Hostal Orsi in L'Arenal

Not good not bad

If you’re a young woman, reconsider staying here
The issues don’t lie with the hidden fees and poor service and the way the manager gave one word answers to everything, the manager for some reason thought it was a good idea to send a strange message to my friend staying with me about how he’s interested in her, how is one meant to feel safe to give this type of man there information when they use it in such a way. The booking was made in my name so he went out of his way to text her number despite us having no rapport and only staying there for a few hours to lie our heads somewhere near the airport. Extremely dangerous of this man to use customer information for personal use and we will be filing a report to the local police. He needs to apologise for this behaviour and this hotel shouldn’t even be allowed to be running. I had to block him also as he decided to message me too, probably in hopes of getting a response from my friend and deleted many messages. Please report this property as my friend is scared as this man obviously has all our information. He will probably read this review and if he does it would be in his best interest to get rid of that info and never try to contact us again.

We didn't even manage to stay overnight. We booked the hotel because it advertised "free cancellation," and we hadn't yet decided. The booking confirmation stated "Free cancellation - 100% non-refundable." Sure enough, we canceled the room, but the money is gone! €315 deducted. It's a shame that there are always such bad apples in tourist areas.

The place is curious, and it would be nice to be clean and give it some maintenance. But the lack of cleanliness, no air conditioning or fan (they give you one upon payment of 15 euros a day), and the general neglect, make it a place not to return to. It's a shame, because the place could be better, simple, but it needs some attention and more cleaning. If you can pay a little more, go somewhere better.

Unexpected charges on site
Which were not described
Instead of €2.20 we paid €4
WiFi password for €1

The windows don't open, you can't close the door from the inside, it doesn't have air conditioning and there are bugs, it's the worst hostel I've ever been in, I don't know how I recommend it even to my worst enemy. The staff has been very rude to my partner and me and they tried to deceive us