Globales Playa Santa Ponsa in Santa Ponsa

Great Location, But Needs Major Improvements I recently stayed at this hotel and while the location is spot on – close to the beach, shops, and bars – the hotel itself really needs a total refurbishment. The rooms were small, outdated, and lacked basic amenities like a fridge or tea/coffee-making facilities, which felt like a big miss. The bathroom was cramped, with a shower tray the size of a handkerchief and both the shower head and tiles were dirty, which really didn’t make for a pleasant experience. Most of the staff were friendly and welcoming, but there were a few who didn’t seem too interested in providing good service. The worst part, though, was the lifeguard at the pool. She was incredibly rude, shouting at both kids and adults, which completely ruined the atmosphere and spoiled everyone's enjoyment. There were numerous complaints about her, so I’m really surprised nothing was done about it during our stay. As for the food, it was okay. Breakfast was the usual Spanish-style spread – ham, cheese, pastries, and some bacon for an "English breakfast" (not quite the same as you'd expect, though!). Lunch was served at the sister hotel and was a bit better, with more variety. Dinner, unfortunately, was back at the Playa hotel, and it felt repetitive, with the same choices every evening. If you're all-inclusive, the snacks are served at the hotel across the road, which was honestly better than the main meals – a bit of a letdown considering the overall food quality. All in all, while the location is great, this hotel really needs an update. It’s part of the Globales group, which is a big hotel chain, so I expected better. If they can sort out the lifeguard situation, upgrade the rooms, and improve the overall food experience, it could easily be a solid option. But right now, I wouldn't return until some of these issues are addressed.

Great hotel .But the staff are very rude I was standing e bar for over 10mins all the time the staff were talking to each other in spanish walking pass me ( if you don't want my money that's OK ) would not go back to this hotel again Managmet please fee free to contact me