Leman Hotel y Apartamentos in Playa de Palma

We choosed again this year Leman hotel after being there în 2023. Since the arrival, the staff from reception ( Francisca and her colleague were very rude and made innaproproate comments after we asked " at what time we can do the checking ? " the answer was " we need your passports " , again we asked " we just need to know the time when we can do the check in and the man replied : în the airplane can you do your check in without your passports? " anyway, after that we continued our conversations în english and în front of us they commented în spanish probably thinking we don't understand it. We entered the room at 12, we had an apartament and 1 hotel room - the apartment was not cleaned, toilet was dirty, AC was not working , sink was dirty, oven was not cleaned and so on.. This was just am example on how the staff can make you to not go there again. Francisca ( reception) being very rude, dismissive and arrogant, and all the time she rolled her eyes when we were around there. ( is good at least because most of the time she is outside în front of the hotel smoking) Not recommended! Very rude staff & not welcoming!

I took my younger brother here to celebrate him completing his GCSE’s. During my stay the staff weren’t nice. During meal times they would say hola to everyone and welcome everyone so quickly except from us. We didn’t get one hello or thank you. They were quite rude. They would collect everyone’s plates once finished almost immediately but would leave about 5/6 plates at our table every time. I would never recommend it to anyone if you are from another country than Spain as they won’t speak to you. Their English is very poor and don’t know how to communicate with you. Everyone staying at this hotel is minimum age 60 so unless you want to be treated like a child you should go here. Definitely never again