Hotel Joya in Benidorm
✅ Multiple guests praised the friendly and helpful staff, highlighting specifically the welcoming front desk service. ✅ Rooms are described as clean with daily housekeeping and fresh towels, contributing to a comfortable stay. ✅ The outdoor pool and jacuzzi were appreciated, as was the proximity to Levante Beach within a 10-minute walk. ✅ Several guests noted the hotel’s quiet and peaceful atmosphere, suitable for relaxation. ✅ Good value for money was mentioned, with some guests enjoying the bar and restaurant food. ❌ Several reviews mentioned the lack of soundproofing in rooms, causing noise issues from neighboring rooms. ❌ Food quality received mixed reviews, with some guests describing it as basic or undercooked and not suitable for all guests. ❌ There were reports of slow check-in processes and understaffed bar service leading to delays. ❌ Maintenance issues were noted, including unfixed plumbing problems and leaks in restaurant and bar areas. ❌ Some guests experienced poor communication due to limited English-speaking staff and felt the hotel was not always welcoming to British visitors.
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Description
Hotel Joya is a 3-star property built in 1970 and renovated in 2008, offering 133 rooms in a single 7-story building. Located in a calm resort area near Benidorm's center, it provides a spacious outdoor pool, restaurant, bar, and facilities such as a solarium and billiards. Rooms range from basic Economy to Deluxe and Suites, many with balconies and pool or city views. The hotel features family-friendly amenities including a children's pool and cots upon request. Services include air conditioning, laundry, currency exchange, and free parking. Guests can expect a straightforward stay with standard comfort, suitable for travelers seeking good value near the beach and city attractions. The hotel operates a 24-hour front desk and offers internet access for a fee. Pets are not allowed, and check-in starts at 13:30.
Location
Hotel Joya is situated 740 meters from Levante Beach, a public sandy shore with paid sunbeds and umbrellas. The hotel lies 434 meters from Parque de l'Aigüera, a linear urban park with summer concerts and fountains. Mercado Municipal de Benidorm, a vibrant local market, is 810 meters away, while Museo Boca del Calvari is at 855 meters. Alicante El Altet Airport (ALC) is about 46 km from the hotel. The hotel’s address is Av. de Andalucía, 2, placing it within walking distance of Benidorm’s old and new town areas, approximately 10-15 minutes on foot.
Tips
- If you prioritize quiet, ask for a room away from noisy neighbors due to limited soundproofing.
- Bring some snacks or plan meals outside if you are sensitive to food quality, as reviews on the hotel restaurant were mixed.
- Arrive prepared for a potentially slow check-in process, especially during busy periods.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, DinersClub, Visa, AmericanExpress
- Check in time: 13:30. Check out time: 11:30.
Services and facilities
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Terrace
- All Spaces Non-Smoking (public and private)
- Smoke Detector
- Accessibility features
- Laundry
- Safe-deposit box
- Luggage storage
- Bar
- Buffet breakfast
- Cafe
- Restaurant
- Vending machine
- Packed Lunches
- Free Wi-Fi
- Internet access
- Spanish
- English
- Billiards
- Sun Deck
- Parking
- Parking nearby
- Swimming pool
- Outdoor pool
- Public beach
- Next to the beach
- Fax and copy machine
- Meeting and presentation facilities
- Solarium
- First Aid Kit
The hotel is located on third line from the shore.
The nearest beach is located on the distance of 740 m. It takes 11 minutes To the beach!
The distance to the sea is 800 meters
Hotel view
Video: Hotel Joya Benidorm 💎 Vacaciones 2020 👙☂️🧳
Map
Reviews
I booked a room at Hotel La Joya. I booked the wrong day. Within a minute, I called the hotel. An employee named Jonathan spoke to him to change the date. He assured me that it was better to cancel and that they would refund my money. However, they neither canceled the room nor refunded me. I've tried to contact them, but haven't received any solution or clear answer.
I feel cheated and robbed.
A total lack of seriousness and commitment to customers. I do not recommend it, and I highly doubt I'll consider this place again.
POIs near hotel
Cafe and Restaurants near hotel
I enjoyed the dinners, but wasn't too happy about coffee and juice at breakfast.
Short walk to the beach and old town.
We had sometimes trouble parking, but on the end find a spot. But I guess, it is a nightmare in the summer.
Mattresses are quite firm but this is personal preference. Booked room for 3 people and had a double bed and a sofa bed (pull out from a chair, which was not that comfortable), which was not in photos or specified in booking from loveholidays. Spoke with a lovely gentleman at reception who upgraded us to a room with two double beds at no extra charge.
Due to the weather the outdoor pool has not been an option. There are a wide variety of spa facilities as well as an indoor heated pool and jacuzzi, but unfortunately hotel guests (as well as non guests) have to pay to use this. When not in the warmer season it would have been nice for the hotel to offer use of the indoor pool free to hotel guests.
The hotel was perfect for travelling with kids. Our room was cleaned every single day and always left spotless and tidy, which made it really comfortable to relax after long days out. The whole hotel felt very well maintained.
The food was amazing throughout the week – plenty of choice for both adults and children, and everything was fresh and tasty. Mealtimes were something we genuinely looked forward to every day.
The atmosphere around the hotel was great, very welcoming and lively without being noisy. The staff were especially friendly and helpful, always smiling and happy to assist with anything we needed, which really made us feel valued as guests.
As a lovely surprise, we were even given a complimentary bottle of champagne, which was a really nice touch and made our stay feel extra special.
Overall, we had a fantastic family holiday and would happily return. We definitely recommend Hotel RH Princesa to anyone travelling with children or looking for a friendly, comfortable and enjoyable stay.
Frequently asked questions about Hotel Joya
How far is Hotel Joya from the beach and what beach facilities are available?
The hotel is 740 meters from Levante Beach, a public sandy beach with paid umbrellas and sun loungers.
Are pets allowed at Hotel Joya?
No, pets are not allowed at Hotel Joya.
Does the hotel provide facilities for families with children?
Yes, the hotel offers a children's pool and cots upon request.
What types of rooms are available at Hotel Joya?
Room types include Economy room, Standard room with various views and balconies, Comfort room, Deluxe room, Junior Suite, Apartment, Studio, and several others as listed.
Is there parking available at the hotel?
Yes, free parking is available on site.
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