AQUA Hotel Onabrava & Spa in Santa Susanna
✅ Rooms are spacious, clean, and comfortable with modern design and balconies offering sea views. ✅ Staff are frequently described as friendly, helpful, and professional, especially in the restaurant and reception areas. ✅ Food quality is highly praised, with a wide variety offered at breakfast and dinner buffets and positive remarks about the Mexican restaurant La Pergola. ✅ The kids’ entertainment team receives strong commendations for engaging and upbeat programs, noted as a highlight by families. ✅ Location is convenient for beach access, local shops, and train travel to Barcelona. ❌ Some guests noted that the spa and pool facilities show signs of wear and would benefit from maintenance or updates. ❌ The outdoor pool temperature can be too cold for comfortable swimming during some periods. ❌ The kids’ pool and club areas are described as limited in size, with suggestions for a small water park to improve the family experience. ❌ Air conditioning is not operational outside summer months, leading to discomfort in warmer spring or autumn days. ❌ Some complaints about housekeeping frequency and availability of clean towels, as well as occasional disturbances from smoking on balconies.
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Description
AQUA Hotel Onabrava & Spa is a modern 4-star hotel built in 2001 and renovated in 2012, located on the Costa del Maresme near Santa Susanna. It offers 350 rooms including family and accessible options, spread over two five-story buildings. Guests can enjoy spacious, clean accommodations equipped with balconies, some with sea views. The hotel features a comprehensive kids’ program including clubs for different age groups, a children’s pool, and animation activities. Dining options include two restaurants: an international buffet with show cooking and the Mexican-themed La Pergola. The hotel provides a spa centre with paid facilities such as sauna, hammam, massage, and heated indoor pool, plus free aquarobics and animation. Its infrastructure also supports business events with four conference rooms. Free Wi-Fi and paid parking are available. This hotel is recommended for families and couples seeking a lively atmosphere with easy access to nearby beaches and Barcelona via train.
Location
AQUA Hotel Onabrava & Spa is situated in Santa Susanna, Spain, just 250 meters from the Platja de Santa Susanna public sandy beach. A road, promenade, and railway line lie between the hotel and the beach. The town center is about 300 meters away. The hotel lies 64 km from Barcelona El Prat airport and 35 km from Girona airport. The nearby train station is only 200 meters from the hotel entrance, providing convenient rail connections to Barcelona and Girona, with travel times around 70 minutes to Barcelona. Local amenities such as shops, supermarkets, restaurants, and cafes are within walking distance, including the Atzavara Hotel & Spa café 118 meters away.
Tips
- Book a room with a balcony and sea view for better comfort and views.
- Plan spa visits ahead since access requires additional fees and the facilities may need maintenance.
- Use the nearby train station for convenient day trips to Barcelona; trains run frequently and the journey takes about 70 minutes.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet [Mon - Sun] 08:00-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa, UnionPay, AmericanExpress
- Check in time: 14:00. Check out time: 11:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Garden
- Television in lobby
- Terrace
- All Spaces Non-Smoking (public and private)
- Outdoor furniture
- Non-smoking rooms
- Room service
- Family room
- Cable TV
- Minibar
- Hairdryer
- Flat-screen TV
- Shower/Bathtub
- Wardrobe/Closet
- Linens
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Coffee/tea for guests
- Diet menu (on request)
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Vending machine
- Free Wi-Fi
- Internet
- Airport transportation
- Car rental
- Transfer services
- Spanish
- German
- English
- Italian
- French
- Multi-language staff
- Tour assistance
- Bike rental
- Billiards
- Hiking
- Fishing
- Sun Deck
- Ping-Pong
- Parking
- Garage
- Swimming pool
- Spa tub
- Indoor Pool
- Outdoor pool
- Pool facilities
- Beach/pool towels
- Next to the beach
- Business center
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Windsurfing
- Diving
- Table Tennis
- Fitness facilities
- Solarium
- Massage
- Steam room
- Sauna
- Spa
- First Aid Kit
- Playroom
- Children's playground
- Children swimming pool
- Family/Kid Friendly
- Kids club
- Pets Not Allowed
The hotel is located on second line from the shore.
The nearest beach is located on the distance of 390 m. It takes 6 minutes To the beach!
The distance to the sea is 300 meters
Street view
Video: AQUA Hotel Onabrava & Spa 4*Sup, Santa Susanna, Spain | Holidays In Europe
Map
Reviews
The beach is only a 5 minutes walk and there are a lot of shops, restaurants and supermarkets next to the hotel.
We used the Train to Barcelona (-70 minutes) for a day trip.
Overall we can recommend the hotel and enjoyed our stay.
