Hotel Metadee Concept Hotel in Kata
✅ Many guests praise the spacious and well-equipped villas with direct pool access and large bathtubs, ideal for families with children. ✅ The buffet breakfast receives high marks for variety and quality, with daily menu changes and attentive service by staff like chef Kamal. ✅ Compliments for the friendly and helpful staff, including named individuals such as Wee, Natcha, Ae, and Fiw, who provide excellent hospitality and family care. ✅ The large, well-maintained swimming pools and extensive facilities such as the gym and sauna add to the relaxing atmosphere. ✅ Convenient transportation options including free shuttle buses and golf buggy service to the main street and beach enhance guest mobility. ❌ Some reviews mention noise disturbances from nearby construction and staff lounge areas affecting sleep quality. ❌ Housekeeping and service delays were reported, including slow iron delivery, inconsistent room cleaning, and occasional communication issues. ❌ The hotel location, while quiet, is somewhat removed from the main beach road and town center, requiring shuttle or walking; some guests found this inconvenient. ❌ Not all advertised pool access rooms provide direct pool entry or bathtubs, leading to some guest dissatisfaction and unmet room change requests. ❌ Complaints about central control turning off air conditioning frequently, which was uncomfortable in hot weather, and additional charges for pool toys.
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Description
Hotel Metadee Concept Hotel is a five-star resort established in 2008 and renovated in 2012, located in Kata Beach area on Phuket Island. The hotel features 77 rooms ranging from Deluxe Double rooms with pool views to spacious 3 Bedrooms Grand Private Pool Villas. Many rooms offer direct pool access and private balconies, blending traditional Thai style with modern amenities like air conditioning, USB charging sockets, and large bathrooms with bathtubs. The resort is built around a landscaped open-air pool complex with a second pool designed for adults featuring elephant statues. Facilities include a restaurant with buffet breakfast, a bar, a spa and wellness center, a kids' club, gym, sauna, and billiards. Free Wi-Fi and free parking are available. The hotel prohibits pets and requires a deposit on arrival. Guests appreciate the calm environment and large rooms, although some note construction noise and occasional housekeeping delays.
Location
Hotel Metadee is situated 600 meters from the public sandy Kata Yai Beach, accessible via a short buggy ride provided by the hotel or a 10-25 minute walk. The main street and local restaurants such as The Tavern and The Coffee and Sandwich Shop lie within 300 meters. The hotel is 32 km from Phuket International Airport (HKT) and offers shuttle service to the main road and beach. The location is quiet, set on the second beachfront line, which provides a peaceful stay away from the busy beach crowds but requires a short walk or shuttle to reach the shore and local amenities.
Tips
- Book a pool access room with a bathtub if you prefer easy water access and bathing options; confirm your room type in advance due to mixed availability.
- Use the hotel’s shuttle and buggy services to reach the beach and local restaurants easily, especially if you want to avoid walking.
- Bring insect repellent as some guests reported mosquitoes around the pools and garden areas.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs and extra beds can be added. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Western, Asian Buffet [Mon - Sun] 06:30-10:30 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required This property accepts credit cards, cash and debit cards The deposit will be returned to the original account of payment within 14 days after check-out.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 15 years old
- Paying at the hotel: MasterCard, Visa, AmericanExpress, UnionPay, DinersClub
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Express check-in/check-out
- Garden
- Terrace
- All Spaces Non-Smoking (public and private)
- Non-smoking rooms
- Room service
- Fridge
- Family room
- Cable TV
- TV
- Minibar
- Bathrobe
- Mosquito net
- Toiletries
- Accessibility features
- Ironing
- Laundry
- Concierge services
- Dry-cleaning
- Luggage storage
- Telephone
- Bar
- Coffee/tea for guests
- Diet menu (on request)
- Breakfast
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Kitchen
- Poolside bar
- Free Wi-Fi
- Shuttle
- Airport transportation
- English
- Tour assistance
- Barbecue grill(s)
- Billiards
- Barbeque
- Sun Deck
- Parking
- Parking nearby
- Water park
- Swimming pool
- Outdoor pool
- Water fun
- Beach/pool towels
- Business center
- Event facilities
- Fax and copy machine
- Conference Hall
- Fitness facilities
- Massage
- Steam room
- Sauna
- Spa
- First Aid Kit
- Playroom
- Children swimming pool
- Family/Kid Friendly
- Kids club
- Pets Not Allowed
The hotel is located on third line from the shore.
