My experience at this hotel was extremely disappointing in every way. We stayed for just one night and were given the option of dining on site, obviously for a fee, but the menu was truly unpalatable: a white lasagna with cauliflower and broccoli that tasted awful, and a second course of pork with completely raw potatoes, all without oil, salt, or any kind of seasoning. The room didn't improve. The air conditioning didn't work in the rooms or common areas, and with the temperature outside being 1°C (33°F), no one bothered to call a technician or offer a solution. The bedspreads were summery and completely unsuitable for the cold, making sleeping in a truly uncomfortable experience. I honestly wonder how this establishment can call itself a 4-star hotel. The quality, organization, and customer service are completely lacking. A terrible experience; I wouldn't recommend it to anyone.

The hotel doesn't even deserve 2 stars, the rooms are run down, the wardrobe is empty and there are no coat hangers, the heating isn't working, there's not a single blanket (sheet or bedspread), the phone is disconnected, the cleaning is minimal, the bathroom fixtures are in poor condition (see photo). I can imagine the embarrassment of the staff, who I found to be friendly and professional. This hotel is definitely to be avoided.

How can a hotel operation be in such a state of disorganization and disrepair that it has been shut down by the local government?! Our Toronto based tour group arrived at this hotel outside of the city, only to find a posted paper on the main entrance, in Italian, that property is foreclosed. In September 2023. Hotel near reached out prior to closure, to advise tour company that they were shutting down and to find alternative elsewhere. Your company also did not call ahead of arrival to confirm the reservation with hotel. Fault of both parties, at the expense of the tour group.

Made reservation, stood in front of a closed door. Don't go there!