ALEGRIA Fenals Mar in Lloret de Mar

Worst Holiday Everrrrrrrrrrrrrrrrrrrrrrr. AVOID this hotel if you want to enjoy your holiday. -PLEASE READ THE REVIEWS. I booked a five days holiday full board. Checking: Straight forward no issues. Room: -Cramped, cleaned to reasonable standard. Positive: Balcony - HIDDEN CHARGES/Deposits you will need to pay Iron €30 Towels€20 Refunded when you check out. Food: Average -The staff are extremely rude and dismissive. Long queues for fresh eggs and omelettes in the mornings. -The sever looked at me and then served the Spanish man who was behind me. My last day I asked the staff at reception to phone me a taxi for the airport. The tax arrived and I noticed he was heading in the wrong direction. I showed him my ticket and questioned if he is heading in the right direction. He assured me that there is only one airport in Barcelona. Later I questioned the duration of the journey. He confirmed that we are heading in the right direction. When I got to the airport it was Barcelona airport the driver charged me £135 euros. I told him that I was in the wrong place. He threatened to call the police. I got to the gates and the security guard confirmed that it was the wrong airport. I should be at Girona airport. It cost me an additional €400 to get home.

I stayed at this hotel for 3 nights with 2 friends for our first girls holiday. The room was good we got a double bed and a single bed - the only issue being little bits of food stuck to the floor which we found on arrival leading to lots of ants. Our hairdryer broke which led to the power in our room going out however the staff replaced it and helped us fix the electricity. The staff at reception were very friendly however the man who works during the night was very rude and disrespectful to us. My friend had been on the balcony one night around 3/4am speaking quietly as the rest of us were sleeping, she was visibly upset and crying as she had received some bad news from home however he shouted up to her rudely asking “who are you?” followed by swearing and telling her you aren’t allowed to speak on the balcony and telling her he’s going to come to the room and break her phone, he then came up to our room and banged aggressively on the door whilst the 3 of us sat and waited for him to leave. The next morning we found a letter highlighting hotel rules stating we may be kicked out due to disrespectful behaviour and after a day out we came back to the room to a notice on the door asking us to contact reception - we explained the situation and the reception staff apologised. The following night we had gone out to the club (after our experience the night before we made sure to arrive silently and go to the room asap), and once we had got inside, the same man began to clap slowly and sarcastically at us with a smug look on his face. For 3 young girls this experience was disturbing and scary for us especially since none of us had done anything wrong in the first place.