Grand Palladium Select Costa Mujeres - All Inclusive in Cancun
✅ Many guests highlight exceptional staff service, with multiple mentions of concierge Maria Dorantes providing helpful and personalized support. ✅ The resort’s private beach and poolside bartenders received praise for enhancing the relaxation experience. ✅ Rooms are described as spacious and stylish with good hot water and ocean views in many suites. ✅ Families appreciate the variety of kids’ clubs and activities available for different age groups. ✅ Guests enjoyed the wide selection of restaurants and found the food generally delicious in several dining venues. ❌ Some reviews report inconsistent service quality at reception, including unfriendly staff and billing issues. ❌ Several guests noted problems with room humidity and moldy smells, suggesting a lack of dehumidification. ❌ Complaints about limited breakfast options and the quality of buffet and à la carte restaurants appeared multiple times. ❌ The outdoor jacuzzi was reported to have malfunctioned on more than one occasion. ❌ Some guests found the all-inclusive premium drinks policy confusing, with premium spirits often requiring special request.
Rooms and prices
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
Description
Grand Palladium Select Costa Mujeres - All Inclusive is a five-star resort built in 2018, spanning 200,000 m² with 670 rooms across ten five-story buildings. The property features a private sandy beach just 15 meters away, stretching 200 meters along the shoreline with complimentary sun loungers, towels, and umbrellas. Guests can choose from a wide variety of room types, including Junior Suites, Family Selection suites with panoramic ocean views, and Swim Up suites. The resort offers eight restaurants, six of which are à la carte, alongside four bars and three outdoor pools. Families will appreciate the extensive kids' facilities, such as multiple kids’ clubs segmented by age, a children’s pool, and babysitting services for a fee. On-site activities include tennis, basketball, aerobics, billiards, and a fitness center, with additional paid options like a spa, sauna, massage, and diving. The resort’s rating of 8.8/10 reflects strong cleanliness, service, and location scores, though guest reviews mention some inconsistencies in service and dining quality.
Location
Located in the state of Baja California Sur on Vialidad 2, Grand Palladium Select Costa Mujeres sits 8 km from Playa Mujeres and 26 km from Cancún International Airport (CUN). Its beachfront position offers direct access to the designated sandy beach, only 15 meters from the hotel buildings. The resort is part of the Costa Mujeres area, known for its beautiful coastline and proximity to popular tourist destinations in Cancún. Guests can reach the airport within approximately 30 minutes by car, making arrivals and departures convenient for travelers.
Tips
- Bring small bills for tipping as staff appreciate gratuities, especially since premium drinks may require specific requests.
- If you are sensitive to humidity, consider asking about room dehumidification options or choose a room with ocean views that might have better air circulation.
- Make restaurant reservations early, particularly for à la carte dining, to secure desired times.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet [Mon - Sun] 07:00-11:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa, AmericanExpress
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- Room service
- Family room
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Snack bar
- Kitchen
- Free Wi-Fi
- Car rental
- Airport transportation
- Transfer services
- Spanish
- German
- English
- Italian
- French
- Multi-language staff
- Tour assistance
- Billiards
- Nightclub
- Fishing
- Sun Deck
- Parking
- Parking nearby
- Water park
- Swimming pool
- Outdoor pool
- Beach facilities
- Water sport facilities
- Pool facilities
- Beach/pool towels
- Next to the beach
- Business center
- Event facilities
- Conference Hall
- Windsurfing
- Diving
- Snorkelling
- Golf course
- Tennis court
- Fitness facilities
- Gym
- Doctor
- Massage
- Steam room
- Sauna
- Spa
- First Aid Kit
- Playroom
- Babysitting and childcare
- Children's playground
- Children swimming pool
- Kids club
- Pets Not Allowed
The hotel is located on first line from the shore.
From the beach 0 min. The beach is private, sand.
😊 Grand Palladium Costa Mujeres Resort & Spa - All Inclusive Cancun Best All Inclusive Resorts Video
Map
Reviews
Special kudos to Maria Dorantes (VIP Concierge Grand Palladium) for her caring support during our stay.
The food was delicious in all the various restaurants we frequented. We look forward to returning.
Many staff were excellent and deserve recognition, particularly Pedro in TRS, Odon in the Japanese restaurant, and Maria, our WhatsApp concierge, who was responsive and genuinely helpful throughout our stay.
Unfortunately, reception was a major letdown. Staff were unfriendly and our checkout experience was very poor. We were overcharged on our bill and, when queried, reception could not provide a printed invoice. This left a very bad impression as we departed and felt unprofessional for a hotel of this calibre.
We also had issues with our room keys/wristbands being deactivated twice during our stay, both times in the evening, resulting in a 10-minute walk back to reception. Although resolved, it was their error and we expected a better apology.
Despite having premium drinks included, these were unavailable in the sports bar and pool bar, with no clear explanation. Premium spirits also had to be specifically requested or you were given local brands by default. The steak restaurant charged extra for “premium” cuts, which felt unreasonable for an all-inclusive resort.
The outdoor jacuzzi failed on two occasions, only discovered after filling it. Minor but frustrating issues also added up — the upstairs minibar wasn’t replenished, adapters weren’t available to borrow (requiring a $12)
We had great service especially our concierge. Maria Dorantes was our concierge she arranged prior to our visit restaurant reservations, a room upgrade and transportation to the hotel from the airport.
Maria was an enormous part of our wonderful experience.
We will definitely return.
Frequently asked questions about Grand Palladium Select Costa Mujeres - All Inclusive
How far is Grand Palladium Select Costa Mujeres from the nearest airport?
The resort is 26 km from Cancún International Airport (CUN).
What types of rooms are available at this hotel?
Room types include Junior Suite; Junior Suite with Garden / Lagoon View; Junior Suite with ocean view; Pool Access Junior Suite; Family Selection Junior Suites with panoramic ocean view or beachside; Ambassador Swim Up Suites; Signature Swim Up Suites; Loft Suites with Jacuzzi Terrace, and several quadruple and double variants of these categories.
Are there facilities for children at the resort?
Yes, the hotel offers a children’s outdoor pool, several kids’ clubs segmented by age (1-3, 4-12, 11-17 years), babysitting services for a fee, cribs, and various children’s entertainment programs.
Is the beach at Grand Palladium Select Costa Mujeres private and what amenities does it have?
The hotel has a private sandy beach 15 meters from the property, 200 meters long with free umbrellas, towels, and sun loungers, plus outdoor showers.
Are pets allowed at this hotel?
Pets and service animals are not allowed at this property.
Hotels you might also like
Hotel prices for: July - August 2026 calendar
The average hotel price this month is 572 USD The best time to book is July 27, with rates starting from 477 USD
















































































































































































