Patong Signature Boutique Hotel in Patong

We booked a double studio with an in room jacuzzi, but the experience was very underwhelming.
Room and Facilities
The main reason we chose this room was for the jacuzzi. Unfortunately, the water pressure was extremely low. There was barely any water flowing into the jacuzzi, making it almost impossible to fill. The shower had the same issue with very weak water pressure. In addition, the drainage was poor and water quickly built up, leaving us standing in a puddle while showering. The toilet also clogged easily.
The room did not feel well maintained. There was sand on the floor and even on the bed. The bed also had small stains. Parts of the flooring were coming loose and protruding, which could potentially cut your feet if stepped on unexpectedly.
Noise
There was also significant noise from outside throughout our stay. It was loud enough to be disruptive and made it unsuitable for families with young children.
Service
On the first day, I requested a baby cot and was told it would be arranged. However, when we returned to the room at night, there was no cot. When I called to follow up, I was informed that there were no more cots available. This should have been communicated earlier, either at check in or before we returned to the room, so that we could have made alternative arrangements. The staff member who handled the call was dismissive and came across as rude, which made the situation even more disappointing.
Overall, the stay did not meet expectations, especially considering the room category we booked. Better maintenance, cleanliness, clearer communication, and improved sound insulation would significantly improve the experience.

Room strongly smelt damp and full of hidden mould. Bed mattress was extremely firm and uncomfortable. Good location- central to everything in Patong. Rooftop pool was excellent!

the trip and the location was fine and great. Seen many great review,but only to be deluded by it. On first hand experience personally only can give an honest review after i've booked it myself, exterior of the
accomodations looks good, but after we checked in and got into the
room the interior of the hotel looks horrible.
came with my newly wed spouse
our first night we slept our body was itchy and been nonstop since
next day and informed them to change the bedsheet and the issue was
resolved. but then
floor tiles were cracked and broken throughout the room and the
window for the window view was not cleaned. Not sure if its because i booked for the partial sea view hence the service of cleanliness wasnt there and as compared to the full sea view room. Though the bathtub by the window of the sea view was really quite good even for just the
"partial sea view". managed to get some instaworthy photos. also quite
a few things have happened. Our power trip on our second last day
of stay. their service were great i went down showering halfway with my bathrobe to inform them that the power in the room trip all the electrical were out. They did do a room replacement for us informing us that they will fix our room in the morning while we were being
temporarily upgraded to a better room but have to move it back to
our own room before 2pm as there will be next customer coming, they
handed the key over to us after the power issued was resolved and
informed that is it still persist or tripped we can just use the key. but we
never used it. but during our last day of stay we utilized the swimming
pool facilities on the roof, it was fine and great also quite instaworthy
shot. but after we swam in the pool like for good few hour we came
back, to only saw them raided our room to repair the facilities without
informing us despite we have not place any sign of "please make up
my room" or "please do not disturb" even tho we were given the sign
but we prefer not have our room disturb in the state we left it. but
we came back and saw everything was move our belongings and all.
understanding that room service exist but we did not utilize it again,
as my wife and i have the habit to self clean the room we stay in so will
hardly call for any room service.
Actually i myself have came to phuket for the 3rd time and wasnt quite happy with the accomodations, as i know a hotel that my spouse and i have been staying on which is near the airport and the hotel is a "2 star hotel" with a 3-4 star standards such as cleanliness and all. but never
have we been raided, we just felt uneasy after staying here with a series of unfortunate encounters. was expecting minimumly a balcony or some place that me and my spouse can wash and dry out clothes, but nah uh.not sure if this is an actual 3star hotel after what we encounter, tho the staff seems friendly no offence.
had a bad experience, but booked it yourself to witness first hand
experience. seeing just review can be deceiving and not most travel
guru are latest updated.
when we had this series of encounter we did actually wanted to booked
and the first & second time hotel we used to stay, but we decided to
give them a chance for redemption. but they outdone themselves to be
honest, everything was great but only they seems to put more effort
into more professional like manner. raiding our room to fix your property
is not a professional like manner imo.

One of the worst hotels I've stayed in phuket

Definitely situated in front of the lovely patong beach. Easy access to food and night-life.
The receptionist that checked us in was cool.
No parking. So good luck in getting off street parking. This hotel is on s busy road and is not hidden away from the hustle of the town at all.

Room is small. Rooftop pool is also small and very occupied.

Mould. Everywhere. Triggered my asthma so badly. Ran out of ventolin. At 1.20 am..asked reception for help to find a pharmacy..all he said was I don't know. Despite knowing I'm clearly coughing away. My trigger has always been mould. And the lift stinks of mould. No help from reception. Went back to bed!! More help from a taxi driver whom helped get a puffer.

Asked where to get an adapter..again..all he answered was..I don't know.
No idea why he's even working here

Overall...need to kill another 2 days here. Regretted this booking. Looked really nice on booking.com
For the cost..ull get somewhere so much better.
Run while u can!