Hotel Trevi - Gruppo Trevi Hotels in Rome

The check-in process is very complicated and inconvenient for travellers. The room is very small and poorly maintained. We felt uncomfortable right after getting into the room, but we had to stay for three nights. There are no marked prices for the water inside the refrigerator, so we thought they were free, but the staff charged us when we checked out. Not recommend it at all!

We were very unimpressed with this hotel and if we were spending any more than the one night I would have gone elsewhere, knowing full well our booking was non-refundable. This was our last night of a two week holiday in Italy and we wanted to splurge a bit and stay somewhere “nicer” so willing to pay more than many other places. Trevi Fountain was the last stop on our travels so decided to stay at the Trevi Hotel. Read the reviews and looked at the pictures and felt confident we made a good choice. Then we got there. To start, the girl at the front desk was not overly friendly, it took forever to get checked in and there was no bathroom in the lobby. Then, they didn’t even put us in a room in the hotel building. They checked us in then proceeded to walk us out the door, down an alley, and into to a totally separate building. The “lobby” contained an old dingy couch and some cleaning equipment. It felt like we had walked into a broom closet. It was so dark we could hardly see and it stunk of mildew. The hallway was so tight the luggage almost didn’t fit through. There were a few other rooms with doors all very close together and we could hear EVERYTHING. The room was small and dark and had an awkward ledge in the floor we kept tripping over. The “queen” bed was just two singles pushed together. The bathroom had no fan and no window and the shower leaked. After showering, the whole hotel room had filled up with hot steam and the floor was wet. The air conditioning didn’t work. The fan turned on but seemed to be circulating air from someone else’s bathroom as it immediately added a pungent smell to the already uncomfortable environment. So we decided to open the window to let in fresh air, only to discover the window was adjacent to the entrance of an archeological building in the narrow alley and it was filled with tourists. As we were on the ground level we now faced about 30 people looking straight into our hotel room. And this was how it stayed until about 9pm. Then from 9 until about midnight we were subjected to constant noises of businesses taking out their bottles and trash and cigarette smoke wafting in the window (which every time we shut were reminded of the reason we opened it to begin with), then the street cleaner woke us up around 6:30am blasting water onto the wall right outside our room. We had to shut the window to stop the spray from coming right in. 
Breakfast was okay, other than having to trek back to the main building, take the elevator to the 4th floor, then climb the stairs to the fifth floor where the breakfast room was. The whole experience was just ridiculous.