Best Hotels in Zermatt

Some of the best service I’ve ever received anywhere in the world. Staff are friendly and exceptionally helpful. The layout of the hotel and amenities was very convenient. The location close to the gondola is also nice

Excellent service with friendly and attentive staffs

We had a brilliant time celebrating my husbands 50th birthday. The staff were very attentive and ready to help in any way they could. The shuttle cars from the station were great to transport our luggage

Just a short walk from Zermatt train station. Nice indoor pool, spa, foot bath including steam and sauna (nude) facilities. Drop off to train station with its own “taxi” service

From train station pick up, check in, restaurant booking, room services, concierge, bar service, to check out with proper Swiss send off, the whole experience was just amazing

Our family had such a great time and was very memorable. Highly recommend for others when visiting Zermatt, and definitely our choice when visiting next

Highly recommended! Superb 5-star hotel service and first-rate environment. The spa, in particular, is the best we've seen in our travels around the world. The price is absolutely worth it for a summer stay

Every aspect of the hotel's design is top-notch

👨🍳 Poor service attitude There are obvious problems with the service management of the main restaurant. The restaurant manager's service attitude is arrogant. When I asked to order coffee at breakfast, I was refused

We stayed at the Riffelalp 2222 resort in Zermatt, which is regarded as a favorite holiday destination for the European upper class. However, the actual experience was full of problems and far from our expectations

The long intervals between trains severely limit the flexibility of travel and cause great inconvenience to daily diet arrangements. , which makes it almost impossible to return to the hotel on time after dinner

After opening the suitcase, the indoor activity space is severely limited, and it is almost difficult to walk normally. Large items such as ski bags cannot be placed and can only be stored in the ski house

I love it there. The hotel is so close to the station, the staffs are friendly and the room is very nice. The breakfast is also good.

We have the room facing the back of the hotel and it is quiet during the stay. Staffs are helpful and friendly. Breakfast spread was great but not the best

Good to have it as there are not many breakfast choice around Zermatt at 7am

The stay would be ideal if the room included a fan, as it can feel a bit stuffy while sleeping during the summer. The location is convenient, and the kids' club, spa, and pool offer plenty of fun for the children.

Location is just at the main street of shopping. Bucherer and Rolex shop is just opposite the hotel. Very close to train station, breakfast was awesome. Will definitely choose to stay here again in future

Prime location with less than 5mins walk from Zermatt train station. Though it is a boutique hotel but the room designs and facilities are luxury. The room is spacious and clean

Staff are friendly will provided unexpected service, I really surprised to have this kind of experience first time in china, cleaning is good, bed is comfortable and pillow is good.

A wonderful place in Zermatt, you can't go wrong with Le Mirabeau. The service is excellent, and the people are so nice and always helpful. The breakfast is excellent. We will definitely be back!

Location is good. Near Zermatt station. Easy access to town center. Hotel is good. We book a junior suite with stunning Matterhorn view

We love the hotel and wished we could have stayed longer. The view from the balcony of our room gave us a clear view of the Matterhorn. The hotel is easily accessible from the Zermatt train station and the Town centre

The only regret was that we were unable to utilise the sauna and swimming pool facilities due to time constraints. Will highly recommend the hotel to those who are looking for value for money stays whilst in Zermatt

Perfect stay! Staff are polite and helpful. The complimentary afternoon cakes are added bonuses.They offer free transfer from train station to hotel and save the hussles to move the luggages on the road!

The exceptional gentleman at breakfast reception who is everywhere ! Even to give help and advice to the youngsters outside. This is the kind of hotels you cannot find in big cities not in europe nor usa

Very convenient location, attentive staff, amazing spa especially the pool and saunas. Very quiet, great restaurant on site.

We have just had our second stay three week stay in two years at the Christiania & it did not disappoint. We were given a very warm welcome back. The staff are all very attentive, pleasant & helpful

Amazing what looks like a small hotel...but is not...big pool, sauna, all the perks...Great friendly staff...and of course a great view of Matterhorn..very good place to stay in Zermatt

Great hotel, nice clean room, lovely staff and a cracking pool and leisure complex. Five minute walk from the train station but they do have a free shuttle

The breakfast is also excellent — very complete and delicious. What I particularly appreciate is how personally they treat guests and how attentive they are to any special requests you might have

During our short holiday we were able to taste the most tender lamb fillet and tender beef fillet. Nice atmosphere and excellent cuisine!