The entertainment group is by far the best part of this hotel, they are amazing, upbeat and really seem to love what they do, it was the highlight of our time here. This includes the waiters and bar staff, very friendly and great at their job.
The food was also great and specially for dinner diverse enough to not get bored after a week.
The hotel is overall quite clean as are the rooms.
There a couple cons though:
- The facilities need both maintenance and some updates. Both the spa and the pool are showing signs of wear and need some work.
- The pool area is quite limited for kids as is the kids club. The entertainment team make up for this but a small water park for kids would make it much better
Very good animation team.
Basic decoration in the room.
The location was super convenient for everything we needed, and we loved how easy it was to unwind and enjoy the amenities. The breakfast was a highlight – delicious, fresh, and with a wide variety to please everyone in the family. Other meals were good too, but breakfast really stood out.
Overall, this hotel exceeded our expectations in every way. We would definitely go again and highly recommend it to families looking for a relaxing and enjoyable stay on the coast!
More basic than the “so called” 4 star implies! Staff initially unhelpful though manager stepped in during working hours when I complained, and at least compensated for iron
Issues included :
- you have to give a deposit of €20 for iron - cash! If no cash you get charged 3% plus £5 for cash machine! Iron and board were cheap and nasty.
- no tea or coffee or water in room
- they allow smoking on balconies and so can’t leave patio doors to balcony open as stinks of smoke (and **** a lot of the time)
- no aircon for month of April as not cold enough apparently - though we were very hot - especially as couldn’t leave doors to balcony open
- alarm kept us awake for hours one night - someone was smoking in room! Not surprise when they let smokers use balconies!
- buffet breakfast and dinner was mediocre in quality and choice
I had booked a double twin room for four people, expecting adequate sleeping arrangements, but was only provided one bed per room. This created a significant inconvenience, especially for the children in our group who had to share beds. I even offered to pay for an upgrade, but was informed this was not possible—despite the hotel appearing to be largely unoccupied and multiple requests being made.
Additionally, during our stay, the outdoor pool was too cold to use and the beach was not accessible. The quality of the food was disappointing, and I found the front desk staff to be unhelpful and at times discourteous. The rooms themselves were quite small, and the air conditioning was not operational during the spring, which I was told is typical as it’s only turned on during summer months.
To make matters worse, there was a guest smoking cigars on our floor, which filled the hallway with smoke and caused discomfort for my children, who suffer from asthma. This ultimately led us to check out three days early and continue our trip in the city of Barcelona.
******* did not help with my complaints!
POIs near hotel
Cafe and Restaurants near hotel
A special thanks to the receptionist, Alex, who was super friendly and helpful the whole time. He helped us with everything we needed and made us feel welcome right from the start.
Overall, a great experience and we’d happily stay here again.
From the moment we arrived, we felt very welcomed. Reception greeted us warmly and the staff were attentive throughout our stay, providing complimentary water and juices.
There was also a wide variety of food available, both at breakfast and dinner. The quality and selection were excellent, with plenty of options.
The spa facilities were another highlight of our stay, offering the perfect environment to relax and recharge.
I would especially like to highlight Alex’s service, as he assisted us with great kindness and professionalism.
We highly recommend this hotel to anyone looking for a relaxing and enjoyable stay. We would definitely return in the future!
The breakfast and dinner were delicious, with a great variety of food choices. The service was friendly and welcoming.
Special thanks to Alex at the reception for assisting us so warmly and kindly.
The hotel is beautiful and truly perfect for families.
The staff were friendly, welcoming, and very accommodating. We would especially like to commend the receptionist, Alex, who was exceptionally helpful and attentive.
Overall, this is a lovely hotel with a warm and relaxing atmosphere. It is especially great for families, offering comfort, good service, and a good dining.
Frequently asked questions about AQUA Hotel Onabrava & Spa
How far is AQUA Hotel Onabrava & Spa from the nearest beach?
The hotel is 250 meters from the public sandy beach Platja de Santa Susanna, separated by a road, promenade, and railway line.
Are there facilities for children at this hotel?
Yes, the hotel offers a children’s pool, kids’ clubs for ages 4–10 and 11–15, a children’s disco, an animation program, and babysitting services for an additional fee.
Is the spa included in the room price?
No, access to the spa centre with sauna, hammam, massage, and heated indoor pool requires an additional fee.
Can I easily reach Barcelona from the hotel?
Yes, the train station is 200 meters from the hotel entrance, with trains to Barcelona taking about 70 minutes.
Are pets allowed at AQUA Hotel Onabrava & Spa?
No, pets are not allowed at the hotel. Service animals are permitted.
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