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	day	night
July	+35 °C	+28 °C
August	+35 °C	+29 °C
September	+34 °C	+28 °C
October	+32 °C	+27 °C
November	+31 °C	+26 °C
December	+30 °C	+25 °C

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397 USD

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Hilton Cancun, an All-Inclusive Resort in Cancun

🌍

● Center: 23 km

🌞 Beach - 0 min

➊ 1 line

☎ Phone: +52 998 432 0190Show

✅ Excellent breakfast with ocean views and a variety of dining options including a highly praised Italian restaurant ✅ Very clean hotel with modern, spacious rooms and well-maintained facilities ✅ Outstanding and friendly staff, especially praised are the Kids’ Club team and specific staff members like Alejandra and Fernando ✅ Good range of family-friendly activities and kids' facilities, including clubs for different age groups and water park ✅ Convenient all-inclusive pricing reduces concerns about food costs ❌ Restaurants often require reservations and can be fully booked, limiting spontaneous dining options ❌ Transportation is difficult due to the hotel's isolated location; Uber is banned and hotel taxis are expensive ❌ Beach condition was negatively affected by seaweed during some stays, with inconsistent cleaning ❌ Check-in process can be slow and unorganized, with some guests reporting poor treatment despite Hilton Honors status ❌ Noise issues near some rooms due to traffic from buses and service vehicles outside

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Rooms and prices

2 guests

Adults−2+

Children under 17−0+

Age−7+

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Guest Quadruple room with sunset view

Private bathroom

Beds:

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Guest Double room with sunset view

Wireless internet, air conditioning and private bathroom

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Accessible Double room

Wireless internet, air conditioning and private bathroom

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Guest Quadruple room with ocean view

Private bathroom

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Guest Double room with ocean view

Air conditioning and private bathroom

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Guest High Floor Double room with ocean view

Family room with internet, air conditioner and shower

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Guest High Floor Quadruple room with ocean view

Family room with bathroom

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Corner Quadruple room with ocean view

Private bathroom

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Corner Double room with ocean view

Private bathroom

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Guest Swim up Quadruple room

Private bathroom

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Guest Swim up Double room

Wireless internet and private bathroom

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1 Bedroom Double Suite with ocean view

Private bathroom

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1 Bedroom Quadruple Suite with ocean view

Private bathroom

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1 Bedroom Deluxe Double Suite oceanfront

Private bathroom

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1 Bedroom Master Double Suite oceanfront

Private bathroom

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Connecting room with sunset view

Private bathroom

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2 Bedrooms Family Suite

Wireless internet, air conditioning and private bathroom

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Connecting room with ocean view

Private bathroom

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1 Bedroom Grand Double Suite with ocean view

Private bathroom

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Guest Quadruple room oceanfront

Private bathroom

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Guest Double room oceanfront

Wireless internet, air conditioning and private bathroom

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2 Bedrooms Presidential Suite

Kitchen, wireless internet and air conditioning

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Kitchen in the room

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More rooms

Description

Hilton Cancun, an All-Inclusive Resort, opened in 2021 and offers 715 rooms in a modern 7-floor building with direct access to a private sandy beach only 10 meters away. The resort features 12 bars and restaurants including a trattoria and five specialized dining venues, with dinner reservations required due to high demand. Guests can enjoy a variety of activities such as kayaking, snorkeling, paddleboarding, volleyball, and fitness classes, along with evening shows and creative workshops like ceramics. Families will find dedicated kids' facilities including a club for ages 4–12, a teen club for 13–17, playgrounds, and a water park. The hotel maintains high cleanliness standards (rated 10/10) and provides amenities like free WiFi, air conditioning, and 24-hour reception. While the property is visually appealing and well-maintained, guests should note the resort is somewhat isolated from Cancun's city center and transportation options are limited and costly.