Great atmosphere, excellent service, beautiful views, and spacious rooms. Overall, it was a fantastic stay with delicious food!

Excellent service. The spa was perfect. Great massage.

Choosing this hotel was a very wise decision; the facilities and service were excellent! The best part is the view of the snow-capped mountains! You can see the golden sunrise directly from your room, which is perfect for lazy people like us, as we don't need to rush to the summit by early train

The wellness area was a highlight, especially after a day exploring Zermatt, with excellent spa facilities that were both relaxing and well organised

The hotel itself is beautifully maintained, combining classic Swiss charm with modern comfort. Our room was spacious, spotlessly clean, and offered breathtaking views of the Matterhorn — truly unforgettable

The bed was a little too soft for my taste (who sleeps well while pregnant, anyway? ;)), but since this is very personal taste, it doesn't detract from the excellent service

the best service ever!!! there‘s no five star hotel in the world with a better service!

Wonderful hotel. Excellent staff and wonderful location. We spent 3 nights and all was wonderful. Truly 5 stars. Breakfast has so many options and again, staff were all amazing.

Excellent stay, wonderful hotel with nice amenities and attentive staff. Note the rooms don’t have air conditioning and it gets pretty warm in August, but you can request a fan

Amazing hotel with great views Great location to explore town and a short walk to the gondolas for Matterhorn. You also get great views of the town. Staff was super friendly and helpful. Will definitely go back again.

The hotel room has a direct view of the Matterhorn. After arriving in Zermatt, you can contact the hotel to pick you up at the train station. Otherwise, it is difficult to find the hotel entrance

Be especially careful when booking a room; the difference is huge The hotel's WELLNESS is very good; but it is best to bring a swimsuit (because other people enter with **) A very good memory in Zermatt

Top hotel. Good location. Good service. Zermatt is a very nice place to stay. This hotel is the best after 20 years that i go to zermatt

Best view over the Matterhorn! There is nothing better than enjoying the view from your room!

The sauna (it's a mixed bath and they said swimsuits aren't allowed, but everyone was wearing them) is of very high quality, and it really helped relieve fatigue. The staff were kind and polite

The location is very convenient; there is a hotel car to pick you up at the station Rich breakfast, delicious service The pictures when booking the room were different from the actual room

The hotel was very helpful and immediately changed the room to the same one in the pictures

Not far from the train station, the room and breakfast room face the Matterhorn directly, the hotel facilities are good, the gym, swimming pool, outdoor pool, spa are complete, there is also ski equipment rental in the basement, 15% discount for guests

The hotel staff is also very good and enthusiastic! The hotel's supporting facilities are great, with indoor/outdoor hot springs that can be used after 1pm

Let's talk about the advantages first: a great view of the Matterhorn, you can see it from the terrace, and you can also see it when you have breakfast in the restaurant, the view is very good

The huge Matterhorn seemed just outside my balcony room. The iconic view changed form before sunrise to after sunset. The restaurant served good meals with nice staff

Everything was perfect. Service was great. Rooms are new. Spa has the best view around. Recommend this hotel 100%

This hotel is a treasure hotel I recently found in Switzerland!! The location of the hotel is super good

Overall excellent, beautiful hotel, great rooms, incredible views, generally good service. Special mention to the spa that is spotless and exceptionally maintained

The atmosphere is elegant yet warm, stylish yet cozy — completely our aesthetic. It feels exclusive but never pretentious, refined yet incredibly welcoming. The service throughout the hotel is outstanding

We spent a wonderful week at Chalet Hotel Schönegg and it was an excellent all-round stay. The staff are genuinely friendly and welcoming, creating a relaxed, homely atmosphere from the moment you arrive

A great option for anyone looking for a cosy, well-run ski hotel with excellent hospitality

Traveling with a baby can sometimes feel stressful, but here it felt effortless. This is not just a hotel — it’s a full experience. Luxury, warmth, design, gastronomy, and heartfelt hospitality all combined in one place

The cuisine is refined, beautifully presented, and full of flavor. Every dish felt carefully composed. A very special mention goes to Paul, the sommelier — he immediately understood our taste and guided us perfectly

The hotel is absolutely spectacular. The location is perfect, the rooms are very comfortable, the spa is well-equipped, the breakfast has absolutely everything, and the shuttle service is punctual

