Hotel Ester in Florence
Rooms and prices
deals
deals
deals
deals
deals
deals
deals
deals
deals
Description
In this hotel 19 rooms, 3 floors.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa, AmericanExpress, UnionPay
- Check in time: 12:00-21:00. Check out time: 07:30-11:00.
Services and facilities
- Computer
- Air conditioning
- Elevator/lift
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Express check-in/check-out
- Television in lobby
- Fire Extinguisher
- All Spaces Non-Smoking (public and private)
- Reception desk
- Non-smoking rooms
- Soundproof rooms
- Room service
- Interconnecting rooms available
- Fridge
- Family room
- Cable TV
- Minibar
- DVD Player
- Hairdryer
- Locker
- Flat-screen TV
- Shower/Bathtub
- Shower
- Wardrobe/Closet
- Alarm clock
- Laptop safe
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Iron and board
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Coffee/tea for guests
- Breakfast
- Breakfast in the room
- Common kitchen
- Restaurant
- Snack bar
- Vending machine
- Microwave oven
- Bottled water
- Kettle
- Free Wi-Fi
- Taxi booking
- Spanish
- English
- Italian
- Multi-language staff
- Portuguese
- Arabic
- Tour assistance
- Bike rental
- Parking
- Parking nearby
- Fax and copy machine
- Doctor
- First Aid Kit
- Babysitting and childcare
- Family/Kid Friendly
- Pets Not Allowed
Street view
Video: Hotel Ester, Florence -Large room & bathroom, 5 mins to Railway station, reasonably priced
Map
Reviews
What really stood out from the start was the staff. They were incredibly friendly, warm, and proactive. Before my arrival, they reached out to confirm my check-in time and thoughtfully sent clear, detailed instructions for accessing the hotel since I arrived after front office hours. That level of communication instantly made me feel at ease.
I booked a room with a small porch overlooking the city. It was cozy, but just spacious enough for us to step outside, breathe in the Florentine air, and enjoy the surrounding views. Inside, the room was spotless thanks to the lovely housekeeping staff—affectionately known as the “Nona’s.” Fresh towels were provided daily, and everything was consistently clean and well cared for.
The neighborhood is perfect for travelers who love food and local life. A Conad supermarket sits right across from the hotel, with another local grocery store just a short walk to the right. There are also plenty of excellent local eateries nearby. One highlight was grabbing Lampredotto just behind the hotel at Piazza Dell’Unita Italiana—a must-try Florentine street food experience.
Food lovers will also appreciate being only a five-minute walk from Mercato Centrale. Major landmarks like Basilica-Piazza di Santa Maria Novella and the Cattedrale di Santa Maria del Fiore are easily reachable on foot. For Piazzale Michelangelo, a nearby bus stop makes things simple, or you can enjoy a scenic walk across Ponte Vecchio—ideally ending with gelato at the award-winning shop by the bridge.
Overall, Hotel Ester offers comfort, warmth, and an unbeatable location. It’s an excellent base for exploring Florence on foot, with just the right balance of local charm and practical convenience.
Here are the details:
1. Room cleaning: Apparently, rooms are not cleaned daily unless requested. We were shocked to discover this only when we returned on the second night to find our room untouched. No one informed us during check-in. We called the receptionist that night and reminded them again the next morning, but by the time we returned on the third night, the room was still not made up.
2. Empty soap dispenser: From the first night, the soap container was empty. Despite multiple requests over our three-night stay, it was never refilled.
3. No hot water or heating: The water heater only worked for the first two people. The other two had to shower in freezing water at night. The room heater didn’t work at all, so we ended up sleeping in layers of clothing just to stay warm.
4. Poor customer service: On the last day, we raised all these issues with a male receptionist. Instead of apologizing or offering help, he got defensive and said, “You shouldn’t be angry at me; I’m just the receptionist. You should complain to the hotel management.”
Frankly, we were stunned. As guests, we don’t care about their internal processes—we expect frontline staff to represent the hotel and ensure our concerns are addressed.
Overall: ZERO customer service.
This stay ruined our experience in Florence. We absolutely would not return or recommend this hotel to anyone.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Hotel Ester
How much does it cost to stay at Hotel Ester?
The cost of staying in Hotel Ester depends on the dates, rates, number of guests and other conditions. The minimum estimated price is 125 USD. Enter your dates to see the exact offer prices.
Which sights are located near Hotel Ester?
The nearest sights are: Basilica of Santa Maria Novella (230 m), Basilica of San Lorenzo (260 m) and Florence Cathedral (550 m)
Are pets allowed at Hotel Ester?
No, pets are not allowed at Hotel Ester.
Does Hotel Ester serve breakfast?
No, Hotel Ester does not provide breakfast.
How to get to Hotel Ester from the nearest airport?
The nearest airport is Florence "Amerigo Vespucci" Airport, located about 22 mins from hotel by car (7.8 km) away.
What’s the cancellation policy at Hotel Ester?
The cancellation policy at Hotel Ester depends on your room type and booking terms.
Does Hotel Ester offer airport transfers?
No, Hotel Ester does not provide airport transfers for guests.





































































































