Rachamankha Hotel in Chiang Mai City

1. Facilities: The room facilities are quite old.

2. The common areas are very nice.

3. When I checked in, there were mostly Europeans and Americans, and relatively few overseas Chinese. I noticed some discrimination; when the cleaning was done the next day, I saw that almost all other rooms had welcome fruit, and it was the same room type. I didn't receive any.

4. The rooms on the first floor generally had a musty smell.

1. Facilities: The room facilities are quite old.

2. The common areas are very nice.

3. When I checked in, there were mostly Europeans and Americans, and relatively few overseas Chinese. I noticed some discrimination; when the cleaning was done the next day, I saw that almost all other rooms had welcome fruit, and it was the same room type. I didn't receive any.

4. The rooms on the first floor generally had a musty smell.

This is my first review since using Ctrip, and also the first negative review I've given in years of hotel stays. I only felt compelled to share my honest experience after returning home. The only redeeming quality of this hotel was the overall design of the public areas, suitable for taking photos during a short stay. Everything else was extremely disappointing.

Cleanliness: We stayed in a room on the second floor. Upon entering, the room felt incredibly damp. The bedding and towels were also noticeably damp. Even more unbearable was the large number of ants and other small insects crawling around on the sink. I didn't take any photos because it was too disgusting. I've never encountered this problem, even in luxury hotels like the Capella in Bali. It's clear the hotel's disinfection and hygiene practices are inadequate. After two nights in this room, my eczema flared up again after returning to Shanghai.

Facilities: The air conditioning in the room was very old and lacked a fresh air function, resulting in poor air quality. When we checked out on October 9th, the hot water was broken in the morning, making it impossible to shower, and the hotel offered no explanation.

Service: We ate breakfast at the hotel for both days. On October 9th, we went for breakfast around 9 am. After finishing our first course, we waited almost half an hour for our second course, rice noodles. During this time, the waiter didn't enter the restaurant but remained at the entrance. Finally, I couldn't wait any longer and asked how much longer we would have to wait. The waiter panicked and went to ask the kitchen, unsure if they had forgotten to order or if the kitchen had forgotten to prepare it. Anyway, after asking, they quickly brought out two bowls of rice noodles. However, my husband's smoked salmon was never served, even after we finished eating and left. The waiter offered no apology whatsoever.

Oh, and by the way, this hotel doesn't provide combs; please bring your own.