Pullman Phuket Karon Beach Resort ex. Hilton Phuket Arcadia Resort in Karon
✅ Numerous large and shaded swimming pools across the expansive grounds, praised for comfort and cleanliness ✅ Friendly and attentive staff who quickly address issues like room upgrades or special requests ✅ Well-maintained gardens and a peaceful atmosphere within the resort ✅ Varied dining options on-site, including a Thai restaurant with highly recommended food ✅ Good facilities for families, including a children’s playroom, pool, and nanny services on request ✅ Wheelchair accessibility with staff support and suitable rooms available ✅ Spa services with positive guest experiences, particularly massages ❌ Check-in process can be slow and occasionally complicated by booking issues ❌ Some rooms are dated with inconsistent views, requiring guests to request changes ❌ Breakfast quality and variety received mixed feedback, with some guests finding it limited ❌ Transportation off-site is inconvenient, with shuttle services needed to reach the main entrance and taxis sometimes hard to get ❌ The large size of the resort can make exploring difficult and may lack a personal atmosphere ❌ Certain facilities like pickleball courts close early and some housekeeping services require requests ❌ Balcony safety concerns for families with young children due to large gaps
Rooms and prices
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Description
Pullman Phuket Karon Beach Resort, formerly Hilton Phuket Arcadia Resort, is a large five-star resort built in 1987 and renovated in 2004, offering 665 rooms across several wings including Andaman, Saitong, and Lotus. The resort spans 303,500 m² featuring extensive grounds with three outdoor pools, freshwater lagoons, tennis and squash courts, and a well-equipped fitness center. You’ll find three restaurants and five bars on-site, along with a spa and beauty center, business facilities including 14 conference rooms for up to 1200 guests, and a children’s area with a playground and pool. The rooms vary from Superior to Presidential Suites, with options for garden or sea views. The resort is well-suited for families, couples, and business travelers, combining recreational facilities with meeting spaces. Practical services include 24-hour reception, express check-in, laundry, and Wi-Fi access (paid in the lobby).
Location
Located in the heart of Karon Bay, the resort sits just 40 meters across the road from the public sandy Karon Beach. It is 30 km from Phuket International Airport and 11 km from Patong’s center, offering a quieter alternative while still close enough to popular attractions. The hotel grounds include lush tropical gardens and are close to local shops and eateries, though some reviews note it’s about a 10-minute walk to the nearest 7-Eleven and restaurants. Crossing to the beach is facilitated by a guarded crossing for safety. The location balances beach access with a spacious resort environment.
Tips
- Request a high-floor sea view room if you want unobstructed views and confirm this upon arrival.
- Be prepared for a deposit at check-in and carry cash or credit card accordingly.
- Use the guarded crossing to access Karon Beach safely and consider the shuttle service within the resort to move between buildings quickly.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs and extra beds can be added. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Western, Chinese Buffet [Mon - Sun] 07:00-11:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required The deposit is determined based on the duration of your stay. The charge is THB 1,500.00 (approx. US$46.14) per night. This property accepts cash and credit cards The deposit will be returned to the original account of payment on the day of check-out.
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: UnionPay, JSB, Visa, MasterCard, AmericanExpress
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Computer
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Chapel
- Garden
- Terrace
- Private check-in/check-out
- Bridal suite
- Non-smoking rooms
- Soundproof rooms
- Room service
- Fridge
- Family room
- VIP room amenities
- Indoor Fireplace
- Smoke Detector
- Cable TV
- Minibar
- Hairdryer
- Flat-screen TV
- Shower/Bathtub
- Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Iron and board
- Ironing
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Snack bar
- Bottled water (at extra charge)
- Kettle
- Free Wi-Fi
- Internet
- Shuttle
- Airport transportation
- Transfer services
- Russian
- English
- Multi-language staff
- Chinese
- Tour assistance
- Billiards
- Picnic area
- Sun Deck
- Ping-Pong
- Parking
- Water park
- Swimming pool
- Outdoor pool
- Beach facilities
- Water fun
- Water sport facilities
- Pool facilities
- Beach/pool towels
- Next to the beach
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Tennis court
- Fitness facilities
- Yoga
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- Playroom
- Babysitting and childcare
- Children's playground
- Children swimming pool
- Family/Kid Friendly
- Pets Not Allowed
The hotel is located on first line from the shore.
