Tmark Hotel Vaticano in Rome

Located right in front of the Vatican Museums, you can see people waiting in line. It was very convenient to be so close, especially for the first entry slot to the Vatican Museums.

The only minor issue was that the water pressure in the shower was a bit weak.

Generally had a nice time in Rome because of the strategic location of the hotel to the Vatican, the Vatican museums, the bus stops going everywhere.   But there are still lots of room for improvement.

Pros:
1. Near the Vatican museums (just have to cross)
2. Lots of shops and restaurants nearby
3. Fast check-in at 3pm.  Can leave luggages at storage area if you arrive early.
4. Room is clean and quite spacious.
5. I purchased some items online and had them delivered to the hotel.  Lady at the frontdesk gladly gave the package to me.
6. Can request toothpaste with toothbrush and front desk gave us plus additonal toilet paper and slippers.  
7. The lady at the front desk helped us book our hotel to airport transfer (70 Euros using a BMW).
8. There are clean toilets near the elevator and we used it while waiting for our ride going to the airport.  The lobby is also relaxing and only a few people around. 
9. They also have a storage room where we left our luggages when we checkout before 10am.  

Cons:
1. Walks ways can be crowded due to many tourists nearby 
2. Hot water at the bath area was not available during the morning after our first night.  Forced to take a bath with very cold water during winter time so you can just imagine the discomfort we had to undergo.  Very disappointed with this considering we paid a lot for our stay.  They should have regular check-up and maintenance to avoid this situation.
3. People at the front desks are not really welcoming and rarely smile.  But they finally smiled when I gave them coconut chips as token of our appreciation.
4. Bottled water only available on the first day of stay.  Should be daily.  But can request from the cleaning ladies who were very friendly. 
5. Room cleaning is only in the morning before 12noon.  Our room was not cleaned on Jan. 1 because we left our room at almost 12.  No one informed us.
6. When we booked the airport transfer with a lady at the front desk, it looks she did not endorse our airport transfer to the other lady staff who replaced her at the front desk and we were quite alarmed because the driver came in a little past 330pm.  The other lady was even saying that her colleague might have not booked the airport transfer because it should be requested two days ahead of schedule.  Anyway, our ride arrived on time but was not able to get in immediately to the hotel because of lack of parking space in front of the hotel.  We had to cross to get to the black BMW.

This was my best hotel stay ever! It's literally right across the street from the Vatican, which is an unbeatable location. The room facilities were clean, and while the bathroom heating wasn't super strong, it was still adequate. Highly recommend!

Excellent location and customer service!

Decided to stay with this hotel based on our experience 13 years ago. Room 107 is large, bed is very firm, also large bathroom. Location is across street from Vatican museums. Metro station Ottaviano easy 250 m walk. Staff is very friendly and speak English also. We love the hotel breakfast.

Olga provides exceptional customer service at the Tmark Hotel Vaticano! She made our stay memorable with daily assistance and helpful suggestions.
The hotel had water issues during our stay with limited to no hot water. They provided free breakfast and a 25% discount on the rooms accordingly to try an compensate guests.
This hotel's location to the Vatican is perfect as the entrance to the museums is directly across the street.

Fantastic location right across from the Vatican. The room was spotless, the bed was very comfortable, and everything was well kept. The service was friendly and helpful overall — not perfect, but definitely above average. Great stay and would happily return.

The front desk staff were always most helpful and polite. I arrived before check in, and my room was not ready, so they held my luggage until my later return. The hotel itself is very cute inside. My hotel room was very spacious and beautifully decorated. They include little amenities, such as house slippers, in addition to the expected soaps and towels. If there would be one negative, I did not notice any air conditioning.