Hotel Excelsior in Zermatt
✅ Many guests praised the extremely clean and spacious rooms, with one calling it 'very good for the price'. ✅ The hotel offers stunning views of the Matterhorn, especially from rooms with balconies like Room 122 and the South Suite. ✅ Staff received frequent compliments for being friendly, helpful, and accommodating early check-ins or special requests. ✅ Breakfast was described as simple, generous, and delicious by several reviewers. ✅ Central location close to train station, main street, ski lifts, and restaurants was highlighted repeatedly. ❌ One guest noted the lack of a kettle in the rooms, which they considered a basic necessity. ❌ A reservation included a room without lift access, requiring luggage to be carried upstairs, which was inconvenient. ❌ The hotel building is not new, and some amenities are basic, such as the double bed being two singles pushed together.
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Description
Hotel Excelsior is a family-run 3-star hotel established in 1964 and renovated in 2012, offering 23 rooms with panoramic mountain views in Zermatt. The hotel features a variety of room types including Economy Double, Junior Suite with balcony, and South Suite with balcony and mountain view. Guests can enjoy amenities such as free Wi-Fi, a restaurant, bar with lounge area, ski storage, and bike rentals. The rooms are noted for being spacious and clean, with some offering balconies overlooking the Matterhorn. This hotel combines a central location with practical services like luggage storage and laundry, making it suitable for travelers seeking comfort and convenience at a reasonable price. Pets are allowed upon request, and the atmosphere is described as cozy and friendly by multiple guests.
Location
The hotel is centrally located in the Zermatt resort, just 300 meters from ski lifts and a 5-7 minute walk from the Zermatt train station. It is approximately 255 km from Geneva Airport and 265 km from Zurich Airport. Nearby dining options include Restaurant Pizzeria Ristorante Molino and Zermatterstübli within 200 meters. The main street and Sunnegga train for skiing are also within walking distance. A large supermarket is conveniently located next door, and the hotel sits beside a river, offering calming views from certain rooms.
Tips
- Book a south-facing room with a balcony for the best Matterhorn views.
- If you require a room with lift access, confirm this at booking to avoid stairs with luggage.
- Consider having breakfast early to enjoy the generous buffet before heading out for skiing or sightseeing.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet [Mon - Sun] 07:00-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are allowed on request Fee: Contact the property for details
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, DinersClub, AmericanExpress, JSB, Visa
- Check in time: 15:00. Check out time: 11:00.
Services and facilities
- Elevator/lift
- Smoke-free property
- Heating
- Newspapers
- Garden
- Terrace
- Fire Extinguisher
- All Spaces Non-Smoking (public and private)
- Reception desk
- Bridal suite
- Non-smoking rooms
- Room service
- Family room
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Shower
- Wardrobe/Closet
- Linens
- Toiletries
- Accessibility features
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Breakfast
- Restaurant
- Packed Lunches
- Bottled water (at extra charge)
- Free Wi-Fi
- German
- English
- French
- Hiking
- Sun Deck
- No parking
- Beach/pool towels
- Cycling
- Doctor
- First Aid Kit
- Family/Kid Friendly
- Ski storage
- Skiing
- Pets allowed
Video: Restaurant "La Ferme" Zermatt (Hotel Excelsior)
Map
Reviews
Also no kettle been provided, i guess this is basic requirement. Hope they cN improve on this.
Breakfast simple and nice
The staff super friendly, thumbs up on this!!
Hotel is clean and tidy.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Hotel Excelsior
How far is Hotel Excelsior from the Zermatt train station?
The hotel is about a 5-7 minute walk from the Zermatt train station.
Are pets allowed at Hotel Excelsior?
Yes, pets are allowed on request. Contact the hotel for specific details and fees.
What types of rooms does Hotel Excelsior offer?
Room types include Economy Double room; Single room; Double room; North Double room; South Double room with balcony and mountain view; Deluxe Double room with balcony and mountain view; Junior Suite with balcony; and South Suite with balcony and mountain view.
What breakfast options are available at the hotel?
Breakfast is served as a buffet daily from 7:00 to 10:00 AM. Additional breakfast fees are paid at the property.
Does Hotel Excelsior provide ski storage facilities?
Yes, the hotel offers free ski storage and a safe ski and boot locker room.