I stayed at the Design Matterhorn room for four nights with half board package. It was the best experience during my trip to Switzerland. The room was spacious with spectacular view

A fantastic hotel with wonderful staff, food and amenities. We were beautifully taken care of. High standards of room, great wellness area. The chef catered for my dietary requirements to such a high level it amazed me

Our stay at the Europe Hotel was perfect! My daughter and I were here to ski for the first time and we loved everything about this hotel. The room was beautiful, cozy and modern with a great view from the balcony

It had separate shower and bathtub, quite unusual in Switzerland hotels. The hotel offered rich buffet breakfast and different dinner dishes everyday. That was considerate for people who stayed longer

I especially loved the breakfast spread — fresh, delicious, and the perfect start to the day. The location is ideal too: close to the town center yet wonderfully peaceful

The service is quite good, but on the last occasion I found they weren’t very attentive and they didn’t even have available basic liquors for making simple cocktails like, for example; a Negroni

Absolutely perfect in every aspect. Staff were amazing, location is the best, the spa is gorgeous. A real treat to stay in such a meticulously maintained historic hotel. 5 stars +

We were lucky enough to experience a truly magical Swiss Christmas, complete with snow-dusted mountains, festive charm, and an atmosphere that felt straight out of a fairytale. We honestly couldn’t have asked for more

Absolutely unforgettable doesn’t even begin to cover our stay at Hotel Zermatterhof. From the moment we arrived, the staff went above and beyond in every possible way, warm, attentive, and genuinely caring

This is one of those properties that you would have regretted not having booked if you stayed somewhere else. It is hard to beat this hotel due its proximity to everything and amazing customer service.

The location is nothing short of breathtaking. Set in the heart of Zermatt and surrounded by stunning Alpine scenery, it felt like stepping into a postcard, especially at Christmas

The quality of the restaurant is very good, and the room you stay in can also see the Matterhorn, which is great! After checking out, there was a free shuttle to take our luggage to the train station. Highly recommended.

For a truly memorable stay in Zermatt, look no further than the Traditional Julen Hotel. We travelled throughout Switzerland, and the view from our Matterhorn room was hands down the best we experienced

The food is excellent, though the space is a little on the cozy (some might say claustrophobic) side. Don't let that deter you, though - the culinary experience is well worth it

They also proactively reminded me about the temperature difference and how to operate some room facilities (such as the air conditioner). The air conditioner is operated via the TV, which is indeed a bit inconvenient

The front desk staff were very welcoming! I asked many questions, such as where to see the black-faced sheep, how to get to some attractions, and shuttle bus schedules, and the staff answered them all patiently

Overall, the Traditional Julen Hotel is a fantastic choice. Splurge on the Matterhorn room for an unforgettable view, and rest assured knowing you'll be taken care of by a truly exceptional team

The location is superb, with private access to the Matterhorn Glacier Express gondolas (via private access elevator, steps from the private ski room). The rooms are terrific, comfortable and luxurious

Junior suites are spacious with great Matterhorn views. Staff was very helpful throughout the stay. Breakfast was terrific and plentiful and they offer baggies and bread for take away sandwhiches

The Swiss charm, decor and warmth are experienced throughout the hotel at every turn. We had the most glorious unobstructed view of the Matterhorn, as do most rooms

We had no problems accessing the town centre via a lovely 10-15 scenic walk. Thank you to all for a wonderful stay - we will certainly return as often as possible!

The pool, wellness and spa centre is a real treat and so needed after a full day of activities. The breakfast is classic continental with hot orders upon request

Best part is the hotel has its own exclusive elevator to the gondola station. Berghof is one of the best examples of a Swiss family owned/run hotel in Zermatt

Very good service good breakfast and best view

We researched quite a few and decided this was our best bet - if we picked the Matterhorn view room - which we did We were not disappointed! The hotel itself is in a great location within walking distance of all of the shops and restaurants just down the hill from the beautiful church whose bells ring regularly

They picked us up at the train station and also took us back when we left. They gave us good recommendations on places to eat. All in all our 3 night stay at the Alalin was exactly what we had hoped!

