Best Hotels in Zermatt

Some of the best service I’ve ever received anywhere in the world. Staff are friendly and exceptionally helpful. The layout of the hotel and amenities was very convenient. The location close to the gondola is also nice

Excellent service with friendly and attentive staffs

We had a brilliant time celebrating my husbands 50th birthday. The staff were very attentive and ready to help in any way they could. The shuttle cars from the station were great to transport our luggage

Just a short walk from Zermatt train station. Nice indoor pool, spa, foot bath including steam and sauna (nude) facilities. Drop off to train station with its own “taxi” service

From train station pick up, check in, restaurant booking, room services, concierge, bar service, to check out with proper Swiss send off, the whole experience was just amazing

Our family had such a great time and was very memorable. Highly recommend for others when visiting Zermatt, and definitely our choice when visiting next

I love it there. The hotel is so close to the station, the staffs are friendly and the room is very nice. The breakfast is also good.

We have the room facing the back of the hotel and it is quiet during the stay. Staffs are helpful and friendly. Breakfast spread was great but not the best

Good to have it as there are not many breakfast choice around Zermatt at 7am

The stay would be ideal if the room included a fan, as it can feel a bit stuffy while sleeping during the summer. The location is convenient, and the kids' club, spa, and pool offer plenty of fun for the children.

Location is just at the main street of shopping. Bucherer and Rolex shop is just opposite the hotel. Very close to train station, breakfast was awesome. Will definitely choose to stay here again in future

Prime location with less than 5mins walk from Zermatt train station. Though it is a boutique hotel but the room designs and facilities are luxury. The room is spacious and clean

Highly recommended! Superb 5-star hotel service and first-rate environment. The spa, in particular, is the best we've seen in our travels around the world. The price is absolutely worth it for a summer stay

Every aspect of the hotel's design is top-notch

👨🍳 Poor service attitude There are obvious problems with the service management of the main restaurant. The restaurant manager's service attitude is arrogant. When I asked to order coffee at breakfast, I was refused

We stayed at the Riffelalp 2222 resort in Zermatt, which is regarded as a favorite holiday destination for the European upper class. However, the actual experience was full of problems and far from our expectations

The long intervals between trains severely limit the flexibility of travel and cause great inconvenience to daily diet arrangements. , which makes it almost impossible to return to the hotel on time after dinner

After opening the suitcase, the indoor activity space is severely limited, and it is almost difficult to walk normally. Large items such as ski bags cannot be placed and can only be stored in the ski house

The service is quite good, but on the last occasion I found they weren’t very attentive and they didn’t even have available basic liquors for making simple cocktails like, for example; a Negroni

Absolutely perfect in every aspect. Staff were amazing, location is the best, the spa is gorgeous. A real treat to stay in such a meticulously maintained historic hotel. 5 stars +

We were lucky enough to experience a truly magical Swiss Christmas, complete with snow-dusted mountains, festive charm, and an atmosphere that felt straight out of a fairytale. We honestly couldn’t have asked for more

Absolutely unforgettable doesn’t even begin to cover our stay at Hotel Zermatterhof. From the moment we arrived, the staff went above and beyond in every possible way, warm, attentive, and genuinely caring

This is one of those properties that you would have regretted not having booked if you stayed somewhere else. It is hard to beat this hotel due its proximity to everything and amazing customer service.

The location is nothing short of breathtaking. Set in the heart of Zermatt and surrounded by stunning Alpine scenery, it felt like stepping into a postcard, especially at Christmas

Close to station. Good service. Love the breakfast. Sadly not kettle and tea bag provided in the room.

The resort has a brand new feel overall. It's super close to the train station, just a 5-minute walk, which makes getting to the Matterhorn really convenient. Plus, it's closer to the viewpoint than other hotels

Has a pleasant stay at this hotel during my trip to Switzerland. The location was very good and convenient, the views were beautiful, and the room was clean. The service was also okay overall

The hotel was quite good, and the check-in experience was excellent. It's close to the train station, and the room was spacious.

Booked room with Matterhorn view. Luckily, I can see blue hour and golden hour in the last dawn. Breakfast is excellent. Staff are nice and friendly.

