Rixos President Hotel in Astana
✅ SPA facilities including sauna and hammam are frequently described as fantastic ✅ Breakfast quality is repeatedly praised with ratings of 10/10 and described as varied and delicious ✅ Staff are often called friendly, polite, and helpful, with excellent service standards mentioned in multiple reviews ✅ The swimming pool temperature and cleanliness are highlighted positively, suitable for both adults and children ✅ The hotel is appreciated for its great location close to city attractions ❌ Some guests found the room condition to be somewhat worn and not matching the price paid ❌ There are occasional complaints about service inconsistency, including a review describing 'terrible service' and unfriendly security staff ❌ A few reviews mention that check-in policies are strict, with rooms not always assigned according to special requests ❌ One reviewer noted that sometimes dishes and glasses in rooms are not washed properly
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Description
Rixos President Hotel in Astana is a five-star property established in 2007 and renovated in 2017, offering 183 rooms across eight floors. The hotel provides a variety of room types, including Deluxe Double, Premium Double, and several suites such as Presidential and Royal. Facilities include three restaurants, two bars, a fitness center, a spa with sauna, hammam, and massage services (paid), and six conference halls, making it suitable for both leisure and business travelers. The hotel maintains high standards in cleanliness, breakfast, pool, and service, each rated 10/10. Guests have access to free parking, Wi-Fi, a business center, and concierge services. The property features a swimming pool with a comfortable 29-degree temperature and a bathroom equipped with Jacuzzi in rooms. Check-in starts at 15:00, and check-out is until 12:00. Despite some guests noting that rooms show signs of wear, the overall atmosphere and service quality remain highly praised.
Location
Located in the central district of Astana, Rixos President Hotel is 12 km from Nursultan Nazarbayev International Airport (TSE). It sits just 1.3 km from the Bayterek Monument, 2 km from Lovers' Park, and 2.2 km from the Khan Shatyr shopping center. Nearby dining options include Cafe «Шаурма» at 246 meters, Restaurant «Italiano» at 335 meters, and Babicafe 362 meters away, all rated between 7 and 9 out of 10. The hotel’s position offers easy access to key landmarks and shopping, while still providing a quiet setting appreciated by guests.
Tips
- Request your room well in advance if you have preferences for floor level or location, as some guests reported not receiving their special requests.
- Take advantage of the spa facilities early in the day since it opens at 7 am and closes at 11 pm.
- For dining outside the hotel, several nearby restaurants with good ratings are within a 5-minute walk.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Option: Buffet Cuisine: Western, Asian, Full English/Irish Opening hours: [Sat - Sun] 07:00-11:00 Open
[Mon - Fri] 07:00-10:30 Open Contact the property to see if extra breakfast is available. If so, you can pay for it at the property. - Deposit Policy: Deposit required The deposit is determined based on the duration of your stay. The charge is 50,000.00 KZT (approx. US$107.83) per night. This property accepts cash and credit cards The deposit will be returned to the original account of payment on the day of check-out.
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, AmericanExpress, UnionPay, MasterCard
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Computer
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoking areas
- Currency exchange
- Newspapers
- Early check-in
- Late check-out
- Non-smoking rooms
- Room service
- Smoking allowed in bedrooms
- Family room
- Minibar
- Safe (in room)
- Toiletries
- Ironing
- Laundry
- Telephone
- Bar
- Breakfast
- Breakfast in the room
- Half board rates available
- Restaurant
- Free Wi-Fi
- Free internet
- Shuttle
- Airport transportation
- Russian
- English
- Billiards
- Suitable for Events
- Parking
- Swimming pool
- Indoor Pool
- Business center
- Photocopy machines
- Event facilities
- Conference Hall
- Fitness facilities
- Gym
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- Hammam
- Family/Kid Friendly
- Pets Not Allowed
Hotel virtual tour
Video: БИЗНЕС-КЛАСС | Отель Rixos President Astana
Map
Reviews
The staff are nice but aren't the most hospitable, the food was ok and service therein was meh.
The spa, sauna and hammam are fantastic. The room is good but again not great.
Overall this hotel is good and in a great location. It's not what I expected from the Rixos chain at all and I was not impressed to explore the chain further.
Good enough is good enough but there are definitely better options.
On the booking I made a special request, high floor and away from the elevator. We got a room on the second floor (actually 1st floor) and right beside the elevator.
What was very nice on check out (which was early morning) the hotel offered coffee and croissants.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Rixos President Hotel
What room types are available at Rixos President Hotel?
Room types include Deluxe Double room, Premium Double room, Double Junior Suite, Presidential Double Suite, Premium Double Suite, and Royal Double Suite.
Does the hotel provide airport transfer service?
Yes, the hotel offers paid transfer services to and from Nursultan Nazarbayev International Airport.
Are pets allowed at Rixos President Hotel?
Pets and service animals are not allowed at this hotel.
Is breakfast included and what are the options?
Breakfast is available with Western, Asian, and Full English/Irish buffet options. It operates from 07:00-10:30 on weekdays and 07:00-11:00 on weekends. Additional breakfast fees are not included in the room price.
What wellness facilities does the hotel offer?
The hotel has a SPA center with sauna, hammam, and massage services (paid), plus a fitness center and a swimming pool with water at 29 degrees Celsius.
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Hotel prices for: October - November 2026 calendar
The average hotel price this month is 165 USD The best time to book is October 26, with rates starting from 116 USD