There is an attractive reception area combined with a bar area, where they serve drinks and snacks in the evening. They have a fitness room and an excellent Spa , which we used and enjoyed

Our main priority in finding a good hotel in Vermont was one that had a view of the Matterhorn

But In addition the hotel itself is completely charming, the service is friendly warm and welcoming, It has a very nice aroma when you walk in …they told us it was the wood and there is typical Swiss woodwork everywhere

A very good hotel. Clean, with very good location. Reasonably priced considering the neighborhood. The breakfast was also very good.They even gave me a complimentary Swiss chocolate bar on my way out!

Amazing hotel and great location! We stayed here for 2nights in September 2025. Short walk from the train station. Highly recommend a room facing the Matterhorn! Breakfast was well worth it.

Absolutely outstanding stay at Hotel Zermama. With its boutique vibes you really feel like a valued guest. Fondue on the balcony is great, views of the Matterhorn are incredible, the faux fur robes are 10/10 warm

Upon arrival early afternoon, no one was at reception to check us in - we spoke to a guy in the restaurant. Although he was very friendly and helped us out

It’s literally across from the mountain cable car for skiing. Roberto went above and beyond with his hospitality and helpfulness

Zermama was a great little spot for our short stay in Zermatt. Excellent location, only a few minutes walk to the train station (including Gornergrat scenic train) and with an awesome view of the Matterhorn

Yikes! Maybe it wouldn’t be so bad, but we slept with the balcony doors open because the hotel keeps the heat on high and you can’t co trim your room temperature, so opening doors is the only way to cool off

It’s not terribly loud and with earplugs I was fine, and I’m a light sleeper. But this hotel is also one block from the church and those church bells go off at 7am everyday

A hotel with a great selection of restaurants and my favourite pub in Zermatt. The food is good and they have a decent selection of wines. Service is fast and efficient

Rooms are super clean, they all seem to have balconies. 6 min walk from the train station, 7 min walk to Sunnegga lift, 11 min walk to Matterhorn lift

They ask you how your ski was when you return and seem to genuinely be interested. The hotel gets a 10% discount on ski rentals at the place attached to the hotel, I believe it’s called Mountain Sports

This hotel is right on the Main Street with all of the shops, restaurants, and bars. The only downfall is that you’ll hear the bass of the nightclub until 5am or so from your room

Here is so good! They upgraded our room. The room is spacious and clean. It takes only 7mins from the station. Also the breakfirst was really nice.

The hotel has a great ambiance and a spa. The service and breakfast were also quite good. They even offer a shuttle service to the train station.

They even have a jacuzzi – I really regretted not bringing a swimsuit! As it was raining, we made good use of their transfer service to the station, and we were so pleased with their friendly and accommodating welcome

The hotel is conveniently located near the train station, and they can arrange transfers for guests. The facilities are excellent, with most being complimentary

Amazing hotel, just few minutes from train station. Really enjoyed the spa and the swimming pool

The location is excellent, very close to Zermatt station, and having a supermarket nearby was incredibly convenient

A wonderful stay! Very warm, friendly and helpful staff. Spacious room with comfortable beds. Our room had a good view of Matterhorn. The restaurant next door, Spycher, is excellent. Easy walking to the train stations

I paid extra on the day and was upgraded to a mountain view room! It was a sudden request, but they were happy to accommodate. The room had a terrace with a beautiful view of the Matterhorn

I was treated very well throughout my 1 night stay. I found the staff very kind and helpful. My room was perfect. I would be happy to stay here again.

You can see the Matterhorn from your room!! It was clean and we had a great time. The breakfast buffet was also delicious.

Great location. Beautiful view of Matterhorn. Friendly service.

The room was well-cleaned, and the facilities seemed relatively new. Even though I'm a bit of a clean freak, I was very satisfied! The interior was woody and relaxing. I'd like to stay at this hotel again!

Being upgraded by the hotel, it is an excellent experience. The location is good which is next to the train station. The breakfast is also delicious as well. I will choose this hotel again if I visit Zermatt again.

The hotel is retro and the bar is very nice! It's very close to the train station, just a five-minute walk. The front desk service is OK, not bad. The facilities are a bit old, but well maintained and clean

It’s the location Super hard bed but the LOCATION….SUPERB. Boutique hotel that offered a perfectly sized solo room however the bed was too firm for me. But again the LOCATION …. Superb.

Great Hotel with easy walk to the train station Staff very friendly and food great Highly reccomend

wonderful hotel with elegance decoration! Will come again with my family

I slept very comfortably! The view outside the window is OK