Hotel Walliserhof Zermatt in Zermatt

Disappointing stay – unfriendly service, unwelcoming attitude toward outside food, poor soundproofing, and not worth the price (about USD 600 per night).

For a hotel charging around USD 600 per night, I expected much better service and professionalism.

The most disappointing part of our stay was the way we were treated by a staff member.

Before making instant noodles, we politely asked the front desk for hot water. We were told that eating in the room was not allowed, but that we could eat in the breakfast area instead. We followed those instructions exactly.

A few minutes later, another staff member came over and told us we should eat at the hotel’s restaurant, at another restaurant in town, or outside on the balcony instead. He even said that seeing us eat instant noodles “broke his heart.” We found this comment unnecessary, inappropriate, and disrespectful, especially since we were only following the instructions given by the front desk.

When I expressed that I was upset by the way we were being spoken to, he insisted that he was “being friendly.” Unfortunately, that was not how it came across. Instead of feeling welcomed, we felt embarrassed, judged, and humiliated in front of others.

I fully respect that every hotel has its own policies regarding outside food. However, what I cannot accept is being instructed by the front desk to eat in the breakfast area, then being criticized for following those very instructions. This was not a policy issue—it was a hospitality issue.

Other issues worth mentioning:

* The hotel is not welcoming toward guests who bring outside food.
* The soundproofing is poor. The hotel is very close to the main street, and noise continues until late at night, making it difficult to sleep.
* Our room had a noticeably sloping floor. Guests who are sensitive to uneven floors or prone to dizziness may find it uncomfortable.
* The lobby and common areas had a persistent strong smell of fermented cheese, which we found quite unpleasant.
* The spa is extremely small. The pool is only about the size of a bathtub and is far from what most people would expect from a hotel at this price.

Overall, despite its convenient location, the unfriendly service, inconsistent communication, poor soundproofing, uncomfortable room, unpleasant smell in the common areas, and disappointing facilities made this one of the most disappointing hotel stays we have experienced. At approximately USD 600 per night, it simply did not deliver the level of hospitality or value we expected.