The nearest beach is located on the distance of 1110 m. It takes 17 minutes To the beach!
Street view
Video: Metadee Resort & Villas SHA Plus, Kata Beach, Thailand
Map
Reviews
I stayed in a villa. The room looks a bit old, but it’s big and I like that it has a bathtub and direct pool access. My baby loved it! Breakfast was delicious with many varieties to choose from.
I also love the kids club — very clean and well maintained. The staff named Wee (not sure if I got the name right) was very kind and took good care of my baby. She was lovely and my baby enjoyed it so much. We will come back again!
The only small issue was there was some sand in front of the door and on the table. Even after cleaning, it still appeared, and I’m not sure where it came from. Other than that, everything was great and we really enjoyed our stay.
Despite arriving late at night and in heavy rain, checking in was absolutely smooth and problem-free.
We had reserved two connecting rooms, but we were pleasantly surprised and delighted to receive an upgrade to a spacious suite with three rooms and three bathrooms for our family. This upgrade made our entire holiday exceptionally comfortable and enjoyable.
Because our child loves swimming, we inquired about a late check-out. The hotel graciously extended our check-out time, allowing us to fully enjoy the hotel amenities right up until the very last moment of our holiday.
A special thank you to the staff members Natcha, Ae, and Fiw for their outstanding and memorable hospitality. We are truly grateful!
The staff is very polite and ofcourse very well spoken English by all of them.
Apologies in advance, I'm not a very good photographer.
On arrival, the lobby felt temporary and cheap, but it didn’t affect our stay. Our first room had a strong smoke smell despite a non-smoking request, though we were later moved to another clean, spacious, and comfortable room.
Service and communication need improvement. The TV promoted spa services, but no one answered the phone. I went down personally, only to be sent to a closed spa. The service was eventually found in a guest room with just one masseur. Housekeeping was slow — an iron took over an hour — and room service also had long waits.
We requested birthday decorations (not fulfilled), though a birthday cake was provided. Staff were friendly overall, especially at the restaurant.
Despite these downsides, we still loved and enjoyed our stay — the room was very comfortable and made up for many of the disappointments.
They nickel and dime on everything which is really unpleasant.
They frequently turned off our A/C using their central control, this happened about 7-8 times. In 34 degree heat this is completely unacceptable. They blamed the balcony doors, but we purposely didn’t touch them and yet they continued.
They provide 1 key so you can’t leave AC on when you are at the pool, at over $150 per night in Thailand, this is considered a 5* resort but treat guest like it’s a 2* motel.
Maid also continually turned off AC, I stuck a note on the control and said ‘Do not turn off’ when I got back to room the sticker was gone and turned off still.
Pool toys are charge now, they didn’t used to be chargeable.
Customer service poor, not welcoming. Staff on reception always seem unhappy to deal with customers.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Hotel Metadee Concept Hotel
How far is Hotel Metadee Concept Hotel from Kata Beach?
The hotel is located approximately 600 meters from the public sandy Kata Yai Beach, with a hotel-provided buggy service and shuttle buses available for easier access.
What types of rooms are available at Hotel Metadee Concept Hotel?
Room types include Deluxe Double room with pool view; Deluxe Double room with balcony and with pool view; Deluxe Pool Access Double room; Deluxe Pool Access Double room with balcony; Terrace Double Junior Suite; 2nd Floor Pool Access Double Junior Suite; 1st Floor Pool Access Double Junior Suite with balcony; 3 Bedrooms Executive Suite; 2 Bedrooms Executive Quadruple Suite with balcony; Pool Access Double Villa with balcony; Private Pool Double Villa; and 3 Bedrooms Grand Private Pool Villa.
Are pets allowed at Hotel Metadee Concept Hotel?
No, pets are not allowed at this property.
Is breakfast included, and what is served?
Breakfast is served as a Western and Asian buffet daily from 06:30 to 10:30; however, breakfast fees are not included in room rates and must be paid at the hotel.
Does the hotel provide shuttle service to local attractions?
Yes, the hotel offers a complimentary shuttle service and golf buggy rides to the main street and Kata Beach area.
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