Location

Hilton Cancun is located 15 kilometers from Cancun International Airport (CUN), making airport transfers fairly convenient. It sits on the first beachfront line with a private sandy beach just 10 meters from the hotel, ensuring easy beach access. However, the resort is isolated from downtown Cancun, and guests typically need to use taxis or the hotel’s shuttle service to reach the city, as Uber is prohibited. The hotel entrance is about 4 kilometers from the main road, which affects transportation availability and costs. This location makes the resort a quiet retreat but less suitable for travelers wanting frequent city excursions.

Tips

Make dinner reservations as soon as you check in to secure a table at popular restaurants.
Prepare for transportation costs and limited options by planning your trips to the city in advance or using the hotel shuttle.
If traveling with children, take advantage of the well-staffed kids' and teen clubs for a more relaxed stay.

Policies and conditions

Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Pets: Pets are allowed on request Types of pets allowed: dogs Fee: MXN1,100 (approx. US$63.53) per room per stay
Service animals: Service animals are allowed on request
Age Requirements: The main guest checking in must be at least 18 years old
Paying at the hotel: MasterCard, Visa, AmericanExpress, DinersClub, JSB
Check in time: 15:00. Check out time: 12:00.

2 guests

Adults−2+

Children under 17−0+

Age−7+

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Services and facilities

General

ATM
Shopping on site
Air conditioning
24-hour reception
Elevator/lift
Smoke-free property
Security guard
Ticket assistance
Gift shop
Express check-in/check-out
Garden
Television in lobby
Terrace
Fire Extinguisher
Outdoor furniture

Rooms

Room service
Family room
Smoke Detector

Accessibility

Accessibility features
Wheelchair Accessible

Services and amenities

Ironing
Luggage storage
Laundry
Safe-deposit box
Concierge services
Dry-cleaning
Luggage storage
Wake-up service

Meals

Bar
Buffet breakfast
Cafe
Restaurant
Snack bar

Internet

Free Wi-Fi

Languages Spoken

Spanish
English
Multi-language staff

Tourist services

Tour assistance

Recreation

Picnic area
Sun Deck

Parking

Parking

Pool and beach

Water park
Swimming pool
Beach facilities
Water fun
Private beach
Beach/pool towels

Business

Business center
Fax and copy machine
Meeting and presentation facilities
Conference Hall

Sports

Table Tennis
Snorkelling
Fitness facilities
Gym

Beauty and wellness

Doctor
Massage
Steam room
First Aid Kit

Kids

Playroom
Babysitting and childcare
Children's playground
Children swimming pool
Family/Kid Friendly
Kids club

Pets

Pets allowed

The hotel is located on first line from the shore.

From the beach 0 min. The beach is private, sand.

Street view

Video: HILTON CANCUN - An All Inclusive Resort , Mexico | 4K Resort Tour and Review | Is it really worth?

Map

Reviews

Cleanliness

Amenities

Location

Service

01.04.2026 Anonymous

Beach front resort, isolated from the city. Need uber or taxi to get in and out. Excellent breakfast with ocean view, dinner need to make a reservation then you get full service, considering the volume of guests need to have dinners, don’t expect too much. But overall good experience.

31.03.2026 Cymynet

Me and my wife had a great stay in this property and considerably one of the best… if you are looking for a laid back atmosphere away from the party crowd this hotel is for you… food was delicious and actually one of the best we had compare to other resorts here in mexico and would be one of the best highlights of our stay, secondly the staff here are all nice and very hospitable and lastly the property itself is well maintained and clean… I think the only downside was the beach aspect because during our stay there are immensely numerous number of seaweed(not the fault of the hotel though) i just hope they clean it more frequently…

16.03.2026 Guest

the restaurants require reservation and unfortunately it is always fully booked! food quality is not the best

13.03.2026 Guest

Good hotel for the price, food decent especially the Italian. Shuttle service was too restrictive and taxi service is very very expensive, check in was a bit poor and the gym staff were very rude.

