Atami Onsen Yuyado Ichibanchi in Atami

I had booked and fully paid for two adult rooms for the night of September 8th. On September 7th, around 5 PM, Macau Airlines announced my flight cancellation because Typhoon Signal No. 8 had been hoisted in Macau. The flight was subsequently rescheduled for the following day. I had already requested to either cancel or postpone my room booking. I subsequently decided to reschedule my stay for the night of September 9th and even provided the airline's notification regarding the typhoon-induced flight cancellation. A staff member called me to discuss the situation, but my request for a one-night postponement was ultimately denied. I'm extremely unhappy and find this absolutely unreasonable! 😡 I clearly explained that the postponement wasn't my choice but was due to the typhoon grounding all flights✈️ – a clear force majeure event. There is no valid reason to reject such a request; this is simply unacceptable! I'm certain other hotels wouldn't treat their guests this way! Consequently, the two rooms for the night of September 8th remained unoccupied.