OYO London 24 Sussex in London

Update 27/1: Today I received an email from the reception manager AFTER I already checked out offering to make this up to me IF I EVER visit London again and EVER stay at the same hotel again with an "UPGRADE" if there EVER would be a next time. Guests would like to get the standard and service and conditions that they are paying for WHILE staying at the hotel, not if they ever stay at the hotel again in the future. Will add photos of the "superior" room I was given to my review so guests know what to expect if booking an overpriced "superior" room at the Hilton Metropole in London.
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Update: I gave up today and checked out early as I received no assistance during my entire stay. Sent a third message to the front desk today, again without a response. According to the Hilton Metropole website they offer modern rooms with a contemporary ambiance, impeccable details, stunning views and elegant bathrooms so it is unfair to book anyone in the room I was in as it does not live up to anything in their description. A dated "superior" room with squeaky beds so worn out that I have a back ache. So much clearly visibly.dust in the room that my nose was blocked the entire stay.The daily housekeeping only includes emptying of the trash can so what's the point when absolutely nothing is wiped or cleaned..
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As a Hilton member I will never trust the Hilton again. I was in a standard room. Booked a superior room to get a better experience. Was given a worn out room with a worn out bathroom and issues in the back building so had to move far for an inferior experience in a "superior room". Reached out in writing to both the front desk and the front desk manager for help without any responses. I want to leave so badly. The room looks nothing like the photos on the website and help is non-existent. Booking a superior room at a Hilton hotel is apparently not a safe bet anymore.

Booked 9 months ago for our stay today got email saying you have cancelled our booking shocking so glad we are not staying here the reviews are terrible run down and dirty will never book with you ever again thankyou OYO very disapointed

My partner received an email stating booking could not be taken. After the proposed stay date my credit card was charged. Calls to Oyo manangement result in long wait times, transfers and disconnected calls. Originally found the place on OYO before checking reviews. Like a scam

Absolutely total con artists/Scammers Booked this place back in April 2023 for a 3 night stay, 2 rooms from 17th November. Today I received a email to say that I had cancelled the reservation (WHICH I HAD NOT). They took a payment of £12 back in April and had the audacity to blame me for cancelling the booking and taking the full payment from my account today. I phoned the hotel to be told that there was un foreseeable circumstances and that they had cancelled my booking but had also charged me. I asked what the circumstances were and was told that the Hotel had closed. I will be checking this out next Friday when we visit London. Watch this space .

Dirty room, with holes in the skirting board stuffed with tissue. Shower was mouldy and dirty. The sink plug didn’t drain, the bathroom was so small the sink was hanging over your knees when sat on the loo and if you tried to bend over the sink to spit the toothpaste your bottom pushed the door open! There were repairs being carried out at midnight on a Saturday evening with banging and noise til 1am! I complained including providing pictures of the problem and got told it didn’t happen!?!