It was a comfortable stay and a good experience

Being upgraded by the hotel, it is an excellent experience. The location is good which is next to the train station. The breakfast is also delicious as well. I will choose this hotel again if I visit Zermatt again.

The hotel is retro and the bar is very nice! It's very close to the train station, just a five-minute walk. The front desk service is OK, not bad. The facilities are a bit old, but well maintained and clean

It’s the location Super hard bed but the LOCATION….SUPERB. Boutique hotel that offered a perfectly sized solo room however the bed was too firm for me. But again the LOCATION …. Superb.

Great Hotel with easy walk to the train station Staff very friendly and food great Highly reccomend

wonderful hotel with elegance decoration! Will come again with my family

I slept very comfortably! The view outside the window is OK

Staff are friendly will provided unexpected service, I really surprised to have this kind of experience first time in china, cleaning is good, bed is comfortable and pillow is good.

A wonderful place in Zermatt, you can't go wrong with Le Mirabeau. The service is excellent, and the people are so nice and always helpful. The breakfast is excellent. We will definitely be back!

Location is good. Near Zermatt station. Easy access to town center. Hotel is good. We book a junior suite with stunning Matterhorn view

We love the hotel and wished we could have stayed longer. The view from the balcony of our room gave us a clear view of the Matterhorn. The hotel is easily accessible from the Zermatt train station and the Town centre

The only regret was that we were unable to utilise the sauna and swimming pool facilities due to time constraints. Will highly recommend the hotel to those who are looking for value for money stays whilst in Zermatt

Perfect stay! Staff are polite and helpful. The complimentary afternoon cakes are added bonuses.They offer free transfer from train station to hotel and save the hussles to move the luggages on the road!

The hotel rooms and services are very good. The front desk service is very good. They will take you to see where the different facilities are before check-in. The luggage is also delivered to the room by a special person

Resort La Ginabelle was absolutely amazing! Great location, wonderful staff, clean rooms and common areas, and one of the best breakfasts I've ever had included with a stay

They even put out table with great treats in the lounge every day for those who return from skiing. Even the ski room, lockers, and spa area was a perfect 10

I will definitely stay here again if I ever come back to Zermatt

It's not far from Zermatt train station and the shopping street. The rooms are spacious and clean. The breakfast experience was excellent, with a wide variety of choices and a fantastic dining environment.

This is hands down one of the best hotels we’ve stayed at. The breakfast buffet is epic and the spa is very well appointed with multiple pools and sauna options

The bed was a little too soft for my taste (who sleeps well while pregnant, anyway? ;)), but since this is very personal taste, it doesn't detract from the excellent service

the best service ever!!! there‘s no five star hotel in the world with a better service!

Wonderful hotel. Excellent staff and wonderful location. We spent 3 nights and all was wonderful. Truly 5 stars. Breakfast has so many options and again, staff were all amazing.

Excellent stay, wonderful hotel with nice amenities and attentive staff. Note the rooms don’t have air conditioning and it gets pretty warm in August, but you can request a fan

Amazing hotel with great views Great location to explore town and a short walk to the gondolas for Matterhorn. You also get great views of the town. Staff was super friendly and helpful. Will definitely go back again.

The hotel room has a direct view of the Matterhorn. After arriving in Zermatt, you can contact the hotel to pick you up at the train station. Otherwise, it is difficult to find the hotel entrance

The room is spacious with good shower and balcony with view. Spa area is excellent and very clean offering drinks and snacks. Breakfast was good with a wide selection. Bar in the evening friendly.

Complimentary transport pick up from train station. Very good breakfast. Nice jacuzzi & indoor pool.

Free mini bar, good location to watch Matterhorn ! Wonderful breakfast, SPA !

