Playa Esperanza Suites in Platja de Muro

What really spoiled the stay, however, was the attitude of the staff – especially the reception. They were surprisingly disrespectful and rather arrogant, which made us feel quite unwelcome. Each question seemed to be an inconvenience; after waiting around 15 minutes, we were often met with sighs or eye-rolling.

Adding to this, I got stuck in an elevator - in front of the reception - that had apparently been out of order for hours. No sign was posted, and no one responded to the emergency bell, even though it was clearly audible. Other guests eventually helped me out, which was quite unsettling.

The hotel itself is a beautiful property, and the food was good with a nice variety. We had booked a room with a partial sea view – you could see the sea just a little, but unfortunately it couldn’t really be enjoyed due to the supplier entrance and extremely loud building ventilation directly below the room.

Overall, the hotel has great potential – the location and facilities are lovely – but the lack of professionalism and courtesy from the staff unfortunately overshadowed what could have been a very pleasant stay.

We stayed for a week of luxury after walking 500mi on the Camino. - a disappointment.

We booked $$$$ sea front apartment which was very nice, except for the 2 twin beds. We purchased “full-board” which is breakfast and dinner included. Dinner is horrible. Worse than a bad cruise ship. A low quality buffet where they charge you for water. For water. Breakfast was ok, but do not pay for dinner.

Property is very nice. Best for families with small kids. Felt like a cruise ship on land.

Our stay at Esperanza Resorts was extremely disappointing and absolutely not worth the price.

We had booked two lateral sea view rooms. While one of them had a decent sea view, the other (room 2501) had only a tiny glimpse of the sea, with the rest of the view facing buildings. This is unacceptable for the category we paid for.

The housekeeping was catastrophic:

- dirty glasses and empty bottles left in the room,
- dirty plates and food leftovers not removed,
- used tissues and trash not picked up,

As a direct result of this negligence, the room became infested with ants. This is absolutely disgusting and a clear lack of hygiene. For a hotel charging €400 per night, this is beyond unacceptable.

When we complained, the management gave us an absurd explanation: that their staff “does not remove anything unless it is placed in the bin.. In any professional hotel, used glasses, empty bottles, dirty plates, and obvious trash are always replaced and cleaned. Here, this negligence created unsanitary conditions and a very unpleasant stay.

To make matters worse, the reception staff were arrogant and unhelpful. Despite several calls to report the issues, nothing was done, and we were spoken to with disrespect and zero consideration for the fact that we were paying such a high price.

We spent over €2,200 for three nights, and what we experienced was not even close to the standards of a luxury resort – more like a poor 3-star hotel.

No apology, no compensation, no professionalism.

The hotel is nice and clean but at the beach no bar or a waitress to take orders, no any music, we are with little boy so I don’t mean we want party but definitely the beach was a way too quiet. Mid day at the lobby the bar is not working so if I want coffee I need to get outside and go to the other bar which is not nice especially when you want to stay indoors because of the nice air condition temperatures. At the restaurant for dinner they do only wine and beer and no other alcohols so again you need to go from the restaurant to the bar bringing drinks for your dinner. The other thing that spoil our mood is for dinner the gents are to wear long trousers, I appreciate that we are in a restaurant but with temperatures around 40 this is away too much. I guess if we had a waitress to serve all including dinner this requirement would be much more appropriate. Great location, very good hotel but these little things make me give just 2 stars. Staff very friendly and welcoming.