11.03.2026 Guest

The facilities were new, and the all-inclusive option was convenient as we didn't have to worry about food costs. However, getting around was very difficult because the hotel entrance is 4 kilometers from the main entrance, and Uber is prohibited. The location is a bit far from the main hotel strip, so that's something to be aware of. You can only get a ride via taxis affiliated with the hotel or through the DiDi app, but DiDi never showed up even after waiting 30 minutes. Hotel taxis are also 2-3 times more expensive than Uber. Some of the staff members were a bit unhelpful. The hotel has a gym, nightly events, and a clean pool, so if the hospitality were a bit better, it would be perfect. If I go to Cancun again, I'd probably choose a different hotel next time (due to the extremely difficult access).

26.02.2026 Guest

Staying at this hotel brought mixed impressions. On one hand, the property looks new and visually appealing; on the other, there were several disappointing and controversial moments.
The check-in process felt quite strange. My room upgrade request was declined in an inappropriate manner despite my Hilton Honors Gold status. Additionally, no one assisted us in locating our room, and there was no introduction to the hotel facilities- we were simply told to find all information in the app.
The room itself was very noisy due to constant traffic from buses and service vehicles outside the windows. A request to change the room was declined, and the receptionist even mentioned that my Gold status meant nothing for this booking. Housekeeping also skipped our room twice, despite the sign on the door requesting service.
On the positive side, the food quality was generally good, and the entertainment program was decent, though not outstanding. It was surprising that the bars did not provide a clear drinks menu of what could be ordered. The biggest drawback of the hotel is the beach, which is almost nonexistent.
The highlights were the wonderful Kids’ Club staff and the generally friendly hotel personnel, although some bartenders and reception staff were less welcoming. The swimming pool is pleasant, but the hot tubs were disappointing, with noticeably dirty water.
Regarding the all-inclusive restaurants, the Italian restaurant was excellent, while the Mexican restaurant was the weakest.
Overall, the hotel has potential thanks to its modern appearance and some great staff members, but improvements in service consistency, cleanliness, communication, and beach access would significantly enhance the guest experience.

11.02.2026 Guest

Very clean hotel, great staff, great food in the restaurants.

14.01.2026 alrsuge

The food is decent overall. The buffet can be hit or miss, but the staff and service are consistently friendly and helpful. It’s a little far from downtown in terms of transportation, but the hotel itself is great for families and kids.

13.01.2026 oreca11

The food and drinks were good. It's a great place to disconnect. There's nothing nearby and transportation isn't cheap, so it's not ideal if you're looking to explore the city. The facilities and staff are excellent!!

30.12.2025 Guest

The hotel generally is good, easy to book restaurants; staff are friendly; it would be great if the foods in the main buffet restaurant could be more diversified; during our 5-night stay, only two night shows in the main theater, were expecting more.

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Frequently asked questions about Hilton Cancun, an All-Inclusive Resort

What types of rooms are available at Hilton Cancun, an All-Inclusive Resort?

Room types include various quadruple and double rooms with ocean or sunset views, swim-up rooms, suites including 1 and 2 bedroom options, corner rooms, and accessible rooms.

Is transportation easily accessible from the hotel to Cancun city center?

Transportation options are limited; Uber is prohibited, hotel taxis are available but expensive, and the hotel provides a shuttle service to downtown Cancun.

Are there facilities and activities for children at this resort?

Yes, the hotel offers a kids' club for ages 4–12, a teen club for ages 13–17, playgrounds, and a water park.

Can pets stay at Hilton Cancun?

Pets are allowed on request with a fee of MXN1,100 per room per stay; service animals are also permitted.

How close is the beach to the hotel and what type is it?

The hotel has a private sandy beach located just 10 meters from the building on the first beachfront line.

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Hotel prices for: July - August 2026 calendar

The average hotel price this month is 396 USD The best time to book is July 27, with rates starting from 389 USD

27389 USD28389 USD29389 USD30389 USD31389 USD01389 USD02400 USD03400 USD04400 USD05400 USD06400 USD07400 USD08400 USD09🔍10🔍11🔍12🔍13🔍14🔍15🔍16🔍17🔍18🔍19🔍20🔍21🔍22🔍23🔍24🔍25🔍26🔍27🔍28🔍29🔍30🔍31🔍01🔍02398 USD03398 USD04398 USD05398 USD06398 USD

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