Hotel Riu Palace Costa Mujeres - All Inclusive in Cancun
✅ Staff described as friendly, attentive, and always ready to assist, with specific praise for the entertainment team members Nacho and Alexis ✅ Beach noted as pristine and free of sargassum with plenty of seating and shade ✅ Rooms generally clean and well stocked, with some guests enjoying swim-out suites and ocean views ✅ Five outdoor pools including saltwater pools and a children’s water park praised by families ✅ Wide variety of restaurants with both buffet and multiple a'la carte options, including positive mentions of Japanese and Mexican cuisine ❌ Several guests reported uncomfortable beds with springs causing back pain ❌ Issues with room maintenance such as water leaking from showers, mold odor, and unclean bathroom walls ❌ Long wait times and reservation difficulties at a'la carte restaurants leading to chaotic dining experiences ❌ Inconsistent food quality, with some dishes served lukewarm or dry, and buffet lacking variety over the stay ❌ Noise disturbances in lower-level rooms due to hallway traffic and luggage noise, with insufficient soundproofing
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Description
Hotel Riu Palace Costa Mujeres - All Inclusive is a four-star resort built in 2018, located directly on a private sandy beach just 5 meters from the shoreline in Bahia de Mujeres near Cancun. The property features 670 rooms across several four-story buildings, ranging from Junior Suites to Swim-Up Suites for adults only, many with ocean views. Guests can enjoy five outdoor pools of varying sizes, several themed a'la carte restaurants including Japanese, Mexican, Italian, and steakhouse options, plus a main buffet restaurant with culinary shows. The hotel offers extensive facilities for families such as a children’s water park, kids’ club RiuLand for different age groups, and child-friendly amenities like high chairs and cribs. Wellness options include the Renova spa with massages, sauna, and a gym, and active guests have access to water sports, diving lessons, and a golf course 5 km away. Free Wi-Fi is available throughout the property. This combination of beachfront location, varied dining, and family-friendly features aims to provide a comprehensive all-inclusive experience.
Location
The hotel is situated in the Quintana Roo state, in the Bahia de Mujeres area, approximately 35 km from Cancun International Airport (CUN). Its beachfront position places guests just 5 meters from a designated sandy beach with free umbrellas and loungers. The resort is part of a larger tourist zone but offers a private beach area. Nearby attractions accessible from the hotel include water sports such as catamaran rides, kayaking, snorkeling, and diving with introductory lessons available in the pool. The closest golf course is located 5 km from the hotel. Guests looking to explore further will find the hotel a 30 km drive from Cancun’s city center and airport.
Tips
- Book a seafront or swim-up suite if you want better views and easier beach access.
- Make restaurant reservations early as some a'la carte venues reach capacity quickly and do not accept late guests.
- If you are sensitive to noise, request a room on higher floors or away from hallways to avoid early morning luggage noise.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet [Mon - Sun] 07:00-10:30 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, AmericanExpress, MasterCard
- Check in time: 16:00. Check out time: 11:00.
Services and facilities
- ATM
- Shopping on site
- Computer
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoking areas
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Smoke Detector
- Cable TV
- Minibar
- Hairdryer
- Bathtub
- Shower
- Alarm clock
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Telephone
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Snack bar
- Vending machine
- Free Wi-Fi
- Car rental
- Taxi booking
- Spanish
- English
- Tour assistance
- Barbecue grill(s)
- Barbeque
- Sun Deck
- Parking
- Parking nearby
- Water park
- Swimming pool
- Indoor Pool
- Outdoor pool
- Beach facilities
- Water fun
- Water sport facilities
- Private beach
- Pool facilities
- Beach/pool towels
- Next to the beach
- Conference Hall
- Diving
- Table Tennis
- Snorkelling
- Fitness facilities
- Golf course (within 3 km)
- Massage
- Steam room
- Sauna
- Spa
- First Aid Kit
- Babysitting and childcare
- Children's playground
- Children swimming pool
- Kids club
- Pets Not Allowed
The hotel is located on first line from the shore.
From the beach 0 min. The beach is private, sand.
Video: RIU Palace Costa Mujeres 2024 All-Inclusive Walkaround Cancun Mexico Beach Vacation
Map
Reviews
Other than that the family and I had a great time. There are two water parks in for adults and teller children and one for smaller children along with numerous pools and the beach. The beach was clean with plenty of shade if you want that and pleanty of seating. Our rooms were over the roof of the restaurants and there was always the smell of the food when we would open the balcony door. The smell was not as bad early in the morning or late at night. That's the only complaint I had about the room. The resort was clean and beautiful and it was not too big.
I would recommend this resort.
Frequently asked questions about Hotel Riu Palace Costa Mujeres - All Inclusive
What types of rooms are available at Hotel Riu Palace Costa Mujeres?
The hotel offers various Junior Suites including garden view, partial sea view, seafront, quadruple, double, large suites with ocean views, and Swim-Up suites for adults only.
Is there a private beach at this hotel?
Yes, the hotel has a private sandy beach located just 5 meters from the property with free umbrellas and loungers.
Are there facilities for children at the hotel?
Yes, the hotel features a children’s water park with slides, RiuLand kids’ club for ages 4 to 12, cribs available on request, and high chairs in restaurants.
Does the hotel provide airport transfer services?
Contact the hotel directly for current details.
What dining options are available on-site?
Guests can dine at the main buffet restaurant with culinary shows and choose from several a'la carte themed restaurants including fusion, Japanese, Mexican, Italian, and steakhouse styles.
