitely wouldn’t call this a 5 star hotel. The gentleman at the front desk and door men were lovely but all of the female employees were incredibly rude. The woman running breakfast didn’t have our information on her paperwork for the included breakfast and was quite rude about it when I asked her to check. I also received dirty looks and lack of professionalism from other women working the front desk when coming and going/during check out. The service at breakfast was different each morning- one morning they left water and constantly checked on us. The next morning I had to beg for another coffee and more water. I wouldn’t consider a buffet to be worth the 30 dollars per person Amex claims with its fine hotels. It’s a pretty basic European style breakfast (pastry, cheeses, meats, yogurts) with the addition of some eggs and bacon. Some of the items in our bathroom were used- I went to open the vanity kit for cotton swabs and it was already opened along with the lotion. It was quite late at night so it was not worth the trouble to call down for replacements when we were checking out early the next morning. Last, they did not give me my full 100 dollar Amex credit for my tab at the roof top (60 euro equated to roughly 70 USD). I liked the location- it was quiet and easy to walk places.

Overall- it’s an ok hotel for Rome, comfortable bed, has AC but inconsistent service not at the level of a 5 star hotel.Compared to other 5 star hotels I booked through Amex while in Italy (and other Amex Fine Hotels I have stayed in) this hotel does not compare or live up to expectations especially for a Hilton brand and 5 stars claim.

Unfortunately my survey link expired so I was not able to give my feedback but want to make sure other customers are aware especially if you plan to book through Amex Fine Hotel Collection.