Gran Hotel Delfin in Benidorm

We have been going to this hotel for years. Cross the road is the beach. The bus stop is outside the hotel. Only 3 or 4 floors. Quiet area in the night. Went in April last year. What a difference. The room and balcony was lovely, spacious. What was bad no kettle. They only had coffee machines and had to have a row to get that. The manager said the English don't want tea anymore so I asked her why they served it at breakfast. No more dinners only lunch, which is ridiculous as there was no where too eat at night without taking a bus ride. The Jacuzzi was not the same, whereas you had 3 settings, a whirling fountain and 2 types of sprays. You only got one and it was turned on in the morning turned off at 12pm and turned on again at 2pm till 5pm. When we were there someone had put bath bubble in the mechanism. She asked if my sister or I had done it. which we didnt. She closed that for 3 days in fact we only used twice because it was not fixed. The staff were pleasant but found they favoured their own when it came to dishing out food. Although it was 4 star no longer, never can they call it a 4 star and charge the same money unless they return all the things they have taken away and that means the staff they got rid of. I should imagine a lot of people go elsewhere now. Terrible shame. We now go to Cimbal Hotel .Food a lot better than Delphin If you go get a lower floor as rooms more spacious and ask for balcony. You get dinner as well.

Looked a lovely hotel on the website, so booked through Alpharooms, only to arrive to be advised that all 6 of our rooms had been cancelled a month previous, as the hotel do not accept groups. We had e-mailed the hotel twice to confirm all was ok with the booking, neither time were we advised that the rooms had been cancelled. The hotel could not wait to get us out of their hotel, even though we were a mother a daughter group and our ages ranges were 30-60. Such a shame as this looked a lovely hotel and we really wanted to stay there, so beware, you may turn up to find they have cancelled your booking without telling you!