There are many good things about this hotel. If you plan to ski in Sunnegga then the location is excellent just 1min walk from the telecabin

Renovation ongoing right now and a bit noisy at the moment others all good

Facilities - First of all, this is a very high-end hotel, so the facilities are generally good. - The minibar is free, so you don't need to purchase water or other drinks separately

Not far from the train station, the room and breakfast room face the Matterhorn directly, the hotel facilities are good, the gym, swimming pool, outdoor pool, spa are complete, there is also ski equipment rental in the basement, 15% discount for guests

The hotel staff is also very good and enthusiastic! The hotel's supporting facilities are great, with indoor/outdoor hot springs that can be used after 1pm

Let's talk about the advantages first: a great view of the Matterhorn, you can see it from the terrace, and you can also see it when you have breakfast in the restaurant, the view is very good

The huge Matterhorn seemed just outside my balcony room. The iconic view changed form before sunrise to after sunset. The restaurant served good meals with nice staff

Everything was perfect. Service was great. Rooms are new. Spa has the best view around. Recommend this hotel 100%

This hotel is a treasure hotel I recently found in Switzerland!! The location of the hotel is super good

Overall excellent, beautiful hotel, great rooms, incredible views, generally good service. Special mention to the spa that is spotless and exceptionally maintained

The atmosphere is elegant yet warm, stylish yet cozy — completely our aesthetic. It feels exclusive but never pretentious, refined yet incredibly welcoming. The service throughout the hotel is outstanding

We spent a wonderful week at Chalet Hotel Schönegg and it was an excellent all-round stay. The staff are genuinely friendly and welcoming, creating a relaxed, homely atmosphere from the moment you arrive

A great option for anyone looking for a cosy, well-run ski hotel with excellent hospitality

Traveling with a baby can sometimes feel stressful, but here it felt effortless. This is not just a hotel — it’s a full experience. Luxury, warmth, design, gastronomy, and heartfelt hospitality all combined in one place

The cuisine is refined, beautifully presented, and full of flavor. Every dish felt carefully composed. A very special mention goes to Paul, the sommelier — he immediately understood our taste and guided us perfectly

Hygiene: There is room for improvement Environment: Very good Service: Nothing to say! All service staff are fully supportive! It's a pity that the room is full the next day and I can't extend my stay

An unforgettable experience as the hotel welcomed us warmly with some champagne, and even gave us a room with a magnificent view of the matterhorn. Will definitely recommend!

The staff on duty who helped carry the luggage were also very satisfied and gave us a lot of support! Facilities: Very good. You can see the mountain view from the room

Excellent view facing Matterhorn.  Staff are friendly, efficient and effective. Located next to cable car station

The sheep come down to the road around 4:30 pm and walk towards the pedestrian street, which is a good spot for taking photos

Very nice hotel, good value for money. The hotel design is pretty good and the service is very good. The location is very close to a cable car station, making it easy to go up the mountain

The hotel is absolutely spectacular. The location is perfect, the rooms are very comfortable, the spa is well-equipped, the breakfast has absolutely everything, and the shuttle service is punctual

I stayed at the Design Matterhorn room for four nights with half board package. It was the best experience during my trip to Switzerland. The room was spacious with spectacular view

A fantastic hotel with wonderful staff, food and amenities. We were beautifully taken care of. High standards of room, great wellness area. The chef catered for my dietary requirements to such a high level it amazed me

Our stay at the Europe Hotel was perfect! My daughter and I were here to ski for the first time and we loved everything about this hotel. The room was beautiful, cozy and modern with a great view from the balcony

It had separate shower and bathtub, quite unusual in Switzerland hotels. The hotel offered rich buffet breakfast and different dinner dishes everyday. That was considerate for people who stayed longer

I especially loved the breakfast spread — fresh, delicious, and the perfect start to the day. The location is ideal too: close to the town center yet wonderfully peaceful

Good service and breakfast; good value for Zermatt and not too far from the station. A bit far from the lifts, but you get what you pay for.

Not really a four star. Room is very dark and old

Good location and very clean staff friendly.everything is good

Fantastic little hotel in the heart of Zermatt. The main lady (the owner I believe?) is an absolute delight, she makes you feel like home absolutely. She also has a fierce eye for detail (watch her running the breakfast)

The room and staff were first class. Baggage storage, completed check in so we could easily get keys when we returned from day out. Wished we could of enjoyed the place longer than the 1 night

SO BEAUTIFUL & we got a free upgrade upon arrival..🥹 Nice view, high level & super cosy environment, HUGE ROOM!! Would love to stay here again the next time I visit!

The quality of the restaurant is very good, and the room you stay in can also see the Matterhorn, which is great! After checking out, there was a free shuttle to take our luggage to the train station. Highly recommended.

