Ayara Kamala Resort & Spa in Kamala

1. I booked a sea-view room but was given a ground-floor room. Not only was it on the ground floor, but it was also below street level. I asked the front desk if I could switch to a second-floor room, but they said no, it was fully booked.
2. The hotel pool wasn't lit at night. The second picture shows what it looked like visually when I was walking by, and the third picture shows it with the flash on. Yes, the shadow cast by the pool edge was actually a deep ditch. I stepped into it while walking and fell. The ditch was quite deep and dirty; I sprained my ankle, scraped my palm, soaked my pants, and ruined my shoes. I reported it to the hotel, and they gave a lukewarm apology, saying, "Sorry, be careful next time." They showed no intention of offering any compensation. Communication through the platform was also ineffective.
3. The room was very noisy. The air conditioning unit was connected to the wall, and it made a low humming sound when it started.
4. The hotel's 'beach' was actually a rocky area. The path leading to it was run-down, and the elevator looked abandoned.
5. The hotel is quite isolated, making it inconvenient to get in and out. The hotel claimed to have a beach shuttle, but it never arrived. The front desk staff's English was very poor, and they didn't seem to care if guests didn't understand them. It felt like there was no service at all.
6. Upon check-in, the hotel first asked how many people were staying. As soon as they heard there was a child, they used a calculator to tell me I had to pay an extra 1200 Thai Baht (for bed + breakfast) or 450 Thai Baht (for breakfast), despite my Ctrip order showing an extra 300 Thai Baht for a child's breakfast.
7. When eating at the hotel, they didn't proactively mention any discounts. When I asked, they said there was 10%, but Ctrip showed 15%. After asking again and involving the platform, they responded, saying they made a mistake and it was indeed 15%.