The nearest beach is located on the distance of 40 m. It takes 1 minute To the beach!
Hotel territory virtual tour
Video: Hilton Phuket Arcadia Resort & Spa SHA Plus Karon Beach
Map
Reviews
We had two rooms. Managed an upgrade (without requesting one), due to plumbing issues in our room. Nice that this was Forth coming without a request. The room upgrade in A Tower was far superior with a more contemporary room than the other which was dated and a long way from the breakfast restaurant.
Staff were all nice, but being a big resort it lacks the soul of our earlier accommodation. At first we didn't like it, but over 6 nights the accommodation and it's position grew on us and we really enjoyed our stay.
The highlight for me was pools aplenty! Big pools in many locations and some with excellent shade. Good waiter service by the pool throughout the day with reasonable prices.
Now for a few negatives:
Our check-in was quite unpleasant. We had changed the guest name mid-booking and notified the hotel via Ctrip, but there was a communication breakdown between the hotel and Ctrip, leading to us not being able to check in. This left me and my family extremely frustrated, especially in the middle of the day. I even had to make several long-distance calls to sort it out. However, the Ctrip staff resolved it promptly, so kudos to them!
The hotel isn't very close to a 7-Eleven or restaurants; it usually takes about a 10-minute walk.
The two complimentary bottles of water provided by the hotel weren't great; you could tell they had a high calcium content.
The service staff were polite and friendly. Check-in was a bit slow, but any issues were addressed promptly, which was reassuring. There's a wide variety of dining options, and the food tastes good. Breakfast offers a rich selection, catering to different preferences.
The pool and beach experience were a big plus. The seaside atmosphere is very relaxing, perfect for a laid-back vacation. The location is also quite convenient, making it easy to get around and explore.
The only minor drawback is that some facilities require a short wait during peak hours, but overall, the positives far outweigh the negatives. It offers good value for money and is recommended for those looking for a quiet, comfortable getaway.
The hotel has several swimming pools, which makes it very easy to find a quiet spot to enjoy the day 🌊🏝️ There are also many dining options inside the resort, so you can try different types of food without leaving the hotel.
One of the highlights of our stay was the spa experience 🧖♀️✨ They offer special packages for couples, and the massage was absolutely spectacular. It was one of the most relaxing moments of our trip.
The breakfast was quite good with many options, although I personally expected a little more variety. Still, everything we tried was fresh and tasty 🍳🥐
Overall, it’s a great hotel if you want a peaceful and comfortable place to rest while visiting Phuket. Highly recommended for couples looking to relax 🌅
POIs near hotel
Frequently asked questions about Pullman Phuket Karon Beach Resort ex. Hilton Phuket Arcadia Resort
How far is Pullman Phuket Karon Beach Resort from the airport?
The resort is located approximately 30 km from Phuket International Airport (HKT).
Are there family-friendly facilities at this resort?
Yes, the resort offers a children’s playground, a dedicated kids’ pool, a playroom, and nanny services available on request for a fee.
Does the hotel provide sea view rooms and what should I know about them?
Sea view rooms are available in several categories including Superior, Deluxe, Junior Suite, and Suites. Some guests experienced obstructed views initially but were able to change rooms smoothly.
Is Wi-Fi included in the room rate?
Wi-Fi is available in the lobby for an additional charge; details for rooms are not specified, so contact the hotel directly for current information.
What is the deposit policy at check-in?
A deposit of THB 1,500 (approx. USD 46) per night is required at check-in, payable by cash or credit card, and refunded upon check-out after deducting any charges.
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Hotel prices for: July - August 2026 calendar
The average hotel price this month is 104 USD The best time to book is July 22, with rates starting from 97 USD














































































