For a truly memorable stay in Zermatt, look no further than the Traditional Julen Hotel. We travelled throughout Switzerland, and the view from our Matterhorn room was hands down the best we experienced

The food is excellent, though the space is a little on the cozy (some might say claustrophobic) side. Don't let that deter you, though - the culinary experience is well worth it

They also proactively reminded me about the temperature difference and how to operate some room facilities (such as the air conditioner). The air conditioner is operated via the TV, which is indeed a bit inconvenient

The front desk staff were very welcoming! I asked many questions, such as where to see the black-faced sheep, how to get to some attractions, and shuttle bus schedules, and the staff answered them all patiently

Overall, the Traditional Julen Hotel is a fantastic choice. Splurge on the Matterhorn room for an unforgettable view, and rest assured knowing you'll be taken care of by a truly exceptional team

Breakfast buffet was great with good quality bread and many other delicious things, one can prepare one's preferred fresh juice and crepe

Has a pleasant stay at this hotel during my trip to Switzerland. The location was very good and convenient, the views were beautiful, and the room was clean. The service was also okay overall

Location is excellent. Short walk to Train station, rail to the mountains, supermarket and main shopping street Took the room facing the Matterhorn and view is very nice. Room included simple breakfast

The hotel is okay but the service was not very good. Free shuttle service was not provided and the kettle was not available inside the room.

It was a comfortable stay and a good experience

The hotel gave us a free upgrade during our stay and the view from the balcony was amazing! The pool and sauna facility looked great but didnt had a chance to try. Highly recommend this hotel going to Zermatt!

Very good service good breakfast and best view

We researched quite a few and decided this was our best bet - if we picked the Matterhorn view room - which we did We were not disappointed! The hotel itself is in a great location within walking distance of all of the shops and restaurants just down the hill from the beautiful church whose bells ring regularly

They picked us up at the train station and also took us back when we left. They gave us good recommendations on places to eat. All in all our 3 night stay at the Alalin was exactly what we had hoped!

There is an attractive reception area combined with a bar area, where they serve drinks and snacks in the evening. They have a fitness room and an excellent Spa , which we used and enjoyed

Our main priority in finding a good hotel in Vermont was one that had a view of the Matterhorn

But In addition the hotel itself is completely charming, the service is friendly warm and welcoming, It has a very nice aroma when you walk in …they told us it was the wood and there is typical Swiss woodwork everywhere

Yikes! Maybe it wouldn’t be so bad, but we slept with the balcony doors open because the hotel keeps the heat on high and you can’t co trim your room temperature, so opening doors is the only way to cool off

It’s not terribly loud and with earplugs I was fine, and I’m a light sleeper. But this hotel is also one block from the church and those church bells go off at 7am everyday

A hotel with a great selection of restaurants and my favourite pub in Zermatt. The food is good and they have a decent selection of wines. Service is fast and efficient

Rooms are super clean, they all seem to have balconies. 6 min walk from the train station, 7 min walk to Sunnegga lift, 11 min walk to Matterhorn lift

They ask you how your ski was when you return and seem to genuinely be interested. The hotel gets a 10% discount on ski rentals at the place attached to the hotel, I believe it’s called Mountain Sports

This hotel is right on the Main Street with all of the shops, restaurants, and bars. The only downfall is that you’ll hear the bass of the nightclub until 5am or so from your room

A very good hotel. Clean, with very good location. Reasonably priced considering the neighborhood. The breakfast was also very good.They even gave me a complimentary Swiss chocolate bar on my way out!

Amazing hotel and great location! We stayed here for 2nights in September 2025. Short walk from the train station. Highly recommend a room facing the Matterhorn! Breakfast was well worth it.

Absolutely outstanding stay at Hotel Zermama. With its boutique vibes you really feel like a valued guest. Fondue on the balcony is great, views of the Matterhorn are incredible, the faux fur robes are 10/10 warm

Upon arrival early afternoon, no one was at reception to check us in - we spoke to a guy in the restaurant. Although he was very friendly and helped us out

It’s literally across from the mountain cable car for skiing. Roberto went above and beyond with his hospitality and helpfulness

Zermama was a great little spot for our short stay in Zermatt. Excellent location, only a few minutes walk to the train station (including Gornergrat scenic train) and with an awesome view of the Matterhorn