Majestic Mirage Costa Mujeres, All Suite Resort - All Inclusive in Cancun
✅ Multiple reviewers praised the cleanliness with a 9/10 rating and noted the variety in food options. ✅ Guests appreciated the swim-up pools, especially families with children. ✅ Views from the property were described as very nice and contributed positively to the experience. ✅ Service quality generally received a 9/10 rating for attentiveness and facilities. ❌ One guest reported persistent noise issues in the room that disturbed sleep and poor follow-up from reception staff. ❌ Maintenance delays were noted, such as a bathroom cabinet clicking sound fixed only on the last day. ❌ The Italian restaurant experience was marred by unfriendly and dismissive staff behavior. ❌ Beach facilities lacked shade and seating comfort, making it less usable for some guests. ❌ Limited children’s pool options were a downside for families traveling with kids. ❌ Bell service failed to respond during checkout, causing inconvenience with luggage handling.
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Description
Majestic Mirage Costa Mujeres, All Suite Resort - All Inclusive is a modern 5-star hotel built in 2019, located in the prestigious area of Playa Mujeres near Cancún. This resort features a complex of buildings with 17 outdoor pools, a full-service spa and wellness center, and a private sandy beach just 10 meters from the property. Guests can choose from various suite types including swim-up suites and those with outdoor Jacuzzis, many offering oceanfront views. The resort provides multiple dining options with several restaurants and bars, as well as extensive facilities such as a fitness center, golf club access, and conference halls accommodating up to 700 guests. Free Wi-Fi, family-friendly amenities like an open kids' pool and kids' club, and accessible services round out the offerings. Pets are not allowed, and check-in starts at 14:00 with check-out by noon.
Location
The hotel is situated in Playa Mujeres, approximately 27 kilometers from Cancún International Airport (CUN). Its address is Carretera Libre 85 - Punta Sam Isla Blanca 85 SM 6, Manzana 2 Lote 4, providing easy access to local attractions including a golf club and various beach activities like windsurfing and diving. The private beach is just 10 meters from the resort, located on the first coastline, complete with free umbrellas, loungers, and towels. The location offers a tranquil coastal setting while still being within reach of Cancún’s main city and airport.
Tips
- Book an oceanfront suite with an outdoor Jacuzzi for enhanced views and private relaxation.
- Bring your own sunshade or plan for limited beach shade, as the on-site beach lacks adequate cover.
- Families should consider the swim-up pools but be aware the children’s pool area is small.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Full English/Irish [Mon - Sun] 07:00-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, MasterCard, AmericanExpress
- Check in time: 15:00-23:30. Check out time: 01:00-12:00.
Services and facilities
- ATM
- Computer
- Elevator/lift
- Currency exchange
- Smoke-free property
- Newspapers
- Garden
- Terrace
- Outdoor furniture
- Reception desk
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Laundry
- Concierge services
- Coffee/tea for guests
- Breakfast
- Restaurant
- Free Wi-Fi
- Parking
- Beach facilities
- Private beach
- Beach/pool towels
- Event facilities
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Spa
- Babysitting and childcare
- Pets Not Allowed
The hotel is located on first line from the shore.
From the beach 0 min. The beach is private, sand.
Video: Majestic Elegance Costa Mujeres All-Inclusive 2025 | (Honest Review & Tour)
Map
Reviews
On our first night, our room had a strange, persistent noise. I called the front desk to report it, but no one came to check. I eventually had to walk down to reception myself to make the complaint. They sent a technician, but it was unclear what was done. I was told the issue was fixed, yet the noise returned shortly after.
I went back to reception again, but the staff member there seemed uninterested in helping and tried to ignore my concern. At that point, I gave up. For the rest of our stay, the noise continued every night, constantly waking my kids and making it very difficult for us to rest.
There was also an issue with one of the bathroom cabinets, which kept making a clicking sound from the first day. Since we had a second bathroom, we avoided using it. I did report this as well, but it was only fixed on the last day of our stay, which was far too late to be helpful.
Additionally, our experience at the hotel’s Italian restaurant, Il Bottaccio, was not pleasant. The server was unfriendly, and when we asked questions, he responded in a dismissive way. Because of our pronunciation, he seemed to make fun of us, which was uncomfortable and unprofessional.
The beach was also not usable at all, which was very disappointing. The area around the beach, including the seating areas, had no proper covers or shade, making it uncomfortable to spend time there.
Regarding the pool, we were traveling with two kids, but there was only one small option available for children, which was quite limiting and did not meet expectations for a family-friendly stay.
Finally, during checkout, we called bell service to help with our luggage, but no one showed up even after 30 minutes. We ended up carrying all our luggage ourselves, which was very inconvenient.
Overall, the lack of timely maintenance, poor customer service at reception, unprofessional behavior in the restaurant, unusable beach facilities, limited options for kids at the pool, and inadequate service during checkout made our stay frustrating. I would not recommend this hotel based on our experience.
Frequently asked questions about Majestic Mirage Costa Mujeres, All Suite Resort - All Inclusive
What types of suites are available at Majestic Mirage Costa Mujeres?
The hotel offers various suites including Outdoor Jacuzzi Jr. Suites (oceanfront, double, quadruple), Elegance Club versions, Majestic Swim Up Suites, 1 Bedroom Suites with outdoor Jacuzzi, Sky View Suites, and Plunge Pool Suites, some with oceanfront views.
Is there a private beach at the resort and what amenities does it have?
Yes, the resort has a private sandy beach just 10 meters from the hotel on the first coastline. Umbrellas, loungers, and towels are provided free of charge.
Are pets allowed at the Majestic Mirage Costa Mujeres?
No, pets and service animals are not allowed at this hotel.
What facilities are available for children at the resort?
The resort includes an open kids’ pool, a children’s playground, and a kids’ club.
How far is the resort from Cancún International Airport?
The hotel is located approximately 27 kilometers from Cancún International Airport (CUN).





































































