Hotel Fukuracia Osaka-Bay in Osaka

I asked for a room with one bed, but there were actually two, which surprised me! I returned to the front desk with my heavy luggage and when I checked, they said, "The room has been changed." They should have told me in advance and gotten my approval. I had no choice but to register the 100 yen tax fee at the designated machine. The machine asked me if I wanted to pay by credit card or cash, so I pressed the cash button. However, there was no reaction. I wondered if I could just insert the money without having to press it, and when I did, it came back. In conclusion, credit card is the only option!

The service attitude was average. We were holding the World Expo, but the staff's English was very poor and they had no training. Then they held up a translation machine, put it in my husband's face and said "speak", which surprised us. And we just said that we had a lot of luggage and wanted to borrow a luggage cart, it was not a complicated matter. Then the hotel seemed very stingy. The notice at the reception clearly stated that luggage storage was 1000 yen per 2 pieces. It was the first time I saw a charge (forgot to take a photo), and they had quite a lot of space. Then the parking lot downstairs was full and it took 5 minutes to walk. Their signage was confusing and I pointed in the wrong direction. When I went in, I found that I couldn't get in or out.
Although the hotel was renovated in 2012, the bathrooms are quite old. It's also quite far from the subway station. The area nearby is quite deserted.